La tarifa final fue muy superior a la contratada porque el vehiculo tenía ruedas normales y necesitábamos ruedas de invierno. Igualmente contratamos seguro a todo riesgo que no se incluia en el precio original.
They pushed for insurance and were unhappy when I declined. The car they gave us had a flat tire, but we checked and found it. Eventually, they replaced it with another car. The return location was okay.
Winter tyres were extra , putting my rental cost up they tried to upsell a bigger car when I asked for winter tyres , but eventually found one in my class
About QEEQ:9.0/10
Did not see the price drop indicator work also the app did not work with very little support when I contacted the Helpsesk for QEEQ about it
“Bad feeling of hertz, good service of EasyRentCars”
About Hertz:7.3/10
The staff of hertz hard sells the insurance and car upgrade. I rented some cars in other companies such as dollars and budget. Their staff would also like to sell the insurance but not like hertz. The other companies sold it softly. I would never feel hard feeling.
Regarding the prepaid fuel, i was cheated. I asked about whether the unused fuel would refund to me. The staff said yes twice. But i found that on the website there is no refund on the prepaid fuel. After that i found the customer service team of hertz. They helped me to solve it. I don't think the staff of hertz confusing of refund and refuel. I think he would like to cheat on me.
Lastly, i booked RAV 4 or similar. Hertz gave me the Kia Sorento. I am not sure whether same grade or not. But it was quite gas consuming. It can run 7km per litre of gas. It consumed more gas than i expect. i expect it can run 10km per litre like santafe hyundai.
About QEEQ:10.0/10
Good service, everything is good. The cs is helpful and nice. However, i hoped easyrentcar can help to set up a make sense and fair maximum cap of late return.
Standardized procedures, some small additional charges like extra insurance and whether to buy a full tank of gas, but experienced people can handle these easily.
“Love it. Easy to use, good price and no issue at all.”
About Hertz:10.0/10
Everything fine. Only the call center is a little problem. Called 4 times and asked me to call back due to unable to pull my contract. They are kind operators but seems not that familiar with the operations.
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