CAR RENTAL REVIEWS ON BUDGET IN SEATTLE

Excellent

the girl at the counter couldn't have been less helpful... she said they didn't have any ford explorers even though i specifically said that is what i wanted when i rented it online... i told her since i was very tall that that one had the most room and since we were going to be driving 2000 miles i wanted to be comfortable... she made no attempt to locate one for us and told us we had to upgrade if we wanted something comparable in the leg room...we ended up spending way more than we had budgeted for another vehicle and when we were walking to get our truck we walked passed 8 yes 8 ford explorers!!!!!!!! if they don't have them how are they sitting there with the keys in them to be rented out? she was lazy and didn't want to look for us... not a good time... out a lot more money and didn't get close the vehicle that we wanted...

Budget staff at Seattle airport uses some manipulative tactics. First, they ask about the number of people and luggage, then tell you that the car you booked is not available and suggest you upgrade for double the price. After refusing, the staff claim the price includes full insurance and advise you to sign electronically to save time. If you trust them, you may fall for it, as I discovered the next day that they had added duplicate insurance, which cost almost as much as the car rental.

Car provided was above expectation!

Great convenience since rental came with free tank of gas and additional driver allowance! Already took out a 2nd rental!

Long wait time

Exploited unfamiliarity with the language to upsell expensive insurance

Satisfied

More than 50 people in line and only three employees at the rental counter

Because we arrived after 10 PM, there were very few people.

Budget rented us a car with 3/8 tank of gas. We ask that be noted and they did. When we returned the car had over a half tank. They charged us for refueling and the gas itself over $120. We are of course disputing that overcharge with them.

La voiture était cabossé . Personne ne m’en a averti. J ai du me débrouillé pour trouver quelqu un pour le signaler. ( pas facile car il n y a personne de budget là où on récupère la voiture). Au retour il ont vu qu’elle était cabossé et ont commencé a m’en faire le reproche. J ai montré le papier que j avais fait remplir pour montrer ma bonne foi. Si je n’avais rien dit au depart j’aurai eu des frais de réparation . C’est malhonnête de donner une voiture cabossée sans le signaler au préalable . Aussi bien ils font ça à tous leurs client pour récupèrer de l’argent. cela n’inspire pas confiance .

Ras

The Asian-looking male receptionist tried to add over a hundred dollars of unnecessary insurance without explanation and asked me to click 'agree.' Luckily, I noticed this by following the guidelines from the car rental website. When I asked him to change it, he added another $60 or so for GPS without any explanation again. I had to emphasize that I had already purchased and prepaid for everything I needed before he finally corrected it to zero. This is a typical case of taking advantage of Chinese customers. You can upsell, but you must explain it—this is deceptive.

Staff of downtown Bellevue location was great !! Very friendly. Drop off didn’t take long at all.

Moved my daughter back to Michigan from Seattle. Wasn’t sure how long it would take us to drive the trip. Booked the vehicle for 6 days; only needed it 4 days. Was disappointed that the rate was not prorated to refund the days I didn’t use. Aside from that surprise at the end of our rental; everything else was fine. Feel that should have been highlighted better in the rental agreement.

There was a last-minute car change. The counter said that the reserved car was unavailable and offered an upgrade. After agreeing, went to the parking lot and found no car in the designated space. Asked a staff member and was told there were no cars left. They switched to another car and said it was the only one available, no other options. Very frustrating.

Deceiving customers and adding extra charges

I rented a Ford Escape. The counter staff suggested that they would try to see if they could upgrade our car for free. They helped us upgrade to a Toyota 4Runner which was great. The staff claimed it would be free. But I was charged the upgrade free in the end which I overlooked in the small print and signed for.

Picked up a new car but had to change it later. There were some hiccups, but it ended well.

No pressure to buy insurance.

Service was decent, no pressure to buy insurance.

Very polite, but insists on adding extra services.