CAR RENTAL REVIEWS ON AUCAR AT MELBOURNE AIRPORT, MEL

Efficient and friendly counter-staff. No hidden extras.

When I phoned to arrange pickup at the airport the person on the phone had little English and I could not ascertain where the pickup was to be. My wife has limited mobility and the experience was distressing. When we finally got to the Aucar rental office, they did not have a copy of the rental agreement and there was no internet connection so I was unable to access it on my phone. The person showing me the car wanted me to sign the rental agreement before I had inspected the car! when we finally got to inspect the car the staff member could not start it! Fortunately the return process was much better. However, the printed agreement still had me returning the car at 12.30 despite the fact that due to the above experience I did not commence the hire period until 13.15

Good

Good

Extremely poor after-sales service and claims process

Efficient, polite and professional.

A very responsible rental company, will choose again next time!

We didn't check thoroughly at the start. After four to five days of driving, the weather got hot, and we found the air conditioning wasn't working. After reporting to customer service, their staff gave us a replacement vehicle (which took a six-hour round trip). Really appreciated their effort! Great service! Thank you!

The car rental company was very enthusiastic and provided excellent service. They offered free pick-up and drop-off at the airport. The paperwork and vehicle inspection were very convenient. Highly recommended!

Was easy booking

Easy trip with easyrent.

If you had some signage for your pick-up vehicle, very difficult to know who or what was picking us up.

Call for pick up method is waste the time for foreigner that may be can’t make the call. When return, you need to return at their store outside the airport, not suitable for early bird flight. But the car was Ok, I requested Camry but got Volvo v60

The pickup can be made faster. The car was very good value for money.

Staffs are polite and helpful. Good car condition. Pick up and drop off car were easy, fast and smooth.

Decent company and I got a really cheap car! + Upgrade for free.

The small car wasn't available, so I was upgraded for free to a SUV. It was roomier.

Easyrentcars is the best value I've found in a long time.

The car which was rented to us was not a very good replacement.

Friendly staff. Cheap rent.

Very Very recommended, easy to use. Definitely will come back.

The store was very busy when I went to pick up the car, but it was well managed and the staff were very friendly. By the time I got to pick up my car, the originally booked model was no longer available. After negotiating, the store manager upgraded me to a Porsche Cayenne for a small additional fee. After returning the car, I carelessly left my wallet in the car. Even though the staff had finished work, they delivered it to my hotel at around 11 PM and firmly refused to accept any service fee. Encountering such a good company and warm service in a foreign country, along with the beautiful scenery of Australia, made it all very worth it. I strongly recommend Aucar.

Great customer service.

They were so easy to deal with it was so good just how I like it

Awesome booking system I will def. use your service again