CAR RENTAL REVIEWS ON HERTZ IN LONDON

Check out a little chaotic - ended up taking a different vehicle and took ages. They charged me for a top up that wasn't required (as the vehicle was only half full on collection) but refunded relatively easily. Good price, vehicle as it needed to be.

Excellent and very cheap - will use again.

Booked from a store near Paddington in London, everything went smoothly. Booked an Audi A4 wagon but got a Volvo XC40 AWD instead. It's slightly smaller, but since we had one person less than expected, it worked out fine. Otherwise, there wouldn't have been enough space for our luggage. The car was very new, had built-in navigation and cameras on all sides to detect surrounding vehicles. It could park itself, although we didn't try that feature.

Waited in line for at least an hour, when we got the car we had paid for it wasn’t the cleanest inside and when my partner opened the passenger car door the handle fell of even though it was reported in the damage report we got the car should never had been given out

The car model was clearly not as advertised! Very disappointing!

The car was damaged on every single panel but not documented. I found a lot of clearly visible damage not in their documentation that I could have been held responsible for on return and been charged for if I hadn’t insisted on the damage being recorded properly. The car smelt of cigarettes and was dirty on the interior. The car was not inspected on its return just the mileage checked. Never using Hertz again.

I did a last minute rental so I was happy with the service.

Van provided was smaller than expected but it was sufficient and excellent condition.

Smooth process

High efficiency

Drop off location at Inverness is difficult to find. Not enough signs or instructions to get there.

Long wait time to receive car and initially took them a qhile to locate the car as it had been moved.

Good experience will certainly look to book through you again if yiur pricing is competitive.

Tried to pick up the car earlier, but couldn't reach anyone. Was told we couldn't pick up early and had to wait for the scheduled time. The pickup itself went smoothly.

During the handover, the inspection was strict, and I haven't got my deposit back yet!

Hertz has always provided an upgraded car which is why my 1st preference is always Hertz while renting a car.

The actual car provided was different from the one in the order. I booked an Audi, but got a Skoda.

At pickup, they said no cars in the same category were available, we had to upgrade. If not, we would have to wait for four hours, but I arrived at 8 PM, so I had to upgrade and ended up paying an additional £1000 for the 16 days.

Didn't get the model promised on the website. The cigarette lighter power outlet didn't work. After driving 100 kilometers, the car indicated it needed AdBlue. I bought £12 worth of urea and added it using a homemade tube (only to find out later that the urea bottle had its own tube). I didn't keep the receipt but took a photo and didn't want to negotiate with the rental company, so I discussed it with the booking platform instead.

The car rental and return process was very convenient, and communication was smooth even with limited English.

Not satisfied. They started selling theft insurance, but even after refusal, the attitude remained friendly! The dissatisfaction lies in the fact that I booked an Audi A4 wagon (to fit more luggage), but was given a Mercedes C220 sedan! The luggage couldn't fit! They even said it was an upgrade!!! After negotiation, they provided a Skoda wagon, claiming it was two levels higher than the original car and required a significant extra charge! We were in a hurry and couldn't be bothered to argue, so we didn’t agree to the higher-priced car. One piece of luggage stayed in the back seat for almost twenty days!!!!!!

Great service, complimentary upgrade as well!

Yes, the car exceeded my expectations.

Easy to book a car at a very competitive rate.

The staff in the UK were very polite, and the return process was quick as well.