CAR RENTAL REVIEWS ON HERTZ IN CALGARY

all good except the GPS system that I rented was without charge and had some difficulty driving in a strange city and GPS died on me out of the gate- was fine after I put a full chage on it

did everything as promised all good

Had to wait half an hour because they were washing the car, and their attitude was bad.

Very satisfied, it added a lot of fun to the trip

Like: Received a great up grade for free

Overall service level is good.

Service was excellent, no need to wait long.

Excellent.

I would appreciate it if your staff was more aware of 3rd party booking conditions. Also, I don’t appreciate your staff automatically tacking on a 2 hour charge at drop off when I was on time. I don’t think that I should have to contest a charge that clearly wasn’t necessitated.

Your re-booking for a better price was excellent. I certainly recommended friends to you when this happened. Also, details about what to expect, and what I should avoid when dealing with the car rental company were very much appreciated.

The wait time was short, but we didn't get the selected car model. Three people in a business class vehicle were very inconvenient!

Very good service. They advised on whether to rent a winter vehicle, but after consideration, I stuck with my original booking of a Hyundai SUV with over 20,000 kilometers. Overall, I was satisfied.

I specifically spent more to choose Hertz and selected a Highlander, but ended up with a Cherokee. Couldn't fit all the luggage, terrible experience, and very poor performance on mountain roads. Never choose Hertz's Highlander again; go for a Grand Cherokee from another rental company.

Everything was great, beside that I was charged two hours late return and my friend May’s family was charged 1 hour late return fee. When we picked up the car, there was no explanation that the rental was counted by hours. We thought it was very early to return the car by 12 noon. We were staying in the hotel close by waiting for time getting closer to the flight time. We If we were notified that the renting time was counted by hours, we would have returned the car two hours earlier. We went to the return counter and they said they couldn’t do anything about this situation.

Counter was busy but friendly service

Easy

Rented a two-door Chevrolet but got a Corolla. The car's condition was good.

The attitude was okay, but they didn't explain key points about picking up and dropping off the car. They didn't escort us to check the car and just left the key for us to find it ourselves.

No waiting lines

Extra charges for car return, rude attitude from counter staff, currently in discussion, targeting non-English speaking Chinese people.

The car was in excellent condition, almost new with only 6000 kilometers. We originally booked a Camry, but it was upgraded to a business class vehicle for free.

Hertz were very slow and considering we were the only people there the whole process took longer than an hour to pick up the car. Very disappointing.

Great service and easy

Yes

Like: Car was big enough for our needs and luggage. Great on fuel