The rear door was very hard to lift. The locking system was difficult as you had to be right next to drivers door for it to unlock. You couldn't lock or unlock other doors without the drivers door open first. This caused frustrations. Also you could only use one Bluetooth connection at any one time. So if one person wants to listen to their music and the driver wants to use the google maps this was not possible.
Thanks
Car was fine although I booked a smaller size of vehicle than we would usually use.
GPS was awful, would constantly provide wrong directions or would make us do a Uturn to find out we had to turn around again after having followed the directions.
Budget didn't have a vehicle for me. I have a disabled daughter and specifically booked a minivan so we had space for luggage and wheelchair. After waiting over an hour at the rental counter I was sent to collect an "upgraded" vehicle. No vehicle in the alloted space - it had been given to someone else. In total over 3 hours before I had a vehicle and was able to leave the airport. Shockingly bad service. Never again!
I would suggest that a separate counter be open for people that have already booked cars online and received the paperwork. (fast track) save the customer time and frustration after long flights. Quing for 40 - 50 mins then a further 20 mins at desk
“Great experience, nice app, very supportive customer services”
About Budget:10.0/10
they charged me for several extra packages that I didn't request or sign for, and when I escalated after car return, they started returning piece by piece those extra fees
“Some issues at first but they were resolved before my rental term was over”
About Budget:10.0/10
I am a US citizen but because I booked during my service as a Peace Corps volunteer serving in Senegal, there was difficulty picking up the rental. They needed international identification, which I did not have. They worked with Easyrentcars though to sort out the issues and honored the rental voucher in the end.
“I should never chose for budget any more , and recommend others that too”
About Budget:6.0/10
Dear All , As you see the records of Khelawan and Jaisri into your system you will now that we always book any car from you guys . but this was my worst experience with budget . as you see i booked a suburban and they give me a smaller tahoe . and i told them that my booking is for a suburban and the ask me if i still need a car !!! what a service .
Random charges and unexplained fees. I've been using this platform for overseas car rentals since 2012. At that time, not many people from China were using the platform, and international rental agencies were more reliable. However, by 2019, as more Chinese customers started using the platform, those agencies began to impose arbitrary charges. In the future, I will book directly through the international rental agencies' platforms to ensure accountability. My trust in this platform has been decreasing.
“Budget was OK - Don't know why I was charged additional”
About Budget:9.7/10
Credit card charged £130 with no explanation why
Car not available on pick up , so was given another, which was OK, just took a while to get the paperwork sorted
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