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Last updated on: March 11, 2025
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54Rental Locations
18Airport Locations
Map View of Car Rental Locations in Phoenix
AVIS
8.3/10
Hertz
8.0/10
Alamo
9.2/10
Thrifty
8.8/10
Europcar
7.8/10
Dollar
8.9/10
NU Car
7.0/10
Budget
7.9/10
FOX RENT A CAR
6.8/10
Enterprise
9.5/10
Advantage
7.6/10
PAYLESS
9.0/10
Reviewed: February 12, 2025
At first they had some challenges with my international card and drivers license but it was quickly dealt with by a senior member of staff.
Reviewed: May 10, 2024
Easy process, fast pick up and drop off, friendly staff
Reviewed: May 6, 2024
I had a little bit of difficulty finding the correct AVIS rental desk for picking up the car, but once I got there I didn't have to wait long. The selection of cars available was good and I ended up getting a larger sized car than my booking, so was happy with that. The process from here was smooth. The car was nice, with all the features I needed. Dropping off was easy.
Reviewed: May 5, 2024
All went very smoothly- got the car I wanted which was a pleasure to drive.
Reviewed: January 22, 2025
When I checked in I told the Hertz rep I would be a bit late dropping off the car and did I need to change the booking by 30 minutes. He said no, it was no problem and I didn't need to update the booking. My reservation ended at 1 pm and as indicated, I dropped the car at 1:25 pm. But when they emailed my receipt, they charged me $40 USD for one extra hour! Almost the same price as I paid for a whole day. Very dishonest given I asked in advance and could have amended the booking for a lower cost.
Reviewed: January 30, 2024
The service from Zuzuche was very good. However, Hertz was quite disappointing. I had already bought insurance when placing the order, and the service staff at Zuzuche also confirmed it when processing the rental. Despite this, they tried to upsell me on fuel, which I declined. My mistake was not carefully reviewing the details when they asked me to sign on the card machine (I thought it was just an additional $250 deposit). When I returned the car, I realized they had added another insurance. I reported this to Zuzuche, who contacted Hertz, but Hertz refused to address the issue citing my signature as consent. Thanks to Zuzuche's customer service for following up. I'm quite disappointed with Hertz; it used to be the largest car rental company. I may avoid choosing it in the future. Additionally, when picking up the car, we followed the directions given by the lady processing the rental but could not find the model I rented. Eventually, we sought help from staff on-site (who were hard to find as there were hardly any), and after getting some vague directions, we finally found several cars of our model and picked the newest one.
Reviewed: September 15, 2020
The car was everything I expected in an out,i will recommend an will rent from this location again
Reviewed: January 4, 2020
Great Hertz location and easy rental but the price was much expensive than expected due to the car seat for our son. On the website, the car seat was priced around $7/day and at the counter we paid $15/day...
Reviewed: November 14, 2019
The actual rental cost was significantly higher than the reservation price on the website.
Reviewed: August 22, 2024
The initial Jeep Grand Cherokee broke down. Terrible car..
Reviewed: May 18, 2024
The car pickup service was okay. When there was no suitable car at the pickup point, they upgraded me. However, later the tire had a leak. I called for roadside assistance and was told they would arrive within 90 minutes. Two sets of 90 minutes passed and they still hadn't arrived. When I called again, they told me they couldn't come and that I had to find a solution myself. Stuck in the middle of nowhere with no other options, I called the police. The police were responsible and helped me replace the tire with a spare. In the end, I found a tire shop myself to fix the tire. Basically, it was like, 'We can't help you, find a solution yourself.'
Reviewed: January 15, 2024
No waiting, quick to resolve a minor confusion because I had cancelled and rebooked for a later time
Reviewed: January 3, 2020
Car smelled of perfume and made my clothes smell too!
Reviewed: August 7, 2024
Always have to wait at thrifty or dollar coz They have best rates ....
Reviewed: March 18, 2024
The car was perfect for our needs and operated properly always.
Reviewed: December 26, 2023
Great, I was allowed to pick any car in the full size lot Very nice service
Reviewed: August 8, 2022
Thrifty were short of cars when we got to the car rental centre. However, they made it clear that there could be a up to a 30 minute wait and sourced a car within that period. I was surprised to be told that we were responsible for any breakdown of the vehicle/maintenance during our trip as the cars condition is unknown to us when provided. The car did need some adjustment to it's tire pressure after 2 days and I reported that to Thrifty when I handed the car back.
Reviewed: July 7, 2024
Podría estar más limpio tenia marcas en el parabrisas
Reviewed: April 28, 2019
I paid in my country, but they charged me extra abroad, charging me twice.
Reviewed: March 20, 2019
The rental fee didn't include local taxes, which were charged separately. The dashboard of the first car showed 'oil change' warning. When we went back to exchange the car, we were charged a second refueling fee.
Reviewed: June 11, 2024
They required purchasing additional insurance on-site and pressured me to make a quick decision because their shift was ending soon. They also tried to upsell vehicle upgrades.
Reviewed: June 11, 2024
The lady at check in wss very freindlyI was offered a car that I had not choosen of a lesser value. The girl behind the counter was a little off when we challenge it. However the gentleman who took us to choose the car was a nice gentleman the car we choosen was not available so took a Volvo but he did allow me to sit in the cars to check the seats.
Reviewed: February 20, 2023
Sehr guter Service konnte mir das Auto selberaussuchen
Reviewed: October 18, 2022
J'ai loué cette voiture en ligne. Une fois à l'aéroport plus de voiture disponible. Nous étions plusieurs clients à attendre et à essayer de trouver une solution pour pouvoir partir. Après 2h d'attente nous avons finalement réussi à avoir quelques choses (nous étions en tête de list) mais d'autres personnes ont attendu encore plus longtemps. Une fois à l'accueil ils vous vendent des options qui ne servent à rien (rendre la voiture sans mettre le plein en disant que l'essence est à 6.25$ dehors et que eux en mettent pour 5.25$. L'essence était entre 3.09$ et 5.00 $donc belle arnaque. De plus un voyant s'est allumé au bout du 3eme jour.
Reviewed: January 1, 2024
Felt they were trying upsell on insurance, gas. Had to ask for documents on insurance and had never been asked before. Long line up, moved slowly. Needed train and shuttle to get to site, why not just shuttle? As we felt pick up experience was untrustworthy, wanted to make sure drop off inspection done with us, but employee had a bad attitude and seemed resentful to have to do it with us. Still waiting for deposit to be returned.
Reviewed: November 13, 2023
It was a New jeep and we loved all about it. The Young man that helped us gave us the car one hour earlyer and that was no extra. Included a big gps. And he was so nice and polite:) we do not like the way others can be and sell us more insurance and all sorts of trick. The Young man just was so nice
Reviewed: February 16, 2023
I got an alternative car to the one I wanted. Overall it was very comfortable and an upgrade on what I was expecting. However, it did not support auto/CarPlay which made navigation difficult sometimes as the inbuilt map did not recognise a number of destinations.
Reviewed: February 16, 2023
Check in was so easy and the staff were outstanding - great customer service and no hard sell of extras.
Reviewed: October 28, 2022
De mevrouw bij de bali is zeer behulpzaam en klantvriendelijk. ik had niet geweten dat het ophalen van de auto ver was. moest een taxi nemen.
Reviewed: December 7, 2023
If it were normal I wouldn't leave a review. I missed my flight b/c traffic and arrived late. I was expedited to the car and barely cleared the gate at 12pm! It would have been another disaster to be punched to the next day and cost men 200.00 plus sorely needed sleep. Thanks to your staff all went well!
Reviewed: February 20, 2021
2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".
Reviewed: December 13, 2019
It took too long at the counter - there were 3 people behind the counter and about 18 to 20 in line and one left for break leaving only 2. Took over an hour and a half to get car. Everyone was frustrated
Reviewed: December 5, 2019
Line up took over 1 hour, paperwork was slow, car was very small (Mitsibushi - Mirage).
Reviewed: November 27, 2019
Didn’t have the car I rented but they did find another vehicle for me to use.
Reviewed: February 16, 2020
Overall a great experience with both easyrentcars and enterprise except one small hitch that I was given a compact SuV instead of a standard one. But according to enterprise classification they were both the same category cars and it worked for me so didn't worry about it. Overall enterprise staff was extremely helpful and courteous
Reviewed: December 14, 2019
Advantage,in my experience has always had well maintained & good cars. The check in person lied to me & said it would be snowing & I needed to upgrade my vehicle. It never snowed by entire time. Deceptive. Also he told me gas was $4 on outside prior to return & got me to pay $56 for a no fill up. Gas on the outside was $2.80. Deceptive. Will never believe reps again.
Reviewed: December 3, 2019
Good car in good shape, but hard to find the rental counter in the Rental Terminal.
Reviewed: December 1, 2019
Car was great, but the computer system was down so it took us over an hour in line to get to counter to rent the car. There were about 20 people in line when we arrived and no one at any other counter in the airport
Reviewed: November 19, 2019
The car was a diesel that got very good gas mileage. The driver’s visor was broken when we picked up. Very satisfied with the service and car.
Reviewed: November 18, 2019
Unfortunately our car was totalled in a car accident. It was handled expeditiously by Advantage staff.
Reviewed: October 9, 2019
Be prepared for extra hidden fees. They charged me $300.00 security deposit and were supposed to return it. Never did. Instead they told me that this much for that and this for that. A rental went from 75.00 to around 320.00. I specifically asked if I had to refill gas, I was told that I don't have to and they won't charge me. That didnt happen. Stay away from them. I was so dissipointed.
Reviewed: April 17, 2019
Counter was easy to find, staff helpful and quick pickup. Would definitely try again!
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