CAR RENTAL REVIEWS ON EUROPCAR AT MILAN MALPENSA AIRPORT, MXP

When I got there to pick up the car, they told me they didn't accept the translated version of the Chinese driver's license. After negotiating for two hours without any results, Zuzuche urgently helped me book another car. I am currently negotiating this issue with Zuzuche after returning home.

Terrible! I emphasized many times that I didn't need insurance since I had already bought it in my home country! They still insisted that because I was under 25, I had to buy an additional young driver insurance! The communication was difficult as everything was in Italian! Even though I showed them the entire policy from the rental platform stating I didn't need insurance, they forced it on me! When I contacted the rental platform later, I found out I was forced into buying it. What was the point of purchasing the insurance back home? Just to waste money? They even switched my car.

The car rental process at Milan Malpensa Airport was very smooth and quick, no need to queue.

Great service, very convenient

The car pickup location is very inconvenient.

Like: Smooth and efficient transportation. No additional charges was imposed for my 70+ age
Dislike: I had to pay for the GPS although it is a built in system

If you're for the first time in MXP airport is a little tricky to find where are the rental cars parked. Not enough signs to guide you there. The car return process was really very fast. Thank you

Mostly satisfied

Europcar counter staff was curt and inflexible to the point of being rude. I arrived at 7:45pm for my 8:30pm pick-up. I had buffered in some time in case of flight delay and also in case there was a queue to pick up and inspect the car. Counter staff insisted that she could only start entertaining me at 8:30pm and asked me to come back 45 mins later. For Budget/Avis early pick-up for up to an hour was no issue, which seems fair because if the customer is late for pickup the rental company does not have to honour the booking so most people turn up early. In fact she had offered me an upgrade option which she could process immediately at 7:45pm without having to wait which means the 8:30pm was only a tactic to make me upgrade and not has nothing to do with their pick up policy. She also hinted on processing my booking slowly if I did not take the upgrade. The service level should be consistent whether or not I took the upgrade, this was highly unprofessional behaviour. I was also given a Fiat500L instead of a Golf when I saw that there were at least 5 Golfs when I left the premises. I felt treated like a second class citizen because I had not booked directly with europcar and they did not hide it. Will only booked with Avis/Budget in the future when using this app. Europcar clearly does not really respect EasyRentCars compared to other apps like trip.com or Rentalcars with this staff’s attitude, I sincerely hope that changes overtime when the app gains more market share. you could get the sense that the staff is only motivated to cross sell more add-ons and not deliver on what the app already covers.

Satisfied

Car wasn’t ready on arrival even though I was on time so had to wait 30 minutes longer than I should have but after that everything went smoothly.

Very easy to book, helpful online chat and great prices.

Pick-up and drop-off were smooth, no aggressive insurance upselling. The car was new.

Since it's in the airport's underground parking lot, the area is very small and crowded, leading to longer wait times. However, other rental companies have the same issue. The staff's attitude was great, and the process was quick, so overall, I'm quite satisfied.

Customer service hotline couldn't resolve the issue. Each department shirked responsibility. The WeChat service directed me to the store, the store told me to find the manager, but the manager was always on leave and unreachable.

Everything went great

I used your customer service several times and was a quick and helpful answer. You surprised me very much both in price and in service. Thanks for everything.

Didn’t get the car I booked.

Couldn't get the car with the translated license

The rental service was excellent and very convenient.

The store location is convenient. It's in the hall opposite the airport arrival area, in the same building as the train to the city. The front desk reception is very professional, the queue time is not long, and they do not push insurance aggressively. The process was quite fast. What impressed me the most was the quick refund of the deposit, which was done the next day after returning the car! Much faster than my previous car rental experiences.

The car was very new I ended up driving more than the car had racked up in its lifetime.

The website was rather laggy and jumps around a lot. Would be great if we can have the price drop protector on ALL rentals.