The Alamo at Milan Airport is subcontracted to the local rental company Locauto. The vehicle was in great condition, and there was no pressure to buy additional insurance. However! At the counter, they initially asked if I wanted to add prepaid fuel. After asking about the price and policy and finding out there's no refund for unused fuel, I declined the prepaid fuel option and confirmed with the staff that I would return the car with a full tank. I didn’t add any extra services. But! The staff secretly added a €115 fuel charge to the contract. At the time of return, they assured me that the €500 deposit would be fully refunded and didn’t mention any additional charges! After the deduction appeared on my account, I contacted the branch. The staff admitted it was a mistake made at Milan Airport. They provided us with the rental contract and proof of the full-tank return and also marked it in the system, instructing us to request a refund via customer service. Then, I emailed customer service politely with all the evidence, but they refused to acknowledge it! They insisted that we purchased the prepaid fuel service. The situation is very clear—if they could admit their mistake and issue the refund, we could move on. But with this kind of attitude from customer service, it's obvious they're trying to scam us, so we’re prepared to fight this to the end.
Our group of 8 rented two cars in Venice. During the booking process, we selected the option for cross-border travel to Slovenia, Croatia, Montenegro, and Bosnia and Herzegovina. The customer service at the rental platform informed us that this rental company allowed cross-border travel and also sent us an email reminding us of this. At pick-up, we explicitly informed the staff of the countries we needed to cross and inquired about any additional fees. The staff did not charge any extra fees and handed the cars over to us. However, when we tried to enter Bosnia and Herzegovina from Montenegro, we were denied entry due to missing vehicle documents required by the rental company. We attempted entry at two different border crossings but faced the same result, which severely disrupted our travel plans. If we had abandoned our plans for Bosnia and Herzegovina, we would have lost the cost of three nights of hotels there and incurred additional costs for three more nights in Croatia. As a result, we were forced to spend an entire day driving back to Dubrovnik, Croatia, to rent two new cars for €400 and then re-enter Bosnia and Herzegovina. This disrupted our originally planned road trip, adding over 10 hours of extra driving. After contacting the platform to address this issue with the rental company, the platform actively helped with communication, but the rental company's efficiency was extremely poor. We were very disappointed with their service. If you plan to travel across borders to non-EU countries, I strongly recommend avoiding this rental company!
Our group of 8 rented two cars in Venice. At the time of booking, we specifically indicated that we needed to cross the borders into Slovenia, Croatia, Montenegro, and Bosnia and Herzegovina. The customer service at the platform confirmed that this rental company allowed border crossing and even sent us a reminder email about the border-crossing permissions. When picking up the cars, we explicitly informed the staff of the countries we planned to visit and inquired about border-crossing fees. The staff did not charge any additional fees and handed over the cars to us. However, when entering Bosnia and Herzegovina from Montenegro, we were denied entry because the rental vehicles lacked the necessary entry documentation. We tried two different border points but were met with the same issue, which severely disrupted our itinerary. Abandoning our planned journey in Bosnia and Herzegovina would have resulted in losing the cost of 3 nights' hotel reservations and incurring additional costs for 3 extra nights in Croatia. As a result, we had no option but to spend an entire day driving back to Dubrovnik, Croatia, where we spent 400 euros renting two cars again to re-enter Bosnia and Herzegovina. This caused our originally planned road trip loop to be interrupted, and we ended up driving more than 10 extra hours. We contacted the rental platform to request the rental company to address the issue, but we have not received any response. We are extremely disappointed with the service of this rental company. If you plan to cross into non-EU countries, avoid this rental company at all costs!!!
Our group of 8 rented two cars in Venice. When booking, we selected the option to allow cross-border travel to Slovenia, Croatia, Montenegro, and Bosnia & Herzegovina. The customer service of the rental platform had informed us that this rental company permits cross-border travel and even sent us an email reminder about the policy. At the time of pickup, we clearly informed the staff about the countries we planned to visit and inquired about any cross-border fees. The staff did not charge any additional fees and handed over the cars to us. However, when we tried to enter Bosnia & Herzegovina from Montenegro, we were denied entry due to missing vehicle documentation from the rental company. We attempted entry at two different border checkpoints, both with the same result, which seriously disrupted our itinerary. Abandoning our Bosnia & Herzegovina trip would have cost us three nights of hotel bookings as well as incurred additional expenses for three more nights in Croatia. We had no choice but to spend an entire day driving back to Dubrovnik, Croatia, and rent two new cars for €400 to re-enter Bosnia & Herzegovina. Our originally planned circular road trip was interrupted, and we drove over 10 extra hours. After contacting the platform to request assistance, we received no response from the rental company. We are extremely disappointed with their service. If you're planning to travel to non-EU countries, avoid this rental company at all costs!
It's actually the local company Locauto. The staff are very efficient, provide clear instructions, and I'm very satisfied. Both picking up and returning the car were relatively easy.
Communication was difficult during the rental period, and after the car was vandalized, they didn't provide proper support or a rental certificate. Renting a car in Italy really requires careful consideration—there are too many thieves. Even when parked at The Mall outlets, my car was smashed.
Not bad. Upon arrival at Malpensa T1, there is a centralized car rental counter area. Alamo doesn’t have its own separate counter, sharing a storefront with a few other brands. Look for Lucamotive. Now, you take a ticket from the self-service machine at the entrance and wait for your number to be called. The process is pretty standard: once completed, they will give you a car pickup slip. Walk to the parking lot to get the car—there are two sections, so make sure to ask for directions. I booked a Skoda Octavia wagon but got a Seat Cupra instead. It's a sporty car with high-end features. On Italian highways, remember to use the “Carte” lane to pay tolls directly with a credit card. Since my departure flight was at Bergamo Airport, the address provided was completely wrong—it leads you to the terminal departure area. Unload your luggage first. Then self-drive to the correct location. Eventually, I found the return point at the airport's P3 Car Return area. Each rental company has its designated section there. Look for Lucamotive again. The staff handled the return quickly—just signed and you’re done. At the far end of the return parking lot, there's a free shuttle bus that runs roughly every 10 minutes. It takes around 10 minutes to get to the terminal.
There were quite a few people in line when picking up the car, and only one staff member, so the wait was a bit long. However, the staff was very nice.
Had a very pleasant car rental experience. Received a brand-new SEAT, which is not yet available in the garage. Great performance, low fuel consumption, and driving in Italy was comfortable. The deposit was refunded promptly.
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