CAR RENTAL REVIEWS ON BUDGET AT TORONTO PEARSON AIRPORT, YYZ

It appears no car in Canada comes with breakdown cover, so Budget tried to sell me extra cover, car dirty inside and outside

Helpful staff Bit of a wait

Easy to use Great customer service

Friendly attitude, simple and convenient procedures, no deposit required.

Great service, very enthusiastic.

1) The staff waited past closing time due to our flight delay; 2) The vehicle was upgraded to a 7-seater with a large trunk, which we liked.

Since I arrived at Toronto Pearson Airport at night, I directly went to the car rental counter. Because I had already paid for the rental in advance, the entire process was completed in just 5 minutes.

The car doesn't have adroid auto nor apple auto which is unexpected and inconvenient

Good

The service representative was a newbie and wrote down the wrong vehicle location. We didn't double-check and took the wrong car. After the real renter drove it away, we realized we might have left our license in that car. The representative was very slow in contacting the other renter and even claimed not to know what car was parked there. We had to rely on our memory of the license plate to track it down, and by then, the car had been gone for 20 minutes.

Did not handle car hold issues promptly, charged indiscriminately, disregarded customer interests, hard to find help on the phone, each call took over 10 minutes to get answered, encountered a lot of irresponsible people, very unlucky.

Great attitude, no waiting in line!

Fast service

Counter staff excellent.

The service was quite good.

Le personnel de Toronto n’est pas bilingues et nous a pas laisser le choix du véhicule qui restait à disposition alors que la réservation datais du mois d’avril et nous a offert en contrepartie le plein d’essence qui était en réalité vide . Donc très mécontent même si le véhicule était p’us Grand mais surtout plus bas . Mes reins s’en rappelles encore . Donc non !!!

We booked a Grand Cherokee, but got a Santa Fe instead. The staff's attitude was extremely poor. Basically, they didn't care if we accepted it or not.

I have rented many cars from Budget over the last 20years and have always been happy with the rental. Good value and always given first rate cars.

First time using Easy Rent Cars and they gave the best rate with no hassles. Will definitely use them again.

The car was exceed expectation is just because they ran out of external GPS and got me a free upgrade to a intermediate class vehicle with built in GPS. The attitude of the customer service from Budget was so so. And took around 20-25 minutes to complete the pick up.

It was good, and the price drop detector did not change anything so no experience of that. The customer service was so so where they should check if Budget has GPS available for me and if the vehicle available for cross border between US and Canada instead of asking me check myself when I meet budget.

Easy with all the necessary documents.

Satisfied