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There are speed limits of 100 km/h on highways and 50 km/h in urban areas unless signs say otherwise.
With a territory as large as the United Kingdom but with only a population of 4.5 million inhabitants, New Zealand has always been a popular travel destination thanks to its beautiful and diverse natural sceneries. Here is a driving and rental guide we prepare especially for you aiming at helping you have a smooth road trip.
Q1.What is an insurance excess?
Q2. How can I add an addtional driver?
Q3.What if I want to pick up or drop off my rental car out of office hours?
Q4. Can I take the hired car to another country or cross border?
Q5. Can I pick up my car at one location and return it at different location?
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February 21, 2025
Destination: Auckland
Easy rental experience. Getting the shuttle was tricky but this was more lack of signage at the airport.
View moreFebruary 21, 2025
Destination: Auckland
Ace was good
View moreFebruary 21, 2025
Destination: Wellington
Smooth fast pickup from the airport. Very friendly and helpful staff at Yesaway. Good experience overall.
View moreFebruary 20, 2025
Destination: Auckland
Decent people, but I guess you get what you pay for. Quite old car. 165K on the clock. Was actually younger than the first one they offered us. 3 different brands of tyres on, all quite worn. No car guide or manual.
View moreFebruary 20, 2025
Destination: Auckland
The Europcar Interational terminal was understaffed causing a queue of customers who had to wait for a hour. We were sent to the Domestic terminal Europcar branch because QEEQ had booked the wrong terminal. The domestic terminal staff were very helpful, even staying after closing time to ensure we were served. They kindly gave us an upgrade because of all the trouble we had gone through being at the wrong terminal
View moreFebruary 20, 2025
Destination: Queenstown
This whole process was a dream . Transfer and pick up v easy and Chris on reception was a role model in customer service. He handled our queries exceptionally well and also the short notice extension- brilliant
View moreFebruary 20, 2025
Destination: Auckland
The counter staff were great. The car was old, stinky, and had some mechanical issues.
View moreFebruary 20, 2025
Destination: Wellington
Service at the counter was fast. It was even faster dropping off.
View moreFebruary 20, 2025
Destination: Auckland
Thrifty were excellent.
View moreFebruary 20, 2025
Destination: Queenstown
The car matched the booking car. Rental process was seamless. We returned the car 2 days before the expected return date, and we hope to get a refund for the two days not used.
View moreFebruary 18, 2025
Destination: Queenstown
Lovely team. I forgot not to lock the car with the key but to use the remote- and ended up with the burglar alarm going off!!! but the team replied to my phone call immediately and solved the problem. All very good! I really liked the phone holder and multiple cables provided to allow me to use my cellphone for google maps. I thought the steering wheel lock was a bit over the top- maybe good for Shanhai but not really needed in Central Otago!
View moreFebruary 18, 2025
Destination: Auckland
The queue at Europcar was very long. In fact, it was the only hire car company with a queue. There was only one person working the counter so, it took almost an hour and we were third in the queue. The staff were friendly but, there was no urgency at all. To be fair to the staff, upon return, I left my mobile in the car. When I went back to retrieve it, they had it at the front desk. This was a big positive. In addition, I believe this is the first time I received the exact car that I was told I would get. This is also positive.
View moreFebruary 16, 2025
Destination: Auckland
Great vehicle. Very spacious and clean car. Definitely recommend for a big family like ours.
View moreFebruary 16, 2025
Destination: Auckland
Easy and quick service.
View moreFebruary 16, 2025
Destination: Auckland
Waited a bit for them to sort out my originally requested vehicle however the one they gave me was just as good if not better.
View moreFebruary 16, 2025
Destination: Auckland
Easy service. Very tidy car.
View moreFebruary 16, 2025
Destination: Wellington
Super friendly staff - great Car and very helpful when we reported that we had the wrong charging cable in the car (could have been checked prior, though)
View moreFebruary 14, 2025
Destination: Auckland
Everything was easy and staff were very efficient
View moreFebruary 4, 2025
Destination: Christchurch
Counter staff was great at answering questions.
View moreFebruary 2, 2025
Destination: Auckland
Fine. Smooth at both ends.
View moreJanuary 29, 2025
Destination: Auckland
The staff members were polite and made the all the processes easy and stress free
View moreJanuary 28, 2025
Destination: Auckland
Cars are old and worn out...mine was a hybrid with 200,000 km on it...no wonder the battery was useless
View moreJanuary 28, 2025
Destination: Queenstown
Staff slow
View moreJanuary 27, 2025
Destination: Auckland
Car ran very well
View moreJanuary 27, 2025
Destination: Auckland
The car was fine , not pristine but I was happy with that Thehand over was very rushed as staff wanted to leave for night . A few things were slightly tricky , no manual provided couldn't get bonnet to open to refil washer fluid Had trouble finding fuel cap cover lever first time Was a bit concerned as a solo female dropped her car off just before closing and a large family with young kids also and were told no shuttle available and they were closed. Foreign travellers and left high and dry with no ability or numbers to call for taxi etc and staff not interested to help. I also had trouble with pick up from airport as my flight in was a little late but luckily they did or I would have been scuppered. Im senior and NOT a techy person and had only data on my phone !!!. The shuttle driver was very helpful for me nut not for the other customers. I felt really sorry for them as the actual place is quite far from airport , on an Industrial estate and relatively isolated from public routes etc
View moreJanuary 27, 2025
Destination: Auckland
NEVER AGAIN EUROPCAR! They are saying we returned the car damaged. But we didn't. Anyway, they charged us more than 2000NZD 3 weeks later!!!! Calling them didn't get me anywhere as they only had the information "it's damaged". Sorry. The department responsible for this is not available. Get Europcar out of your system!
View moreJanuary 26, 2025
Destination: Auckland
Car underwhelmed and was very old, not that great to drive. Service was pretty good from the team other than the fact we weren't able to get a different car.
View moreJanuary 25, 2025
Destination: Auckland
Good experience with Europcar. Quick and friendly service both at pickup and drop off.
View moreJanuary 25, 2025
Destination: Wellington
Counter staff was particularly efficient. We arrived at the facility with two other families, and rather than make us wait in a line, their three staff served each of us simultaneously-- at a desk where we could sit down. Quick, easy, and friendly.
View moreJanuary 24, 2025
Destination: Christchurch
Rubbish vehicle.
View moreJanuary 24, 2025
Destination: Auckland
The booking was convoluted, and set up in such as way to provide conflicting information. I had to spend an extra $100 on the car hire that I shouldn’t have if the advertised policy was followed.
View moreJanuary 24, 2025
Destination: Auckland
I was told at the counter that I was upgraded due no rav4 yet felt like I was downloading and paying too much for the Subaru outback
View moreJanuary 22, 2025
Destination: Auckland
This is a beautiful vehicle, so modern yet with plenty of space for families. absolutely loved it!
View moreJanuary 20, 2025
Destination: Christchurch
Was very busy when we arrived and had to wait a fair while for space on the shuttle. But the drivers were very helpful And counter staff once we got to the office were great. Just stretched out the process waiting for the shuttle.
View moreJanuary 20, 2025
Destination: Wellington
The counter staff in both Wellington and Auckland were both friendly and helpful and were happy to answer all my questions
View moreJanuary 18, 2025
Destination: Blenheim
The car was clean and tidy and service friendly and helpful
View moreJanuary 16, 2025
Destination: Auckland
Rental was quick and simple. Only issue was car was not what i booked snd was a slightly smaller car. With 2 people that was not an issue but the only car they had for me was a car - a Prius, i hate. A car that is mostly used by taxi’s and caused me a lot of jokes. Not good.
View moreJanuary 15, 2025
Destination: Queenstown
Very friendly and helpful staff
View moreJanuary 15, 2025
Destination: Napier
Apex were excellent
View moreJanuary 14, 2025
Destination: Auckland
Awesome!!
View moreJanuary 14, 2025
Destination: Christchurch
See above
View moreJanuary 14, 2025
Destination: Christchurch
best rates, good service, very satisfies
View moreJanuary 12, 2025
Destination: Kerikeri
We were greeted by the Avis personnel at the airport pickup for assistance. We approached the extra care. All steps were handled professionally and efficiently. The Avis employee in charge was especially helpful. His name is Shon Middleton, and I want to thank him for outstanding customer service! He followed up with me to ensure that we found the car to our liking. That’s exceptional customer service!
View moreJanuary 10, 2025
Destination: Queenstown
We had 5 adults in the car and the car was still great.
View moreJanuary 8, 2025
Destination: Auckland
Staff very helpful
View moreJanuary 8, 2025
Destination: Auckland
It was OK. Car was slightly smaller than what I expected. Off airport wasn’t actually that convenient really.
View moreJanuary 8, 2025
Destination: Christchurch
The counter staff were helpful but when we arrived it was super busy and waited 30-40 min to pick up.
View moreJanuary 2, 2025
Destination: Queenstown
Very helpful, friendly, fast, efficient. Best rental company I have ever used.
View moreJanuary 2, 2025
Destination: Auckland
Best so far
View moreJanuary 2, 2025
Destination: Queenstown
The experience was really great and smooth. The process is pretty simple and easy. The staff is really supportive.
View more