CAR RENTAL REVIEWS ON APEX IN QUEENSTOWN

I paid for a GPS for the trip as I didnt want to pay to use the internet on my phone due to being overseas but Apex does not offer any GPS. I also waited for an hour in the pick up zone outside, called 10-15 times and got nothing. I ended up walking in the rain to find the place.

We had to call 3 times before someone would pick us up at the airport, although we were at the correct pick-up spot. In all, we lost close to 30 min.

Understanding of what was covered in insurance was unclear

Nice compact car , good driving and fuel efficient - would have been good to have some extra tech in the car like a reverse camera, car play etc but other than that

Was fine

The explanation was detailed, ensuring I could handle driving a right-hand drive.

The car I booked is Mazda Demio but receive similar Nissan Tiida. Car is more than 9 years. Should get a newer model.

The Queenstown Airport location does offer continuous pickup shuttle service. They could be more flexible on allowing renters to pick up the car a few hours earlier than as booked though.

Cheap rates.

The Queenstown branch is small with inefficient customer service, and there were long queues. We were attended by a young male staff member who was very unfriendly and had a cold demeanor throughout. When we had questions after picking up the car, we had to wait too long, causing our children to be exposed to the sun. When we urged him, he started pointing fingers at us while speaking. The online claims about Apex's poor attitude towards Chinese customers seem to be true. However, all the local people we met during our New Zealand road trip were very friendly.

Great staff, helped me with keeping my baggage and advised tour places to drive.

Great staff, helped me with keeping my baggage and advised tour places to drive.

Average service attitude

Good car, comfortable, good experience. Staff is able to help by telephone, everything oké. Either at the third party rentals website or at Apex it would be good to mention better that an English drivers licence is needed in New Zealand to prevent any surprises at the counter!

Navigation tool wasn't included in the charge, had to pay extra to get it.

Leftover food from previous rental still in the glove box.

This car was fairly old and probably should be taken out of service. It has over 150,000 km in it and does not have some of the now basic options of most cars like cruise control, usb plug and backup camera. The car did the job, but felt a bit clunky so I was sometimes scared it would break down on me.

The staff were all efficient, helpful and friendly.

It wasn’t for this particular experience but for another incident that we had a lot trouble picking up the rental vehicle. This was in Gold Coast Australia. Our pick up time was at 4pm but we couldn’t arrive until 5:15pm. No one from apex was available because it has closed. We couldn’t pick up the car until the next day. It brought a lot of headache and anxiety. I do emphasize that when you book online for future reservations please make it in BOLD letters or an extra prompt indicating that we need to pay extra for after hour services and to indicate the time of your closing. That was a very unfortunate experience when we arrived at the parking lot to only find out it was closed and this was after we called 5 times without an answer.

all fine too bad I did not book with the directly. they would not have charged me anything for the Interislander ferry

one of the car tires was not safe to drive and i suffered a side-wall blow out. Luckily, i was able to change the (small) spare and get to a service facility. Apex didn't give the best advice by phone, but when I returned with a receipt of service and the original tire, they quickly and professionally credited me for the charge I incurred.

Easy process, good prices, one of the few places that offered pickup from Queenstown town centre as opposed to airport. Would recommend.

It wasn’t clear that the name of the car company was Apex. This causes confusion and we missed our pickup. It wasn’t clear that a pickup was needed at all from the booking. This caused distress as it was pouring when we arrived and had an infant with us.