CAR RENTAL REVIEWS ON HERTZ AT PHUKET AIRPORT, HKT

Positive review

Quite poor, overcharged

Arrived at the airport at 3:40 PM, not many people were there.

Convenient location for pick-up and drop-off, efficient procedure

Clean

The counter staff were rather impatient, but the person handling the car handover had a good attitude.

The counter is easy to find, just head to the far right with the yellow sign after exiting airport security and collecting your luggage. The counter staff's English is average. The car rental deposit is 30,000 Thai Baht and needs to be paid with a credit card. It will be refunded to your credit card about a week after returning the car. The person handing over the car does not speak English, but the process went smoothly. I purchased full insurance, so the inspection was thorough. The car's condition was average; I received a Honda City 1.5L with 83,000 kilometers on it. This car is decent for driving around Phuket, although it struggles a bit on the hilly roads in Phuket Town. Since it requires a full tank upon return, we had to pay for the fuel at the counter as we couldn't find a gas station on our way back through the mountainous roads. The fuel gauge showed half a tank, and they charged me 1,600 Baht, which is quite steep. I recommend filling up the tank before returning the car to avoid this; it costs only about 700 Baht to fill up the tank.

Excellent service! Got a flat tire, paid 100 baht to swap for a new car, and continued driving. Returning the car was a quick process.

Basically no need to wait in line.

The service was nothing special. Be sure to check the car thoroughly during pickup and take plenty of photos. QEEQ has difficulty managing its partner rental companies. I booked a Honda City (known as Greiz in China) but was given a Honda Jazz (known as Fit in China). I chose a sedan because I had a lot of luggage, otherwise I could have opted for a smaller hatchback. When I raised the issue during pickup, QEEQ and the rental company both insisted they couldn't change the car because it was in the same group. We managed to fit the luggage by folding the back seats, but if there had been four people traveling, it would have been impossible.

The car was very new, and the service was excellent.

The car model was exactly as requested (unlike many companies that always provide 'similar models'), and the vehicle was in great condition. Arrived at dawn, and both the store staff and the car delivery personnel were very friendly. The pick-up and drop-off instructions were very clear, but communication requires English. Big company, you get what you pay for!

Right at the airport exit, very easy to find.

Picking up the car was quite a hassle. The sedan I booked was not available, so they gave me a hatchback instead. I had to wait from 2:30 AM to 5:00 AM to finally get the car. The company's counter is opposite Gate 4 at the International Terminal, but the staff sleep at night. Sometimes they don't answer the phone; you need to knock on the door behind the counter to wake them up. Don't follow the map to the Domestic Terminal; its counter closes at 7 PM. Also, the pick-up is by the roadside 7-11 outside the International Terminal. If no one is there, don't wait; go directly to the counter and ask them to call someone out. The 3 stars come from the return service - dropping the car at the airport only took 5 minutes. Additionally, the deposit was refunded quickly, within a week.

Pickup and return were fine, but the insurance staff was too slow in handling accidents.

As long as you bring the required documents and speak English, there are no issues. The shops in Phuket are small, so you cannot choose the car by yourself.

Good attitude.

The staff had poor English skills. When we picked up the car, they told us we could return it at the international terminal. But when we went to return it, they insisted we had to return it at the domestic terminal, which was under construction and a 20-minute walk from the international terminal. This caused us significant delays!

The counter is right in the baggage claim area, indoors. The car was parked at a temporary parking lot just outside the airport. Renting at the airport is more reliable and relatively cheaper than in other parts of the island. I hoped to get a Jazz (Honda Fit), and indeed that's what I got. The car was in good condition, though not brand new. We drove for 10 days from the south to the north, nearly covering the entire island.

The counter couldn't read our card and insisted it was our problem. Not until three people from different countries tried and failed did they admit it was their card reader issue. They offered no alternative solutions, wasting over an hour of our time. The first car they gave us was wrong, a smaller engine model. How come mistakes never work in your favor? We waited a long time for another car, and it still wasn't the model we reserved. Since the engine capacity was similar and we had already wasted a lot of time, we accepted it. Returning the car was even more frustrating. We called hours in advance to arrange the return but were told to call ten minutes prior. When we tried, the phone wouldn't connect. The airport signs were confusing, and we couldn't find the counter. We almost missed our flight and had to run to make it. It was a terrible experience.