The front desk staff was very humorous. I did a one-way rental and the return process was very simple. Overall, the service was really pleasant. It was my first trip abroad and I felt very happy.
Unreasonable extra charges! The car rental company offered the choice to return the car with a full tank or not, but despite refueling to a full tank, we were still charged over 100 euros! Throughout the trip, the fuel we purchased ourselves cost far less than these additional charges. During the return inspection, the engineer confirmed everything was fine but then turned around and deducted money from us, demanding fuel receipts. It’s absurd because self-service fuel stations don’t issue receipts! Honestly, AVIS uses their size to exploit customers. Extremely disappointing!
Vehicle itself was clean and counter staff helpful but the car was not full (closer to 90%) and it also had only a 2% charge. As a hybrid, I'd expect better. Due to the small gas capacity, we were suddenly on empty during our initial journey.
Very average experience. Since I needed to drive to another country, I purchased full insurance at the Milan Airport location. However, it was a rip-off—on the first day they said it was 60 EUR, but by the third day when picking up the car, it had increased to 75 EUR per day. The staff had a terrible attitude, and it felt like robbery. Even with full insurance and returning the car with a full tank, they couldn't refund the deposit promptly.
It was average. Initially, I confirmed a cheap car, but Avis canceled it. Then I ended up renting a more expensive one. During return, they insisted there was a scratch and charged 233 euros.
This was my first time renting a car abroad, so to be cautious, I chose to pay at the counter. Fortunately, the staff had a good attitude! Picking up the car was smooth overall. However, the waiting time was quite long—regardless of having a reservation, you still need to pick a number onsite and wait in line, which took about an hour before it was my turn. This is why I deducted one point. I was pleasantly surprised to find that the car matched the model I reserved, and it was barely a year old with just 10,000 kilometers on it—lucky me! The driving experience was excellent overall, with ample power and convenient navigation using wireless CarPlay. At the end, I refueled near the airport and returned the car; all I had to do was hand the keys to the staff in the parking garage and sign the confirmation, then I was good to go. Overall, it was a great experience.
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