DRIVALIA CAR RENTAL REVIEWS IN ITALY

No, it did not. It did not have my vehicle and told me it could not help me. I had to argue over 20 minutes at the counter until they finally gave me what they believe was an equal vehicle. It's a shame it truly is a shame. The way they treat their customers?

いい車を受け取りましたが、対応は悪かったです。予約していたにもかかわらず、予約がないの一点張りで、諦めかけました。結局1時間かかってレンタルが完了。

Let's talk about the car return experience first.

Couldn't rent a car at all

The car had scratches all over. We provided photos taken at the time of pickup to prove that the damage was already there. We reported it to the rental company on site, and their staff agreed, but they still came to charge us for the damages.

The efficiency of picking up and returning the car is quite high.

The staff in Bologna had a very bad attitude. I just took the keys and went to the parking lot and found that the tire pressure indicator was abnormal. I told the staff that we needed to change the car or fix the tire. The attitude was very bad and they would not change or repair the tire. They left directly. In the end, we spent 19 euros to repair the tire, and there was indeed a leak.

Car was what I booked. Staff very kind and helpful

Super

The platform's assistance was futile! The local car rental company completely disregards the domestic platform. It was terrible!

Overall service was satisfactory.

Very satisfied

Very good, reasonable price

The location didn't match the actual address, spent over an hour searching the area. Called the staff, and they just said they were near the train station, then no further assistance was provided.

Overall satisfied

I had time ago a bad experience with Drivalia, they gave me a car with a very old tyre, broken in the internal face, that was irreparable, and I was never reimbursed for the cost of a new tyre (used) that I had to buy. I gave them another chance, cannot complaint about the car, new, but the staff at the check in was apathetic, slow.

I gave one star because the car matched the model I booked. However, the local rental company has many hidden fees, and the staff's attitude is very dismissive. When returning the car, they claimed that a handle cover was missing. I showed them the video and photos from when I picked up the car, which already showed the cover missing. They said 'no problem' at the time, but then noted it as damage on the return checklist. The staff was very dismissive and deceptive.

I was forced to purchase insurance at the counter, paying over 1000 Euros extra. When I wanted to review the terms carefully, the staff told me not to bother and just sign directly.