CAR RENTAL REVIEWS ON HERTZ IN LOS ANGELES

This was an extremely disappointing car rental experience. I am done with Hertz because their roadside assistance was incredibly slow, taking over 7 hours, forcing me to seek help from 911. There was no compensation, apology, or even follow-up afterward.

We encountered a very rude store service employee who had a terrible attitude. He clearly had cars available but refused to rent one to us, making us wait for an hour until another supervisor-like person came to assist us. During this time, we could hear him mumbling about wanting Thanksgiving off.

Satisfied

Check-in was very quick

Couldn't get the car at all. Paid in full, but the staff at the store said there were no cars available. It delayed my trip and ruined my mood.

Received a different model than requested.

Charged me for what already paid, qeeq support is working with me on the issue

The vehicle had a slight odor. The staff at the counter tried to sell me insurance when picking up the car, and seemed a bit unhappy when I didn't buy it.

Felt tricked, paid over 200 dollars extra for insurance

Hertz offers great value for money. Thumbs up!

Friendly fast staff. Loved fact didn’t upsell

Wonderful value and flexibility

The Hertz agent was very dishonest. They tried every possible way to make the renters spend more. Despite having bought full coverage insurance through ZuzuCar, the Hertz agent sneakily added several unnecessary insurances like theft insurance, glass breakage insurance, and tire insurance during our conversation, without informing me. I rented the car for 30 days and spent 11,000 on ZuzuCar. However, after returning the car, I discovered an additional 4400 charge for Hertz insurance. Renting insurance from them is a scam. It's better not to buy any insurance from ZuzuCar in the first place.

Car wheel alignment was waaaay off. When we drove, it felt like the wheels were going to fall off. Unfortunately we were too far away to get the car replaced so had to deal with it.

Hertz is one of the more reliable choices at LAX. The shuttles are frequent and the rental process is pretty straightforward. Lines can be long, but I think this is common now at all rental agencies.

My first time, and I'll be coming back next time I need a car rental! Managing the reservation was easy and flexible on the QEEQ app, and the price I found on QEEQ beat those I found on any other platform.

It's okay

During the summer holidays, I was able to handle problems by myself.

Very satisfied. It was my first time renting a car in the US. The process was simple, the car was clean, and the service was excellent. If you are staying for a long time, renting a car is the most economical and convenient option!

Not bad

The staff were very helpful. They did try to upsell, but respected it when I declined and were still polite.

I requested a Malibu, and although there were plenty of Malibus in the parking lot, they directed me to a different area without any Malibus available. After complaining, they finally assigned me to the Malibu area. My order already included taxes, but the store charged me for taxes again.