CAR RENTAL REVIEWS ON BUDGET IN MELBOURNE

Average

Good service; online promotion mentioned Chinese translation, but there wasn't any.

Picking up and returning the car was very convenient.

Fast service

The staff were very friendly and patient. They clearly explained the terms and rules, provided a map to collect the car, and confirmed twice that we had the parking lot exit card. They also explained the insurance issues very clearly. During the car inspection, they marked any issues on the car.

It's okay

No instructions, parking was incredibly difficult!

Staffs are super nice, friendly and helpful. I was a bit late with my internetional flight when I drop off my car. Staffs at drop off point worried i might miss my flight and offer me to give me a ride and drop me off at departure terminal to safe my time. Thank you much for their help and I didnt miss my flight!!

Waited a very long time to get the car, having had a very quick process to sign up and get the keys

Very good, convenient

The service attitude is okay.

Good.

It's okay

Booked a Camry but got a Holden R5 instead, which was too wide. Already not used to right-hand drive; requested full cover insurance at pickup and confirmed paid nothing, but the contract showed a $2500 excess. If there was an accident, it would cost nearly $20,000. Such a scam.

I specifically chose a rental company with Chinese language support because, although I can handle basic English communications like ordering food or booking hotels, renting a car involves signing a full English contract with lots of details and technical terms I may not understand. A fully Chinese service process is crucial for avoiding misunderstandings. However, both pickup and dropoff services were in English. I even asked if they had staff who could provide service in Chinese, but the answer was no. While the rental process was smooth, the lack of Chinese service was still concerning.

The rental company is excellent, the car is clean.

The staff was indifferent.

The car rental company was very professional and friendly. However, they did not accept the insurance we purchased domestically. In case of any vehicle accident or scratch, they will directly deduct 5000 AUD for repairs. This is something to be aware of. Fortunately, we didn't encounter any issues, but if something happens, claiming this 5000 AUD through domestic insurance could be very troublesome!

Average. However, they seem to be more responsible compared to car rental services.

Good