Yeah the first car offered was a old vehicle and looked like it had been through a battle field, I went and asked to swap the vehicle and they offered a different vehicle which was a brand new car, looks like they was trying it on and giving out crap cars
Hertz staff were great at the counter. Although a nearly new vehicle, it had very noticeable damage and dents to it which the garage staff said had not been previously recorded. They did offer to change the vehicle.
I ordered the large SUV and was charged an additional $753 for what they termed "extra large" because I needed the Suburban model which I always thought is same size and class as the Yukon model
Not happy at all to be honest as all the years I have been going to florida there has never been this additional charge
“Not my worst hiring experience but not my best either.”
About Hertz:9.0/10
Hertz always try to upsell and tried to get us to buy an upgrade and when we refused told us we would have to have a free upgrade as they didn’t have any of our cars in.
About QEEQ:10.0/10
Was really worried initially about booking with you as the name QUEEQ was not known to me and I did feel I might be getting scammed. I actually nearly stopped h to e booking but did some background checks and continued.
The car had faults - steering vibrating when at speed, oil fault, tyre fault light came on intermediately. The smell from cigerettes, masked by chemicals which were overpowering
I exchanged the car due to the above
Usual attempt by man on counter when collected car to make us purchase even more insurance and he got stroppy when we refused it as we understood that we were already fully covered.
About QEEQ:10.0/10
Price was high but hoping it will be a better price next time we book.
Very short wait at counter, which was great after a long flight. There was no hard sell of add-on insurances or fuel policies. On arriving at the rental garage we couldn't find the keyless ignition fob of our selected car, so Hertz speedily rectified this by finding us another car of a slightly better spec for no extra cost. Return of the car at the end of the rental was painless as well. The return agent was very friendly and made sure we knew about where to return the visitors toll pass on the way back to the airport.
About QEEQ:10.0/10
Car Rental Companies AT Orlando International Airport, MCO
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