GOLDCAR CAR RENTAL REVIEWS

No need to queue, got the car quickly. Returning it was easy too, just drop off the key and you’re done. Very convenient, great value for money. Highly recommended.

Exceptionally smooth experience, received a new car with just over 100 kilometers on the odometer. The self-drive trip for half a month went very well, without any attempts to upsell insurance.

Very simple and convenient, the price is reasonable, and the car provided was very new.

Very satisfied

There was an accident, but it was quickly resolved after submitting the police report.

Very satisfied

The service was excellent! I love the people in Turkey!

Very satisfied

The service was decent, but the car provided was poor quality, even though it was new.

The service was quite enthusiastic. They ask if you need additional insurance without pushing it. The car had only 4100 kilometers, almost new.

Very satisfied! Although the car was a bit old, the cheap price made up for it.

The process was simple, no insurance was pushed, full tank policy, and they marked all existing damages. Three people with three 24-inch suitcases fit perfectly in the trunk.

The process was simple, no insurance upselling, full tank on pick up and return, and they marked all the existing damages. Three people fit comfortably, with space for three 24-inch suitcases in the trunk.

Excellent

Convenient and responsible.

I had already paid the airport pick-up fee, but even after the rental company's customer service and the airport staff communicated, they still claimed they couldn't see it in the system and charged me a high airport pick-up fee again. They told me that C-marked cars couldn't enter the city center and that if a camera caught me, I would have to pay a hefty fine. They suggested I switch to an Echo-marked car for an additional cost; however, in reality, C-marked cars can enter the designated core areas of the city as long as the car is parked in an underground garage and a photo of the parking ticket is kept for reference. This is completely different from what the rental company staff said. They also threatened that the insurance I bought through the rental platform was useless and that they wouldn't help if anything happened, exaggerating to intimidate me. This was the worst rental car company and staff I encountered in Spain. In the end, I insisted on choosing directly through the rental platform, and the staff looked very displeased and did not give me the car model I booked; they only provided a Peugeot 308 and would not respond to my questions anymore.

Satisfied

After waiting in a queue at the counter, they announce additional fees ("premium location' fee, minimum license requirement, e-toll device hire). On top of that, they are trying to push very hard for their overpriced insurance. The vehicle I booked (an Audi Q2) changed to a Wolksvagen Touran (not the same category), and when I asked for time to think, I finally ended up with a Renault Captur. On the positive side, I must say that the deposit charge was returned to me the next day after I dropped it off.

The person on the line was very helpful and patient.

Great customer service and quick pickup.

Arrived early, picked up the car directly without any insurance upsell.