Their attitude was mediocre and standard. They tried to sell me insurance. When I refused, they didn't push further, but their attitude immediately worsened. The downside is that after returning the car, I only received a simple handwritten receipt. There's been no email regarding any charges, and I am currently in contact with the rental company for resolution.
They were incredibly meticulous about damages. There was a very small scratch on the front fender, and they documented it and reported it to the manager for a fee. I recorded a video when picking up the car, but I didn't notice that spot and skipped over it. I've rented from Enterprise, Budget, Avis, and Europcar before, and none of them inspected the car like this. It's obvious they're trying to rip off customers.
“Queeq was great.
Wouldn’t recommend target rent Italy to anyone.”
About Target Rent Italy:5.0/10
No people carrier available on the day of arrival. Rude staff who didn’t think this was their fault and tried to give us 2 small cars - they didn’t appreciate this would be double the fuel and double the insurance costs. They initially refused to drop off a larger car at our premises but eventually agreed to this. Poor service. The large car dropped off was unclean inside and they tried to charge us a cleaning fee on dropping this off - we refused with photographic evidence of the lack of cleanliness of the car on receiving g it.
I couldn't find the store at the airport because the rental company didn't even go by that name. This ultimately wasted 3 hours of my time. They then told me they would switch my booking to another company and refund the difference, but the difference was never refunded. They also said I was forced to buy some kind of pandemic insurance. This situation is clearly the rental platform's fault as they didn't verify properly, leaving the consumer to bear the responsibility. It's been two months, and I'm still waiting for my money back. This is truly disgusting. I hope you go bankrupt soon, and I hope you encounter someone harsher than me so you suffer immensely. This whole company is shameless.
Due to some problem between your system and their system they did not accept booking. I had feel at the begining they do not to rent me car with original conditions
About QEEQ:10.0/10
Your support during solving my problem was excellent. Not only via app but include direct calling to me and discussion with rental company. Now I believe in solving my different between your app and desk rate
Qeeq needs to make it clearer that Target Rent at Pisa is not where all the other car hire operators are based and not to follow the signs to car rentals but pay close attention to the directions on the voucher. Target Rent is actually closer to the Terminal exit than where every other operator is based. The directions were otherwise just about adequate once we realise they were not based in the normal, purpose built area for car hire.
Overall, the service was great with a good attitude. They provided service in English. The car was very clean at pickup, and the return inspection was very simple. Highly recommend, they don't scrutinize too much.
Overall service was good, with English support. The car was very clean at pickup and the return inspection was very simple. Recommended, as they don't check thoroughly.
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