CAR RENTAL REVIEWS ON HERTZ IN MELBOURNE

Pretty good, straightforward procedures.

Very good, will continue to choose.

An unforgettable road trip!

Communication between Zuzuche and the overseas car rental company was completely unsuccessful. I completed the booking on the Zuzuche website and arrived at the Hertz car rental at Melbourne Airport on the morning of May 12. The car rental agency told me they had no information about my booking. I tried to contact Zuzuche for over an hour with no answer. I was stuck at the car rental office for more than two hours without a car, which disrupted my travel plans. I had to make a new booking directly with the car rental agency at a much higher cost than my Zuzuche booking.

It was easy all the way.

Easy to book

Service was excellent and very quick.

GPS In the car no good

Pretty good, but when will my deposit be refunded?

I booked a Toyota Camry, but they gave me a Škoda Octavia, insisting it was the same level. Also, they didn't help me install the highway toll device, and later charged me a 38 AUD service fee to pay the tolls. It's like being ripped off.

Great

Good attitude

For our first self-drive experience in Australia, we went with Hertz, who had the highest ratings. Both pick-up and drop-off were very smooth!

Great service

Not bad, the car handover process was very quick.

Fast and convenient processing

Hertz had offer to upgrade my Car for addition A$10 a day. However, as I had bought the full coverage insurance thru Easyrentcars. They wasn't able to advice to the insurance impact and thus we were unable to upgrade our car on the spot.

Bilingual service, detailed explanation, free vehicle upgrade.

First time renting a car abroad, the customer service lacked patience

Pretty good

The staff were quite friendly and helpful. They patiently and professionally explained issues such as refueling, toll roads, and roadside assistance. However, their store phone is never answered.