The staff who helped us with the car pickup was super patient and enthusiastic. It was raining in Switzerland on the day we picked up the car, and this guy patiently stood in the rain with us to check the car. Excellent service.
We found additional scratches on the exterior of the car. Be sure to take photos and report it to the rental company before taking the car. It's recommended to take a picture of the fuel gauge when picking up the car. We received it without a full tank. We filled up at a gas station about thirty minutes from the airport, and when returning the car, they questioned where we refueled since it was just slightly below full. Showing them the fuel gauge photo from the start changed their attitude immediately. Additionally, during our drive, the Adblue warning light kept coming on. We had to buy urea and refill it at a gas station. The staff said it wasn't necessary, but the warning light was constantly on, and not refilling it could have caused starting issues. If this happens, remember to keep the receipt; we found out when returning the car that you can get a refund with the invoice...
As expected from a large company, the process was professional, the vehicle was relatively new, and the condition of the car was clearly confirmed via email.
Though the pick-up and drop-off location was findable, it was really far from the station. Additionally, on the day of return, which was the afternoon, they suddenly said they were not open and didn't provide any contact person or phone number. It was truly inconvenient.
Friendly and professional staff. Cars in good condition. Detailed documentation, including damage reports with pictures
About QEEQ:8.0/10
It would be very helpful if Qeeq offered more comprehensive online rental contract management. For example, the ability to request rental extensions online would be a great feature
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View more >Though the pick-up and drop-off location was findable, it was really far from the station. Additionally, on the day of return, which was the afternoon, they suddenly said they were not open and didn't provide any contact person or phone number. It was truly inconvenient.
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