CAR RENTAL REVIEWS ON EUROPCAR IN LOS ANGELES

1. Many flights from China arrive at night, resulting in a large number of people renting cars and long lines, but only two counters were open. 2. The staff seemed to push for purchasing a toll pass, but there's no toll for self-driving in the western US.

The staff at the store had a very good attitude.

The Europcar counter is located inside the Advantage store, but there was no staff present for a long time. Many people waited for quite some time only to find out that Europcar and Advantage process rentals together. It took over an hour to get served.

Waited in line for an hour, charged unfair fees, insisted on not needing roadside assistance but was still charged, and the order included taxes, yet was charged again on site. Very bad experience.

1. The shuttle bus stop at the airport was not clearly marked. We had to push our luggage around the area and only when we saw a small bus with the company logo did we realize where the stop was. 2. The rental location is actually quite a distance from the airport, not as close as described, so you should plan to spend an extra half-hour to pick up the car. 3. The place for car exchange was even more bizarre. It's in a garage with no signs and nobody knew about it. We almost missed our flight wandering around the garage. By the way, when exchanging the car, the staff just drove it away without any paperwork. 4. The final rental bill deducted $74 from my card. When I asked about the charges, I was told it was for emergency assistance and highway fees. I was speechless.

The most unsatisfactory car rental experience. Europcar and Advantage operate jointly, so I recommend not renting from either! They over-pushed sales. When picking up the car, they asked where we were going. After telling them, they said every route has high tolls, some even costing $40, and they pushed an $11 toll package. We thought the $11 covered all, but it turned out to be $11 per day! Also, the RAV4 we booked wasn't available, so they gave us a mini SUV. Our luggage couldn't fit, although it would’ve fit in a RAV4. We were forced to upgrade for $220. Why should we pay for the upgrade when it's their lack of cars? We didn't voluntarily upgrade! The previous rental with Alamo through Zuzuche didn't incur any additional charges after pre-authorization, but this time there were all kinds of taxes and fees on site! The critical moment was reaching Zuzuche's 24-hour hotline, which was always unavailable. There were many people in line to pick up cars, so we had no choice but to accept. I'll never rent from this platform again. Very disappointed with Zuzuche too.

The staff tried to forcefully sell insurance. I already purchased comprehensive insurance, but they kept pushing. After refusing, they gave us an old car.

Average

Europcar and Advantage share the same location. I took the Advantage shuttle to the site, where both companies are separated, but you can process your rental at either one. The staff even used a translator to assist with any confusion, which was very considerate.

The service was quite good. There were a lot of people when I went, I waited in line for about 25 minutes. The car model I reserved was unavailable, but they upgraded me to a larger size for free, although I prefer smaller cars.

They made me pay for fuel in advance!

Scam

Car was good

We arrived early and there weren't many people in line, but when we started the process, it got very crowded.

Average

The wait to pick up the car was really long, even though it was scheduled for the agreed time, they did not adhere to it.

Great service, although the wait time was a bit long. I waited nearly an hour that day.

Waited in line for 1.5 hours. There were few staff at the counter. Customer service was chaotic and unreachable by phone. They even said I hadn't paid them anything and should deal with the booking platform!

Too many people in line, no Chinese-speaking staff!

Great service, very patient