CENTAURO CAR RENTAL REVIEWS IN ITALY

Overall okay, but the cross-border fee was very expensive.

Good

Overall, it's quite satisfactory.

Very satisfied

Centauro staff were very friendly and efficient both on collection and return of the rental vehicle. The car was recently acquired, with low mileage and was clean and comfortable.

The booking process was pretty easy. Price match did kick in, but I discovered the rate had dropped significantly further 2 days before travel, which was not registered. So I rebooted and cancelled the original booking! Also the details for the courtesy bus pickup location were wrong, having changed 8 months previously. Fortunately, I have use Centauro in the past and recognised their minibus and walked to the correct location!

Bad car. Asked to change it and they said no. Old, dented and scratched car with over 132000 km. Had to replace my own windshield wipers and didn’t get reimbursed.

No issues with QEEQ.com. The only thing I would recommend to have flexibility for car pick up. Had to wait 3 hours because they would not release the car even though it was parked. Dumb!

Very good

I booked a Tiguan but got a Lynk & Co 01 hybrid at pickup. The battery was mostly empty so I used it as a regular car. The exterior was fine, but the internal cleaning was average. The car had good power. Most highways in Italy have a speed limit of 110-130 km/h. The car's condition was average, with maintenance notifications and low antifreeze levels, which I topped up. Adding insurance at the store made everything go smoothly.

Very satisfied

The service attitude is excellent.

This is my second time renting from this location, and it was smoother this time.

It was okay, I rented from them again later for a few more days. The car I got was covered in scratches, probably because it was due for repairs, but I insisted on using the Lynk & Co 01 that I'm used to. Extending the rental wasn't very convenient, as you have to apply and wait for a long time to communicate. Additionally, due to language issues, English proficiency is limited in many countries, so it's best to avoid needing any in-person communication. The fuel deposit the rental company charges is also quite confusing.

The service was very patient.

This is by far the worst car rental experience I have ever had. The counter staff fraudulently upgraded my vehicle without my consent and overcharged me 90 euros. This fee is almost double the original rental cost. I did not receive any receipts or notifications about the upgrade during the entire rental process, which is clearly fraudulent. I will definitely never rent from this car rental company again.

Thanks to the helpful assistance of QEEQ customer service, my issue has been resolved satisfactorily. The compensation for my loss is a testament to their commitment to customer service.

Overall service was pretty good. They tried to sell me insurance, but after I said I already booked extra, they didn't insist further. At Malpensa, there is a free shuttle bus at gate 16 on the departure level, very convenient.

The attitude was very poor because I didn't buy insurance.

Very good

Satisfied, would rent again

Car rental is convenient.

Excellent, the car was very new, and the service was also very good.