CAR RENTAL REVIEWS ON HERTZ IN PARIS

The store is in the center of Paris, and it's a few hundred meters away from the parking lot, which is not very convenient.

The lady at the front desk in France was really nice and efficient. The first car we got was an Opel, but the trunk was too small. After mentioning it to the front desk, they swapped it for a Nissan, which was still small, but we didn't want to complain further, so we made do. So, don't pick up your car at 8 AM! It's very important. They tend to give you less desirable models first. My luggage, which was 26 and 22 inches, couldn't fit in the trunk, one had to be placed in the front seat.

The store is easy to find. It's right there as soon as you come out with your luggage. The staff was also very friendly. Despite my poor English, the car pickup went smoothly.

The efficiency of handling matters in France is low, so it's recommended to arrive half an hour early to pick up the car to avoid delaying your schedule.

Very professional, great service attitude.

The car was ready on time. Even though there were no cars available half an hour earlier, we got the car exactly on time. There were no upsell attempts, we finished the necessary formalities and drove off.

The service was very attentive and they solved problems patiently.

The whole car rental process was pretty good. The specific model I reserved wasn't available, so they offered a different car of the same class. However, I had to go to the garage to pick it up and wait. After a long wait, they finally found a car in the parking lot, which was the same model I reserved, a Golf, but it was a diesel TDI version. This car was really great, with quick acceleration and strong pull-back feeling. What surprised me the most was its incredible fuel efficiency; I only used one and a half tanks of fuel for 2051 kilometers, which is unbelievable!!! Additionally, returning the car was a bit troublesome mainly because the roads around Charles de Gaulle Airport are very complicated and almost made me dizzy. But I eventually found the rental return point, and the return process was simple and quick, so overall it was good.

The rental company is very professional, the store is conveniently located at the airport, and the staff patiently explained everything to us.

Arrived at the counter around 6 AM to handle the paperwork and pick up the car. It was in Terminal 2, very easy to find. The staff at the counter were very friendly and quickly completed the procedures. Got the car right outside.

French efficiency is indeed low, the most unreliable thing was that the car indicated low oil level in less than a day. We were two girls, confused and called their customer service, using up all our phone credit, and still no resolution. They even asked us to call the Belgian hotline, which was ridiculous. Ultimately, we found a solution through Baidu and a friend's guidance to check the oil dipstick. Fortunately, there was a garage nearby, where we found out there was almost no oil left, any further driving could have damaged the engine. We spent our own money to add oil and coolant, and after that, everything went smoothly. The car had only driven a little over 10,000 kilometers, quite new for a rental car, and yet this problem occurred. When we returned the car, we informed the staff and they said they would deduct the repair costs from the fee. The final bill showed a reduction, but it was charged in dollars with Dynamic Currency Conversion, causing some exchange rate loss. I generally like HERTZ, and despite experiencing the unreliability of the French service, everything went relatively smoothly otherwise.

The waiting time for the car was a bit long, but they upgraded us to a better model for free since the original car was unavailable. Overall, it feels pretty good.

Efficient and fast, good vehicle condition

The service attitude is acceptable, but the hidden fees are high. 1. The 20% tax is not mentioned in advance; 2. The provided GPS hasn't been updated for 31 months, some routes are not found, and some lead to wrong-way entries; 3. The GPS caused unnecessary detours, leading to exceeding the daily mileage limit, which is very high at 0.84 Euros per kilometer. It's outright robbery. Never using this company again.

The pick-up location at the Louvre underground was easy to find. If you can’t find it, head towards the inverted pyramid underground, then follow the signs towards the Metro, and you’ll see it. The drop-off at Nice Airport was very clearly indicated and extremely quick.

Not bad

The car was in great condition. We rented a Golf, but the rental company upgraded us to a BMW 1 Series for free. When driving in France, it's important to use a chip-enabled credit card, otherwise you'll only be able to fill up at staffed gas stations, and you can't refuel after hours. Additionally, parking in indoor garages in France can be quite expensive, so be mindful of that.

Hertz is still great, professional, efficient, and the car is in good condition.

There was a customer in front of us, so we had to wait for a while. However, this seems to be the norm for French service.

Very good