DRIVALIA CAR RENTAL REVIEWS

The car rental service was just average. When I picked up the car, it was a windy and rainy night with poor lighting, making it hard to see any small scratches on the car's body. Fortunately, when returning the car, aside from the scuffed wheel cover, there were no other issues, and the repair cost was reasonable.

This was my first time using this rental company, and the process was not communicated properly. Uploading various documents and procedures delayed my trip!

This company is incredibly frustrating. They couldn't provide a car and blamed the agent. When we had a three-way call with the agent, they admitted it was due to overbooking on their part. Their attitude was disgusting and they didn't even apologize. This is the worst car rental company ever.

We took a bus from the airport and were charged £13.6 for two people. We reserved a Volvo XC60, but we got a Mazda X5. Not sure if it’s in the same class, but it seemed like a rip-off to me. The car pickup process was very inefficient, especially during the short winter days in London. We spent nearly half an hour at the counter just to get the car, and it cost almost £19,000 for 22 days.

The staff used the deposit to mislead us into buying additional insurance; one electronic signature was copied three times.

The staff in Bologna had a very bad attitude. I just took the keys and went to the parking lot and found that the tire pressure indicator was abnormal. I told the staff that we needed to change the car or fix the tire. The attitude was very bad and they would not change or repair the tire. They left directly. In the end, we spent 19 euros to repair the tire, and there was indeed a leak.

Very poor experience; the price increase for upgrading the vehicle was significant.

Car only had 1/4 of a tank petrol. Car provided was a Peugeot 3008, not a volvo xc60 as advertised.

Convenient and good value for money.

My experience with this rental company was very unpleasant. I booked two Volvo 60s, but ended up with Volkswagens. The trunks were smaller, but they insisted it was the same class of car, so I couldn't argue. The other car booked was a Ford 7-seater, but we got a 5-seater and they wouldn't refund the difference, claiming it was the same class. Additionally, they charged us extra for two additional drivers and promised a refund in seven days, but we never received it until the rental platform proactively refunded us. Due to some operational error, we failed to pay the parking fees, and both cars received penalties at the same place and time. The company only sent us the fine for one car a month later, but deducted a £55 management fee without explanation for the second car. After much follow-up, we received the other fine a month later. The service attitude and efficiency were really disappointing. I will never use this rental company again, and I advise others to be cautious when choosing car rentals.

The car rental experience with this company was very disappointing. I had booked two Volvo S60s, but neither was available, and we were given Volkswagens instead, which had smaller trunks. Since they were considered similar models, there was nothing we could say. As for the other car, we reserved a 7-seater Ford but got a 5-seater Ford instead, and the company insisted it was a similar model and refused to refund the difference. Additionally, they overcharged us for two additional driver fees, promised a refund within 7 days, but it never arrived. Eventually, the platform provided the refund for us. Due to an operational issue, we failed to pay the parking fee, and both cars received identical parking fines at the same time and place. The rental company sent us one fine a month later but deducted a £55 management fee for the other car without specifying the fee or notifying us via email. After constant follow-ups, they finally forwarded the identical fine to us the following month. With such poor service and inefficiency, I will never rent from this company again. Please choose your rental company carefully.

The service attitude was average.

Very satisfied

Overall, it's okay.

Good experience. easy check in, easy check out. Company provided shuttle bus to the airport.

Best prices for car rentals in the market. Very satisfied.

I booked the car through QEEQ Car was great. I extended the car rental via Drivalia platform Credit payment was to Drivalia But after countless emails, no invoice could be provided for me vehicle extension

Direct shuttle service available

Excellent

Excellent

I paid in full to rent a car for a month, but they said they didn't have the car because I arrived two hours late???!!! Unbelievable!!! I rented a car for a month (Ford Mondeo) and fully paid the rental fee. I was supposed to pick up the car at 8 AM as scheduled online, but my flight was delayed, so I arrived at 10:10 AM at the car rental company (Drivalia). The staff on-site said that since I was more than two hours late, the car I rented had been given to someone else. They asked for an extra £1,400 to rent another car of the same model (Renault Arkana). I requested an equivalent or slightly lower category car, but the staff said there were no other cars available. I had to call the rental platform's customer service for help. After a brief conversation with the on-site staff, the customer service told me I could either not take the car and request a refund, which was not guaranteed, or pay the extra fee to take the car. Being unfamiliar with the area and having no other options, I reluctantly paid the extra fee. The whole trip was affected by this experience.

Great Service, Great Car.

Excellent value for money, the car performed very well