CAR RENTAL REVIEWS ON HERTZ IN BOSTON

Malicious charges

The store is big, but service is average. I already paid 2750 CNY through Zuzuche, but they still charged 297 USD. After lengthy discussions, they insisted on charging various taxes and fees totaling 97 USD. They said the 2750 CNY from Zuzuche was just the rental fee.

The staff were very professional and didn't push insurance too much. The pickup and drop-off were very smooth.

Like: Enjoyed the experience so much I thought about filling in a job application to deliver cars to agency from airport! The employees were all friendly. Out in the garage and in the office.

I rented a car at Boston Airport. After getting off the plane, you can take shuttle bus 33 or 55 for two stops to reach the car rental center. Very convenient. The Hertz signage is big and noticeable, and the staff was very friendly. There was no line, and the process was quick. They initially offered me additional insurance, but after I told them I already purchased full insurance from QEEQ, they didn't insist.

The car rental counter is located at the entrance of the hotel lobby, offering enthusiastic service and efficient processing! After completing the paperwork at the counter in just 5 minutes, a staff member will personally drive the car to the hotel entrance for easy pickup. When returning the car, just park it outside the hotel lobby and finalize the return process inside (which only takes 3 minutes). The amount held on your credit card will be instantly released—excellent service!

It's okay

Like: Picking up the car is very easy as a shuttle takes you right to the car rental area and once there, you are are your way within minutes. When dropping off the vehicle, Hertz staff were very friendly, addressed me by-name and helped me get to the return shuttle.
Dislike: What wasn't so pleasant was when I went to get the car I reserved, it wasn't available. I did get a comparable-sized vehicle, but I'd chosen one specifically for cargo space and vehicle familiarity and I wanted to feel comfortable in a car I'd driven before. Getting the car to Logan's drop-off point was straight-forward, after all the nail-biting I did to find my way through Boston!

Great service

Like: Car was clean, ready at pick up, easy

Dislike: Hertz would not honor the total amount due at the desk, as shown on the confirmation for Easy Rent cars. They honored the daily car rate but still charged taxes and fees, even though the contract said that was to be included in the price.

Overall satisfied, but the price increased to 1300 dollars because it was booked last minute.

Completed the paperwork in just five minutes

Rented the car at the airport, the booking process was easy and fast. The car was new and in excellent condition, and the return process was simple and quick.