AUCAR CAR RENTAL REVIEWS IN AUSTRALIA

Like: Shuttle pickup was fast and the staff were friendly.
Dislike: Nothing!

The service attitude was okay, but later on some issues came up, causing significant losses overall. That's about it.

Very good attitude

The staff's attitude was poor and they were impatient when answering questions and providing guidance.

Like: The affordable price of the car is the major factor and the condition of the car is wonderful. The seats were comfortable for long distance traveling and I have no complains. Best car I have hired so far.
Dislike: The attitude of some staff was not friendly, whereas the one that receive the car from us is very nice.

Not many people picking up or returning cars, so the waiting time is short.

Service attitude was average, no queues

The staff had a very bad attitude during car return.

Like: Fast friendly service

Like: Great experience renting the car with AUCAR. Efficient and no fuss services. Car was in good condition. And everything was clearly explained.
Dislike: Very competitive price. Car was in great condition.

Picking up and returning the car was quite convenient. There was a small issue with some scratches on the car, but after explaining it to the rental company, they didn't press further. Overall, I am satisfied.

The Chinese service we purchased wasn't very helpful, and we couldn't rent the A4 we wanted.

The staff was 15 minutes late to pick us up, didn't apologize, and only half-lowered the window to talk. She seemed indifferent as if we owed her money. Communication through WeChat was also indifferent, but she was very proactive when it came to charging the card.

The car was very new, pickup and drop-off were smooth. It would be even better if there were more downtown pickup points!

It's acceptable.

Like: Everything
Dislike: N/A

When returning the car in the morning, no staff was present at the rental office. We waited for 10 minutes for someone to return from the airport and they prioritized helping a new customer first. The entire process from arriving at the office to finishing the return took half an hour. As a result, we barely made it to our flight after handling tax refunds, baggage check, and security. The rental office was informed of our return time in advance, so they should ensure enough staff during busy hours.

Like: overall good experience

I filled in the wrong return time when placing the order. After picking up the car, I realized the return time was set 3 hours earlier. I informed them about this but wasn't assured, so I reiterated the issue via WeChat. When returning the car, they charged me over 400 because I returned it 2 hours later according to the order time and penalized me with two days of rental fees. What a terrible experience.

The car was in poor condition and made a lot of noise.