CAR RENTAL REVIEWS ON HERTZ IN BOSTON

The car was fine for what we used it for

Booking was easy

Like: Nice people
Dislike: Saved money at an off-site airport location,, But I had to travel to get to the location,, Logan Airport is terrible for rental car rates,,

Like: Good vehicle with low prize.
Dislike: Wait for pick up.

Like: Excellent gas mileage and value for one way from Boston to Chicago.

Average

Like: Good service Car reserved not available, so upgraded (which actually suited us better)
Dislike: Location in Boston difficult to find

Like: Price was almost half of any other I found for an excellent product
Dislike: all great

Like: Pick up was so easy! We were able get the same car we own so didn’t have to get used to it. Drop off was a breeze too.
Dislike: Nothing!

Efficient, almost no extra costs

The additional driver was included and paid for in the order, but at pickup, it wasn't reflected and another $189 had to be paid. This doesn't make any sense.

It was relatively smooth process picking up the car however no one went over the condition of the car on collection. The alloys were particularly scrapped which made us slightly concerned that we would have been blamed for it therefore we took photos of it. However this was not the case.

We should have been given the option to clean the car ourselves rather than automatically being charged for it. However we were overall very satisfied with your service.

Like: Services and staff were really perfect and helpful!

No need to queue, very good service attitude, quick processing upon arrival.

Acceptable

There was only one agent at the counter with a line of about 15 people. He was doing his best, but the Hertz people should have anticipated the high volume of arrivals coming in. All the other car rentals had at least two people serving customers and they expedited their rentals very fast. After close to an hour standing in line, they finally got another agent to help out. Needless to say, I arrived at my final destination at 2:30 am instead of 1:30 am as planned. Other than check in, everything else was great. Return was very fast.

Hertz has great customer service; picking up and exchanging the car was very easy, especially since we arrived in Boston at night, so there was no line.

After the QEEQ website order was cancelled, I rented a car on-site. The rental company had a great attitude.

The staff took a vacation without informing the car rental group or any other branches.

Like: I appreciated the vehicle was roomy and that I was able to enjoy the drive as I worked my conferences and also enjoyed the scenery of the roadside. The staff took great care of me even though my flight was 6 hours late, and I will always appreciate the speed getting me a vehicle at that hour.

Hertz couldn’t find our reservation. Said they were having an issue with reservations stating with the letter J. Took 30 minutes to correct.