CAR RENTAL REVIEWS ON BUDGET AT CHRISTCHURCH AIRPORT, CHC

They provided me with a Hyundai Tucson with 32,666 km on it. Surprisingly, it was fully equipped with keyless entry and start, heated seats, tri-zone automatic climate control, lane keeping assist, adaptive cruise control (these two features are really helpful for first-time right-hand drivers, as the car tended to veer left initially), pre-collision warning, steering assist, and rear cross-traffic alert. Apart from the lack of a 360-degree camera, it had everything. There are many winding roads in the South Island, and local drivers take corners very quickly.

Good

Very dissatisfied, the overseas office engages in upselling, unclear invoices, and unreasonable charges.

Pretty good

Satisfied!

Pretty good

Budget and Avis are the same company. Overall, the process of picking up and dropping off the car was pretty convenient. Since there were no special circumstances in between, we only interacted with the rental company during pick-up and drop-off. Booked a Kona, but got an 80,000 km Mitsubishi ASX instead.

Got a RAV4 with only 4993 kilometers on it, practically a new car.

Excellent

The service was terrible, and they charged arbitrary fees. There was no mention of these charges before renting or upon arrival at the store. They demanded additional fees for adding a driver and charged a roadside assistance fee even though we declined their insurance because we already had coverage. They just handed over an app for signing without explaining the contract details, leaving out crucial information knowing that our English wasn't perfect.

Overall very convenient

The car was relatively new with only 37,000 kilometers on it, a two-door Corolla. It was easy to drive the whole way, and the lane assist and backup camera were great.

The vehicle looked great in the photos shown, however on closer inspection it had small scratches and dents. The staff member was ( prompt) showing me a handful of wide angle pictures but no close ups revealing damage. Most of the transfers I have done have a system where you get a drawing of the vehicle and ALL damage is marked on inspection. This let's the driver point out any unforseen blemishes etc. To be honest there was nothing noted and that left me feeling vulnerable. I made sure I filmed the vehicle and pointed out all the marks, dents, blemishes. At the return desk in Greymouth the counter lady was nice and polite, but qestions were raised about one one small dent by the fuel flap. I showed my video footage at Christchurch Airport and any pictures that detailed the small ding. In my opinion there was lack of communication. All the damage should be photographed and logged in the system so staff can identify past damage. The reason I am pointing this out is because I've done more then 40 transfers for transfer car and not experienced this before. Apart from that, happy with the overall experience. Thanks kindly

Good and simple

Very satisfied

Avis and Budget are part of the same group, so we were assisted by an Avis representative. He was very polite, and the paperwork was processed quickly. Self-pickup of the car was very convenient.

Excellent service, have rented cars through QEEQ multiple times for international trips.

The store is very easy to find. It seems to be affiliated with Avis. The car was very new and easy to drive.

Satisfactory

The gentleman who handled our registration was very nice and enthusiastic. He clearly explained New Zealand's traffic regulations.

Excellent service, the whole process of picking up and returning the car was convenient and efficient.