ENTERPRISE CAR RENTAL REVIEWS IN UNITED KINGDOM

The process is simple, returning the car is convenient, and there's a free shuttle bus to the terminal.

Overall, it was pretty quick. The car collection took a bit of time. I got a similar model, but the car wasn't great. It was just okay to drive.

They charged £195 for a small mark on the tire, which they found using a flashlight up close, plus an additional 20% service fee. It's a scam. I thought big companies wouldn't do this, but this one acted just like the small companies. I won't use them again. The radio couldn't be turned off, the navigation sound couldn't be turned on, the car didn't drive straight, and the steering pulled to the left. Make sure to take lots of photos as evidence when you pick up the car.

Convenient and quick pick-up and drop-off, simple procedures, friendly staff, proactively used translation software to communicate with me, and no additional charges.

Very satisfied! Got an upgrade to a BMW M3, the car was quite new, the process was simple, and returning the car was convenient!

I met Ollie and Jack at the Enterprise desk at Newquay Cornwall Airport. They have been the most friendliest staff I have come across at any car rental service. They not only assisted me in getting the car on-time but also suggested me places to visit on my staycation. Really appreciate the customer service and friendliness. Cheers to Ollie and Jack!

Booking was effortless and no hidden prices

The car from Enterprise Rent-A-Car was very new and clean, with just 13,000 miles. The staff knew I wasn't used to driving a Mercedes and introduced various functions to me. Very professional and efficient.

Extremely satisfied

Good

This car rental experience was extremely poor, like a nightmare! I booked a Volvo XC60 SUV and arrived at the rental office early to pick up the car. First, they tried to sell us insurance, which we declined. Then, they gave us a sedan, claiming it was a similar model. We insisted that we had booked an SUV, and reluctantly, the staff brought out a Mercedes GLB. The appropriate counterpart to the Volvo XC60 SUV should be a Mercedes GLC, but the GLB is obviously not in the same category. The staff member said there were no other cars available. The signal reception at the pickup location was very poor, so we were unable to contact anyone. With all our luggage, we had no choice but to take the GLB and leave. Upon reaching the surface, we contacted the rental platform, Zuzuche, which promised to help arrange for a car swap in the next city. However, upon reaching the next city, despite Zuzuche's website showing availability of a Volvo XC60, they claimed there were none. I rented the car for 17 days and traveled through more than 10 cities but never got a replacement. Upon returning, I contacted Zuzuche's customer service, and they had the audacity to say that the Mercedes GLB and Volvo XC60 are in the same category. The industry consensus is that Audi Q5, Mercedes GLC, and Volvo XC60 are similar models. Zuzuche, however, stubbornly insisted that their rental office has the final say on what constitutes a similar model. Unbelievable! A clear case of big company bullying!

Great service

Apart from getting a C-class instead of the rented E-class (not convertible), the other services were quite convenient.

Quite satisfactory

The car was in great condition, no upselling.

There were sales attempts.

Excellent

They were helpful because kayak had falsely advertised a big commercial truck but actually booked a tiny van and remarkably pretend that that's fine they are just generic images it's quite a scam they have running there.

Very satisfied

Got the car at Gatwick Airport and returned it to the same location. I purchased full insurance at the counter; the service was decent, and the return process was simple. The deposit was refunded quickly. The only issue was the lack of a paper contract. The staff said it would be emailed, but my Sina email never received it, which made me a little worried.

Very satisfied