ENTERPRISE CAR RENTAL REVIEWS IN SPAIN

The staff were very nice.

The staff at the Granada branch spoke basic English. Upon arrival, we were informed that our originally booked VW GOLF was replaced with a similar class SEAT LEON, a diesel car with only 10,000 km, which was relatively new and performed well with good fuel efficiency. However, we were told that we had to purchase a basic insurance. After driving for tens of kilometers, the oil warning light came on. We called the 24-hour hotline to report the issue. Initially, after requesting English service, an English-speaking representative called back later, advising us to drive to Seville to get the car checked. In Seville, the branch resolved the issue in about half an hour. We finally returned the car at the Madrid train station. The entire process was quite smooth. If not for the extra insurance requirement, we would have given a full score.

Very convenient, and the car condition was also good.

The service was very good. However, the return location was underground, and neither QEEQ nor the rental company mentioned this. I spent nearly an hour circling around Plaza de España and still couldn't find it. In the end, I had to park the car on the roadside and call their staff. They sent someone to pick me up, and that's how I finally found the place. But by then, I didn't have time to refuel the car, and I was fined 18 euros. The rental company staff also admitted that their return location is very hard to find, with only a small sign at the entrance of the underground parking. Moreover, there used to be two entrances, but now only one is open. They expressed their helplessness about the situation as well. You definitely can't find it just by using GPS. While I was handling the return procedures, several people called to ask how to get there.

Good

Very good

The company has good customer service.

Great service and good car condition. Highly recommend.

The rental car store is in an underground garage with no markings, and the GPS address is inaccurate, making it very difficult to find. I booked a BMW 5, but they gave me a BMW 3. We had 4 adults, 1 child, and a lot of luggage, so we specifically chose a larger car. But there was only a BMW 3 series available, with a much smaller trunk that couldn't fit all our luggage, and there were no other cars to choose from. How can these two models be interchangeable? After struggling for 3 hours, we switched to another rental company at a different location and finally got a car, but we had to pay extra in the end.

We chose an MVP model considering we had a lot of luggage for four people. When we got to the store, we were given a Ford Focus instead, and switching to an A4 required an extra fee. We had no choice but to pay more. The A4 just barely fit our luggage. The car rental company's service was very good overall; they were very friendly and smiling throughout the process. In the end, we also bought basic insurance without any issues. Returning the car was also very amicable.

Free upgrade to a similar model, and the car was in great condition.