CAR RENTAL REVIEWS ON EUROPCAR AT HEATHROW AIRPORT, LHR

Voiture sans AC et pas d’info sur lensujet

OK

Our flight was delayed by a day so our original car wasn’t available and we were told only an upgrade was available costing $$$ over the original quote. Very disappointing as I rang QEEQ prior and was advised the same or smaller car would be available It cost me $700 extra over the original booking for 4 days hire !!!

We got stung by Europcar as booked car not available despite advice received from QEEQ rep it would be. We missed a day booking due to cancelled flights but no credit provided

Average

Not good. The car broke down. I had to get myself to Birmingham airport to pick up a new one. New one had a warning light on. Left my sunglasses - $250! in the car and no response to return them.

Staff were brilliant

They should inform us in advance about local traffic violations and parking regulations.

The staff was Indian and had a condescending attitude.

It was great.

Excellent offers compared to others.

Had booked a ford focus, but ended up with a golf, slightly smaller luggage space, but very comfortable car Stef we’re great

Easy booking littlevalue after

I would like to thank the person that helped us at the pick up. They were very busy, but she took care of us making the experience easy and enjoyable.

Good car snd experience

Much better price than other sites including the rental car companies

Good.

Average attitude

The drop-off location closed at 1 PM, but there was no reminder when we rented the car, and the system did not display this information. We had scheduled our return for 4 PM, but when we arrived within the designated time, there was no one to assist us. After calling for assistance, we deposited the keys into the self-service drop box. The rental company didn't process our return until two days later, charging us for an additional two days... The issue remains unresolved after communication.

The whole process was quick and easy. All the staff I encountered were extremely polite, friendly and professional. I will definitely use Europcar again and will highly recommend to family, friends and colleagues.

Counter staff was aggressive about offering upgrades to many customers.

Wonderfully easy

Terrible experience with Europcar. Bad communication on return location and issue with faulty car which has still not been resolved. After returingn the car to the correct location I was sent threatening letters over a 48hr period because they had not checked the location and were accusing me of not returning the car.

I took my rental car from Heathrow. At Manchester airport, the car had a flat tyre. I managed to drive to Europcar at Manchester Airport to get it repaired. But they decided to provide me with another car. Same model Toyota Corolla Hybrid. The guy who attended to me was MAURICE. Grateful to him for his prompt action and very fast to provide with another car. At the end of the journey I have to thank the front desk at Heathrow airport for convincing me to take the Hybrid Toyota. I ended up driving almost 1100 miles and it really save the fuel. Europcar was also flexible for me to drop the car in London instead of Heathrow. (drop box was available) this is my second time renting from Europcar.

I swap with another car so no comment on that matter.

No waiting at all - unexpected at Heathrow

Forced pressure to buy insurance.