CAR RENTAL REVIEWS ON HERTZ AT DUBAI AIRPORT, DXB

Even though the staff at the counter at the terminal and the staff at car delivery were friendly, I was disappointed with two aspects. First, I booked a hybrid car, and the staff member mentioned that since I came about one and a half hour early they will not have the car. So I got a normal gasoline car instead. Secondly, the vehicle took more than half an hour to arrive at the delivery station after I reached there, which is totally unacceptable. By the time I received the vehicle, it was only 30 minutes before my original booking time, so there was no reason not to have the exact car I booked. I think they did not have the type of vehicle anyways. I was disappointed with the service. it was not what I expected from a reputable agency like Hertz.

Great service. I would like you to take my issue with Hertz as I did not get the service I paid for.

Average

Booked a Camry but got a Yaris instead. Hertz said they had no cars left and refused to upgrade to a bigger car, making it hard for us to fit our luggage. Not a great experience.

Booked a Camry but got a Yaris instead. Hertz claimed there were no cars available and refused an upgrade to a bigger car. We almost couldn’t fit our luggage. Bad experience.

Great service, quick vehicle pick-up

All good

I will use your company all the time

Very satisfied, the car was handed over quickly.

Only issue was car read low tyre pressure on pick-up. i had to get the tyres pumped up when stopped at a fuel station. Hertz did not honour the EasyCar value, and had me pay a larger number. The original number they quoted was excessive, and was a holiday changer. Thankfully they released the car to me at a better rate, but still more than agreed in the EasyCar terms.

I raised this with Easyrentcars. They say they will refund me the overpaid value as per the Easyrentcars contract. I am still waiting. 20 working days were advised to me as the time I would need to wait for the refund. We are approaching the 20 day mark, so I hope this is resolved in the time allocated.

Very satisfied

Very satisfied

Excellent

Mr. Ayman is the best. He provided me with a nice upgrade.

They provided me a complementary upgrade.

It's acceptable.

Very average, it felt completely different from the Hertz I rented in the US!

Satisfactory

Quite busy but rental draw and return went smoothly.

Topnotch rental company.

Very satisfied with the smooth overall process.

Hertz was great experience.

No issues to report.

Le personnel professionnel rien à dire. Ma seule déception c'est que la voiture manque énormément de puissance. Elle avait beaucoup de mal à monter à chaque fois. En ce qui concerne la propreté le confort il y'a rien à redire