I booked a Ford Focus, but it wasn't available, so they gave me a small car, a Kia, instead. I prepaid for 35 days, returned the car two days early, but they didn't refund the money for those two days. Poor service.
The car had the sticker that it had been cleaned and sanitized. I found old food and someone’s discarded flight ticket with written notes all over it. During the time of Corona Virus I expected much better from Hertz.
About QEEQ:10.0/10
First time using QEEQ.com. They gave me an awesome experience! I will be using them in the future!
Booked a Mazda 3 or equiv, got a Dodge journey which had terrible fuel economy and had an expired tag which a State park official pointed out to us when we wanted to visit the park. Had to return car as a result. Customer service sent us to Grand Rapids to change it; when we got there they clearly didn't have cats to switch it with. Then had to drive to Grand Rapids airport....long wait there but they did change car eventually.
Did not clearly tell me the direction to pick up the car. As a result, I had to confirm with the front desk twice, carrying two heavy suitcases back and forth in the winter.
One of the best experiences so far, both with Hertz and the same service staff (including one instance of on-site rental extension). Efficient, warm, and considerate. Excellent overall.
Service attitude was average, insufficient knowledge about car models. By chance, I got a model that met my needs. There were no snow tires, and the car skidded badly on snowy downhill roads.
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