CAR RENTAL REVIEWS ON BUDGET AT MELBOURNE AIRPORT, MEL

counter staff very helpful, friendly and professional!

We got a good quality car for a very fair price. It was easy to pick up in one city and drop off on another. Budget has the best price on a car of all the other companies we look at. I was very satisfied with our experience.

Great way and experience renting a car.

Picking up and returning the car was very convenient.

Staffs are super nice, friendly and helpful. I was a bit late with my internetional flight when I drop off my car. Staffs at drop off point worried i might miss my flight and offer me to give me a ride and drop me off at departure terminal to safe my time. Thank you much for their help and I didnt miss my flight!!

Waited a very long time to get the car, having had a very quick process to sign up and get the keys

Convenient and fast

Friendly and no unnecessary charges

The Budget office is well signposted and easy to find as long as you follow instructions sent with your booking confirmation. There are no desks at terminal.

Used the app a couple of times now and it’s super easy to use. My go to place to book a car.

Low grade model. Lack of smart entry. Car was scratched up at the left hand side of the front lower bumper. But perfect customer service.

Easy to navigate. No problems so far. Thank you.

They will hard sale for their own insurance.

Very good responding.

Fast and efficient service

I specifically chose a rental company with Chinese language support because, although I can handle basic English communications like ordering food or booking hotels, renting a car involves signing a full English contract with lots of details and technical terms I may not understand. A fully Chinese service process is crucial for avoiding misunderstandings. However, both pickup and dropoff services were in English. I even asked if they had staff who could provide service in Chinese, but the answer was no. While the rental process was smooth, the lack of Chinese service was still concerning.

Car was on par with what we expected. Not sure why the service counter staff initially assigned a smaller car, but then mentioned that we were given a "free upgrade" to a bigger car (which was actually the exact same car that I had chosen upon booking).

Easy booking. Happy with the savings.

I originally rented an SUV, but I was given a tiny car, smaller than a compact Corolla. The service from this company is worse, mostly handled by Indian staff who only smile at white people.

Good service

Customer service during pickup taking too long to settle all the documentation.

The car rental price was not the lowest and despite of the alert being set. In the end still charge me for the original booking prices. Which the system doesn’t refund me the difference in price as claims in the booking website.

It could be better if pick up location is described better. It says inside airport but it's actually outside the terminals across the parking lot.

Would be great if requests such as car seats can actually be confirmed instead of saying it's just reserved.

Good and easy to collect car within terminal. Car was not ready but provided within 5 mins at the waiting area.

Easy to book. Good deal and you can change your mind anytime as Easyrentcars will provide refund as promised.

good

Very helpful.

The rental company didn't have cars available, the prices were ridiculously high, and communication was inefficient.