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Rental Locations
Review
Good to Know
Last updated on: February 28, 2025
37 Rental Locations
Pickup
International Terminal 1.Upon arrival, phone 0800 93 50 50 and let us know that you are ready to be picked up (airport free phones are located at the baggage claim areas). 2.Apex shuttle pick-ups at Auckland Airport’s International Terminal are from the Transport Pick-up Zone, a short, covered walk from the terminal. 3.Exit the terminal via DOOR 5 located in the Arrivals hall. 4.The covered walkway begins directly opposite the international arrivals area with clear signage to guide you to the Transport Pick-up Zone. 5.The walk is approximately 5-10 minutes. 6.When the van arrives. The driver will help you load your luggage into the back of van or into the trailer. 7.Our rental location is a 10 minute drive from the Auckland Airport International Terminal (this may vary depending on traffic conditions at the time). Domestic Terminal 1.Upon arrival, phone 0800 93 50 50 and let us know that you are ready to be picked up (airport free phones are located at the baggage claim areas). 2.Proceed through the exit DOOR 8, which is located at the JETSTAR CHECK IN end of the terminal. 3.Use the pedestrian crossing on the far left of the terminal and go to the OFF AIRPORT PICK UP point to wait for our van. If you are unsure where the OFF AIRPORT PICK UP point is located, please ask the information desk for assistance. 4.When the van arrives, the driver will load your luggage into the back of the van or into a trailer. 5.Our rental location is 10 minutes’ drive from the Auckland Domestic Terminal (this may vary depending on traffic conditions at the time).
Telephone
+6492570292 / +6492544027,+64800935050
9.4/10 Excellent
2000+ ratings, 7 reviews
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Closed
Pickup
Your pick up location is Auckland International Airport. Please make your way to our Ezi Car Rental counter which is located inside the Arrivals hall to collect your keys. Then exit via door 8 and follow the signs for the Rental Cars pick up zone, it is a 5–7-minute covered walk. When returning your vehicle, please park in the Rental Car zone, and return your car keys to the Ezi Car Rental counter inside the International terminal. If you are unable to locate our branch please phone 0800 545 000 for directions from our staff. If you are requiring vehicle collection outside of the operating hours, please ensure you discuss this with our helpful team when booking your vehicle so we can accomodate you.
Telephone
+64 9 254 4397 / 0800 545 000
9.4/10 Excellent
2000+ ratings, 7 reviews
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Closed
Pickup
You’ll find a convenient car rental experience when you hire a car at our Auckland Domestic Airport branch. On arriving at the airport, follow the signs to rental cars. Our branch is located opposite the pick up and drop off zone. From regional arrivals, come out the doors and turn left, walking down towards the foot bridge, you will see our branch opposite. If you want more information about our drop off process, please read drop off information. If you are requiring a vehicle collection outside of the operating hours, please ensure you discuss this with our helpful team when booking your vehicle so we can accomodate you.
Telephone
+6492544397
9.3/10 Excellent
1000+ ratings, 7 reviews
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Closed
Pickup
When you have collected your luggage, completed the customs declaration, and passed through customs, please immediately call us or notify us in the WeChat group. Call our service hotline at +6496006660 (for international calls) and press 2 for service in Chinese, press 1 for the Auckland store, or dial 0800 660 600 (for calls within New Zealand). We strongly recommend adding our customer service WeChat ID: arentalsnz. We offer a free airport shuttle service during 08:30-17:30. Free shuttle service hours: Monday to Sunday, 08:30-18:00. A late service fee of 65 New Zealand Dollars will be charged for arrivals at the pickup point outside business hours, from 18:01 to 08:29 the following day. International Terminal: After exiting customs, turn right and come out from door 5 of the terminal to the Taxi, Rideshare & Shuttles area, lanes 5 or 6. *This area is designated by the airport for rental car company pickups. *Staff will send a photo of the shuttle bus to the WeChat group, or inform you of the license plate number by phone. Just wait patiently for the staff to come to pick you up. Estimated waiting time: 10-15 minutes Domestic Terminal: Please exit from door 7, opposite the Jetstar counter, where you will find the shuttle bus waiting area.
Telephone
+6400660600 / 0800 660600
9/10 Excellent
2000+ ratings, 10 reviews
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Closed
Pickup
*Auckland International Airport:(Fly from Oversea City of New Zealand) 1. Once you have collected your luggage, please call for collection by our courtesy shuttle. contact number: 0064 9217 1001 2. Please exit through door 8, walk across the pedestrian crossing, and follow the sign of "Car Rentals" and “Off-site Shuttle Transfers” to all shuttle waiting zone (The walk takes approximately 5-7 minutes). Our white shuttle van will arrive around 10-15 mins. Remember to signal the driver. You will be transferred to our office for vehicle collection. *Auckland Domestic Airport: (Fly from local City of New Zealand) 1. Once you have collected your luggage, please call for collection by our courtesy shuttle. contact number: 0064 9217 1001 2. Please make your way to Door 8 of the Domestic terminal, near Jetstar. Please wait out of the door, stay at terminal side, don’t need to across the road. Our white shuttle vans will arrive around 10-15 mins. Remember to signal the driver. You will be transferred to our office for vehicle collection. Note: The reception working hour is 08:00 to 18:00. The last free shuttle pick up(from the airport to the branch) or drop off(from the branch to the airport) is 17:45. If you call us to request for shuttle pick up or drop off between 17:45 to 07:59, the 45NZD off-hour services fees per time will be applied. And off-hour service fees are not refundable.
Telephone
+6434202878 / +6434202878
9/10 Excellent
1000+ ratings, 7 reviews
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Closed
Pickup
Once you have collected your luggage please call 0800 502 277 for collection by our courtesy shuttle. 【Domestic terminal】 Please make your way to Door 8 of the Domestic terminal, near Jetstar. You will see a shuttle area. 【International terminal】 Please make your way to Door 4 of the International terminal,follow the signs to shuttle area. Please wait for the yellow Ace Rental Cars Shuttle van and signal the driver. You will be transferred to our office for vehicle collection.
Telephone
0800 502 277 / +64 092757090
8.9/10 Very good
2000+ ratings, 6 reviews
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Closed
Pickup
Check-in at www.moderentals.co.nz/check-in is recommended at least two hours before pick-up. If your pick-up is after-hours, check-in is mandatory at least two hours before the end of business day. Once you have collected your luggage and cleared customs, call us to order your shuttle. During business hours: call us on (09) 373 3925. After hours: call our after-hours agent, Heartland Hotel, on (09) 275 4540. Domestic Terminal: To meet your shuttle, exit the terminal through door 8 near the Jetstar arrivals. Head across the pedestrian crossing to the far lane. Our driver will meet you in the off-airport pick-up area. International terminal： To meet your shuttle, head to exit Door 8, cross the pedestrian crossing, and follow the sign “Off-Site Shuttle Transfers”. Carry on until you reach the Off-Site Transfer Area. Once you have arrived, please follow the sign “Shuttle 5 & 6” and wait at Shuttle Lane 5 for your collection.
Telephone
+64093733925
8.9/10 Very good
2000+ ratings, 11 reviews
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Closed
Pickup
Domestic Airport: The counter is a short walk opposite the Domestic Airport. Please head to door 6 and walk straight ahead towards the rental pick up area. International Airport: The counter is located within the International Airport next to the arrivals area near door number 8.
Telephone
+64800737070
8.8/10 Very good
1000+ ratings, 7 reviews
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Closed
Pickup
Call us on 0064 276682628 once ready for shuttle pick up between 9am - 6pm Monday to Sunday. $50 NZD after hours service will be charged from 18:01 to 20:00. For international airport: Please exit through Door 4, and follow 'Off-site shuttle transfer' sign to shuttle picking up point. Do NOT go inside of new transport hub building in front of door 4. For domestic airport: Please wait outside of door 8 (outside of Jetstar counter), shuttlebus will stop in front of you. Please note: Valid original physical driver license and English Translation (if driver license is non-English) are required for collecting your car. $1,000 NZD pre-authorization deposit will apply on driver’s valid credit card (Visa or Mastercard ONLY, NO debit card).
Telephone
+64276682628
8.7/10 Very good
400+ ratings, 2 reviews
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Closed
Pickup
Upon arrival at the airport, kindly access our Shuttle Requests page via this link: "https://www.snaprentals.co.nz/pickup-auckland" to arrange your complimentary airport shuttle. Please anticipate a 10-15 minute wait for pickup, as our depot is approximately 5 minutes from the airport. Please be advised that this shuttle service operates exclusively during Snap's business hours, from 6:00 AM to 10:00 PM. Pick-Up Locations: International Terminal: As illustrated in the image provided, exit through Door 8 and proceed straight across the pedestrian crossing. Look for the 'Transport Pick Up Zone' signs, where our shuttle will meet you. A covered walkway, clearly marked, starts directly opposite the international arrivals area to guide you. Domestic Terminal: Refer to the provided image. Proceed to Door 9 of the Domestic Terminal (outside Jetstar). Cross the pedestrian crossing and wait at the furthest bus shelter. Your shuttle will arrive at this location upon request.
Telephone
+64800288699 / +6492752438
8.7/10 Very good
800+ ratings, 5 reviews
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Closed
Pickup
COUNTER: Domestic: Ground floor of car park, opposite the terminal. International: Exit door 8 and follow signs for rental cars.
Telephone
(64) 9-256-8448 / +6492568369
8.7/10 Very good
300+ ratings, 2 reviews
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Closed
Pickup
Domestic: Ground floor of car park, opposite the terminal. International: Exit door 8 and follow signs for rental cars.
Telephone
+6492568366
8.6/10 Very good
300+ ratings, 1 reviews
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Closed
Pickup
EZU Car Rental is not far from the airport and has free pick-up and drop-off services. After arriving at the airport, please call +64 22 678 9976 or +64 22 182 5752 for pick-up. The business hours of the us are 8:00-18:00. International terminal arrival: Please come out of Gate 5, follow the "Car Rental & All Shuttle" signage, and walk across the sidewalk all the way to the designated pick-up and drop-off area at the airport. Domestic terminal arrival: Please wait in the pick-up area outside Gate 8. (Outside the JetStar counter) After-hours services are provided by the third-party Heartland Hotel. Please be sure to contact the hotel’s customer service in advance and check in online on the hotel’s website. The staff will prepare the documents and vehicle for check-in at the hotel on the pick-up day. After arriving at the airport and picking up your luggage, please call 64 9 275 4540. Please inform the staff on the phone that you are a passenger of EZU Car Rental and the name of the driver. Please wait for the shuttle bus in the pick-up area according to the guidance. Please provide your driver's license at the front desk, and then you can pick up the car and set off. Online registration (online pre-registration procedure to help you quickly pick up your car at the store): Link: https://www.ezucarrental.com/checkin
Telephone
+64221825752 / +64220953795
8.6/10 Very good
2000+ ratings, 9 reviews
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Closed
Pickup
Once you have arrived at the shuttle collection point, Please call us on 09 869 3318. Our courtesy shuttle will pick you up from the Airport. Please look out for a marked Park N' Fly shuttle bus. Domestic Terminal Follow the signs to the Jetstar Terminal, or gates 62-63 of the Domestic Terminal. Exit Door 8 and make your way across the pedestrian crossing towards the Control Tower. Please look for the marked "Park N' Fly" shuttle, which will pick you up from the shuttle collection area next to the Control Tower. International Terminal After entering the International arrivals area, turn right and make your way to Door 8. After exiting via door 8, look for the "Taxi, Rideshare & Shuttles" sign. Follow the covered walkway past Novotel until you see the signs for "Off-Site Shuttle Transfers". Follow the walkway, and once you reach the Shuttle Collection area, please wait at Lane 5 for the marked "Park N' Fly" shuttle. Please click pre check-in URL and finisha online -checking process.In order to simplify the procedures of picking up your car at the store https://rentalcars247.co.nz/checkin
Telephone
+6498693318 / +6437774002
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Upon arrival check in at the Europcar/Routes counter. If assistance is required please reach us at 6409275006
Telephone
+6432165662
8.5/10 Very good
300+ ratings, 2 reviews
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Closed
Pickup
At the international terminal rental car services are located next to the arrivals area on the ground floor. Domestic travellers can find rental car operators on the ground-floor of the multi-level car park building, directly opposite the domestic terminal forecourt.
Telephone
+64092750066
8.5/10 Very good
200+ ratings, 1 reviews
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Closed
Pickup
Domestic Airport: The counter is a short walk opposite the Domestic Airport. Please head to door 6 and walk straight ahead towards the rental pick up area. International Airport: The counter is located within the International Airport next to the arrivals area near door number 8.
Telephone
+6492568692
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Upon arrival at Auckland Airport, please call our local office on +64 800 736825 to arrange your pickup. We do not have an office in the terminal, so we will use a Shuttle Bus to take you to our office at 5 Airpark Drive, MÄngere. Shuttle hours are daily from 9:00 a.m. to 4:00 p.m. Self pick up available 24 hours with mandatory pre check in: https://www.scotties.co.nz/flexways Call (+54)91152599877 for itinerary changes, cancellations or help. Thank you!
Telephone
(+1) 3218215141
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
"International Terminal Arrivals: Green Motion Auckland Airport is located just a short distance from the airport terminal. Once you have collected your bags and have cleared customs, please call +64 800 468 468 (the nearest phone is located behind the help desk directly in front of the customs exit) to inform us that you are waiting at the International Terminal and are ready for collection. Proceed to EXIT DOOR 8, walk across the pedestrian crossing and follow the sign ?ALL CAR PARKS?. Once at covered walkway GO LEFT, and at the end, follow the sign ?ALL SHUTTLES?. A Green Motion branded shuttle will collect you from here. Domestic Terminal Arrivals: Green Motion Auckland Airport is located just a short distance from the airport terminal. Once you have collected your bags and are ready for collection, please call +64 800 468 468 to let us know that you are waiting at the Domestic Terminal and are ready for collection. Proceed outside DOORS 7 & 8 (Jetstar departure end), walk across to the far side of the forecourt toward the flight-control tower. A Green Motion branded shuttle will collect you from here."
Telephone
+64800468468
8.5/10 Very good
300+ ratings, 2 reviews
View details
Closed
Telephone
+64092750066
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Call 0800525663 for the shuttle to pick you up from the airport to collect the vehicle from the yard.
Telephone
+64800525663
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Tokyo RD Rentals Airport Pickup Service We will meet you near the airport arrivals gate and hand over the car in the airport parking lot, so you won't have to wait. Please inform us of your flight number, arrival time, and specific meeting location in advance. Contact us before your trip using the following methods: Email: info@tokyord.co.nz Line: https://lin.ee/Yrld08y WhatsApp: https://wa.me/message/PVAV2Z56IMFWI1 Phone: +64 21 091 40101 WeChat：TokyoRdRentals03 Note: If you don't contact us to confirm in advance, your reservation might be canceled.
Telephone
+64 2109140101
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Auckland Airport International Terminal Arrivals: 1. Once you clear customs and exit into the arrivals area. 2. Make your way-out to Door 8, cross the pedestrian crossing and follow the ‘Car Rentals’ sign to the Enterprise Rent-a-Car, Alamo, and National Car rental office in the AKL Airport Transport Hub. Domestic Terminal Arrivals: 1. After retrieving your luggage, exit through Door Number 4, located adjacent to the food court. 2. Cross the domestic terminal forecourt to reach the multi-level carpark building directly opposite. 3. Once inside the carpark, descend to the ground floor. 4. Look for Enterprise, Alamo, and National Car Rental office, which you'll find situated on the far left side of the building. If at any point you have trouble locating us, please don't hesitate to call +64 9 870 3330 for assistance.
Telephone
+6498703330
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Auckland Airport International Terminal Arrivals: 1. Once you clear customs and exit into the arrivals area. 2. Make your way-out to Door 8, cross the pedestrian crossing and follow the ‘Car Rentals’ sign to the Enterprise Rent-a-Car, Alamo, and National Car rental office in the AKL Airport Transport Hub. Domestic Terminal Arrivals: 1. After retrieving your luggage, exit through Door Number 4, located adjacent to the food court. 2. Cross the domestic terminal forecourt to reach the multi-level carpark building directly opposite. 3. Once inside the carpark, descend to the ground floor. 4. Look for Enterprise, Alamo, and National Car Rental office, which you'll find situated on the far left side of the building. If at any point you have trouble locating us, please don't hesitate to call +64 9 870 3330 for assistance.
Telephone
+6498703330
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Upon your arrival, please contact us by phone. We will pick you up at the airport.
Telephone
+6421508358 / +6421655086
8.5/10 Very good
1000+ ratings, 7 reviews
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Closed
Pickup
You must provide a flight number when picking up a car from Auckland Airport. If a valid flight number is not present, the vehicle will be ready at the DOMESTIC TERMINAL. Please confirm the return location when picking up the car.
Telephone
+64800243789 / +6492568692
8.4/10 Very good
2000+ ratings, 4 reviews
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Closed
Pickup
Daytime Pick-up（09:30AM-17:59PM） Upon arrival at Auckland International Airport, please phone 021 198 8565 / 0800 800 338 to let us know that you're ready to be picked up.
Telephone
+6495800588 / +64276884888
8.2/10 Very good
800+ ratings, 5 reviews
View details
Closed
Pickup
Pickup Instructions 1. Two Days Before Pickup Please add our customer service on WeChat (ID: greatrentals01) at least two days in advance. Confirm your flight number, arrival time, and pickup location. 2. International Terminal Pickup Area Exit through Door 5 and cross the road. You’ll see a covered walkway. Follow this walkway for about 5 minutes to reach the designated airport pickup area. Contact our staff and wait for your pickup. Note: If you need to pick up or return the car outside of business hours, contact us before 4:00 p.m. local time to arrange this service, which costs NZD 50. Alternatively, you may pick up the car the next business day. 3. Domestic Terminal Pickup Area The domestic pickup area is by Door 7, near the Jetstar Building. Please wait there for our shuttle service.
Telephone
+6495800588 / +64276884888
8.2/10 Very good
200+ ratings, 1 reviews
View details
Closed
Pickup
After retrieving your luggage, kindly contact our office at toll-free 0800 842424 or +64 9 930 8271 for complimentary shuttle service. Proceed to Exit 8, pass through the pedestrian crossing, and follow the signs labeled "Car Rentals" and "Taxi, Rideshare & Shuttles" for approximately 5-7 minutes until you reach Waiting Lane 5. Our shuttles, identifiable by our company name, operate on a 15-20 minute frequency. Please signal to the driver. Board the shuttle to our rental office and collect your rental car. Operating hours (Mon - Sun, 8am-4:59pm): Reach out to us at 0800 842424 or +64 9 930 8271. After-hours (Mon - Sun, 5:00pm-7:59am): Contact Aeropark at 0800 237 672 or +64274144712. An after-hours service fee of NZD$45 will be charged. Schedule after-hours pickups at least 24 hours in advance to secure availability. Alternatively, you may opt to collect your rental car from our office the following day during regular business hours.
Telephone
+6499308271 / +64211242546
8.2/10 Very good
400+ ratings, 2 reviews
View details
Closed
Pickup
Auckland Airport International Terminal Arrivals: 1. Once you clear customs and exit into the arrivals area. 2. Make your way-out to Door 8, cross the pedestrian crossing and follow the ‘Car Rentals’ sign to the Enterprise Rent-a-Car, Alamo, and National Car rental office in the AKL Airport Transport Hub. Domestic Terminal Arrivals: 1. After retrieving your luggage, exit through Door Number 4, located adjacent to the food court. 2. Cross the domestic terminal forecourt to reach the multi-level carpark building directly opposite. 3. Once inside the carpark, descend to the ground floor. 4. Look for Enterprise, Alamo, and National Car Rental office, which you'll find situated on the far left side of the building. If at any point you have trouble locating us, please don't hesitate to call +64 9 870 3330 for assistance.
Telephone
+6498703330
8.1/10 Very good
2000+ ratings, 12 reviews
View details
Closed
Pickup
Exit the arrivals area via Door 8 and cross the pedestrian crossing. Follow the 'Car Rentals' signs which will take you to the Europcar office located on the Ground Floor of the Auckland Airport Transport Hub.
Telephone
+6492750066
8.1/10 Very good
500+ ratings, 3 reviews
View details
Closed
Pickup
To arrange your shuttle, call GO Rentals at 0064 9 257 5142 or use the GO Rentals App: https://www.gorentals.co.nz/app. International Airport Pick-up: Location: Outside door 8, at the end of the undercover walkway, across the crossings. Follow "Car Rentals/All Shuttles" signage for guidance. Domestic Airport Pick-up: Location: Outside door 9, in the waiting area under the control tower, across the crossings. For a swift vehicle collection, consider web check-in at https://www.gorentals.co.nz/online-check-in/ or use the GO Rentals App: https://www.gorentals.co.nz/app.
Telephone
+6499741598
8.1/10 Very good
500+ ratings, 3 reviews
View details
Closed
Pickup
Please call GO Rentals on 0064 9 257 5142 to arrange your shuttle. If you have downloaded the GO Rentals App https://www.gorentals.co.nz/app you can also request and track your shuttle using this. Auckland Domestic Airport Reach Instructions： Make your way to door number 9 which is located past the JETSTAR check-in desks. Walk across the pedestrian crossing and wait for the pink and white GO shuttle to collect you. Auckland International Airport Reach Instructions： Make your way to door 5, cross the pedestrian crossing, and down towards the end of the undercover walkway to get to the Rental Car Shuttle Zone. The pink and white shuttle will be along to collect you after you place your call. If you would like to fast-track your vehicle collection, please complete the web check-in https://www.gorentals.co.nz/online-check-in/ or download the GO Rentals App and complete the check-in there https://www.gorentals.co.nz/app
Telephone
+6499741598 / +640508246884
7.9/10 Good
2000+ ratings, 13 reviews
View details
Closed
Pickup
Auckland Airport Pick-Up Procedures (6:00 am to 8:00 pm) Simply call us when you are ready for pick up on 0800 00 11 10 (you can call us from a pay phone if needed. Ask the airport staff for the nearest pay phone) and proceed to the nearest collection area for pickup. Domestic arrivals – Our pickup location is beneath the Control Tower which is located close to the Jetstar exits by Door 7 (see map) International arrivals – Pick-ups are located at the “off-site shuttle transfers” area, a short, undercover walk from the terminal. Exit door 8 and follow the signs for Off-site Shuttle Transfers (see map) If there is no Hire Vehicle Transfer Shuttle vehicle waiting in the bay, please call the above phone number so we can be sure to arrange transport for you as soon as possible.
Telephone
+64800566701 / +6493201708
7.8/10 Good
2000+ ratings, 11 reviews
View details
Closed
Pickup
Auckland Airport which is approximately a 5-minute drive from the terminal and will be serviced by a complimentary shuttle bus. The operating hours of the location and complimentary shuttle bus are below. 7:30am - 6:00pm Monday to Friday 8:00am - 5:00pm Weekends & Public Holidays Phone number of Shuttle bus：+64 93938456
Telephone
+64 (0) 9 2750066 / +64 93938 456
6.6/10 Average
2000+ ratings, 12 reviews
View details
Closed
Pickup
"For International arrivals, Exit the main terminal and walk to the 'Off-Site Shuttle Transfer', where the shuttle marked 'AutoUnion' will collect you. The walk is approximately 5-10 minutes. Please call 0064 99490944 to arrange pickup. If you can't use your phone, please use the free telephone number at the airport help desk. For Domestic arrivals: The shuttle area is just outside door 8 of Jet Star Terminal. You may also come directly to our office to pick up the car. Online check-in is mandatory for after-hours pickups. Please email us 24 hours before pick up on 'accounts@autounion.co.nz' to do the online check-in if you are arriving between 19.01-06.59 Autounion office: 104 Montgomerie Road, Māngere, Auckland 2022"
Telephone
+6499490944 / +64210714671
6.5/10 Average
2000+ ratings, 9 reviews
View details
Closed
Pickup
1. Arrival into Auckland Airport, after collected your luggage please call our free phone number +64-9-275 4085, or 0800 1795 1795, Mobile: 0277 22 0029 to notify us that you are ready. 2. (Domestic Terminal) Exit Door 9 or 10 of the Jetstar Terminal, Cross over all the lanes and wait where all the Super Shuttles are parked, wait at the last bay beneath the Control Tower and FLYAWAY Shuttle bus will come to pick you up in about 10 mins. 3. (International Terminal) Exit door 4 or Door 5 and follow the “Offsite Shuttle Transfers” sign to the Transport pick up zone. The pickup zone is located at an opening area. The walk is 5 to 10 minutes. Wait there for the FLYAWAY shuttle bus. 4. You can also come directly to our yard to pick up the car. Address: 3 Verissimo Drive, Mangere Please note that the last FLYAWAY shuttle bus departs at 16:30.
Telephone
+6480017951795 / +6492754085
TOP RENTAL
9.7/10
Bargain Rental Cars
7.7/10
Budget
8.3/10
Discount Car Rentals
7.7/10
Yes Rentals
8.5/10
Europcar
8.5/10
Thrifty
8.1/10
Keddy by Europcar
9.3/10
GO Rentals
8.8/10
Apex
8.1/10
YESAWAY
8.2/10
Ezi
8.6/10
AVIS
8.5/10
Autounion
7.0/10
Hertz
8.5/10
A Rentals
9.0/10
ACE Rental Cars
8.5/10
RentalCars247
9.3/10
Dollar
8.3/10
MODE
7.2/10
Great Rentals
8.3/10
Drive NZ
6.8/10
EZU
8.3/10
SNAP
8.4/10
Enterprise
10.0/10
Alamo
8.1/10
Elite Trip
8.6/10
Shouqizuche
6.9/10
NZ Zuche
9.0/10
SCOTTIES
6.3/10
Cheapa Campa
9.0/10
Jucy
7.9/10
Lovetrip
8.7/10
Firefly
8.6/10
GOLDCAR
6.3/10
AERODRIVE
8.7/10
Mint Rentals
8.1/10
Ingham
5.5/10
LETZ
10.0/10
HITCH Car Rentals
8.0/10
RIGHT CARS
6.6/10
NU Car
6.3/10
apollo_motorhome
6.6/10
ABELL
8.2/10
East Coast
7.4/10
Pure Discovery
8.9/10
NZI
6.6/10
APOLLO
7.8/10
ETRIP
8.9/10
britz_motorhome
8.0/10
Reviewed: March 1, 2025
Car meet our expectations and Top Rental Consultant was friendly, helpful and professional . Would recommend TOP RENTAL
Reviewed: November 26, 2024
Tony could not have been more helpful and accommodating. Dealing with him was a great start to my trip. This style of service is so welcome after a long flight and in a new country.
Reviewed: November 6, 2024
Topnotch easy communication. Very helpful and friendly staff.
Reviewed: April 19, 2024
Communication was smooth, the attitude was great, and they were very responsible.
Reviewed: March 1, 2025
Vehicle was adequate for what we needed. Drove very well. Counter staff were excellent, friendly.
Reviewed: January 29, 2025
The staff members were polite and made the all the processes easy and stress free
Reviewed: December 23, 2024
We would have appreciated some compensation for the phones being out of service because we were almost 1.5 hours delayed to start our reservation
Reviewed: November 29, 2024
The minivan was terrible in condition. We booked the pickup time in such a way that it gave us enough time to leave the airport and go to the rental car place and that pickup time happened to be "after hours" of Bargain Rental Cars and it was a different pickup location. But it so happened that our flight reached Auckland ahead of time. When we called the pickup location for the after hours office, they said to call BRC directly since it was technically not "after hours". When we called BRC, they asked us to call the "after hours location" since we had to pick up the car there only. There was some confusion which was frustrating for us and finally BRC agreed to come and pick us up from the Airport.
Reviewed: February 28, 2025
Mystery car was a 2024 Toyota Yaris hybrid Excellent
Reviewed: February 24, 2025
Make sure you take plenty of pictures even if the damage seems very superficial . Pay by particular attention to any small chips on windscreen
Reviewed: July 28, 2024
The car I received was very new and in excellent condition.
Reviewed: February 21, 2025
Easy rental experience. Getting the shuttle was tricky but this was more lack of signage at the airport.
Reviewed: February 20, 2025
The counter staff were great. The car was old, stinky, and had some mechanical issues.
Reviewed: November 10, 2024
Van was disgusting and they just ignored us when mentioned. Dont use them.
Reviewed: October 31, 2024
Next time in NZ I will definitely use DCR again. Cost & quality beats any if not all known car rental companies…
Reviewed: February 20, 2025
Decent people, but I guess you get what you pay for. Quite old car. 165K on the clock. Was actually younger than the first one they offered us. 3 different brands of tyres on, all quite worn. No car guide or manual.
Reviewed: January 8, 2025
It was OK. Car was slightly smaller than what I expected. Off airport wasn’t actually that convenient really.
Reviewed: October 31, 2024
Fantastic hire company have hired many but this is the best for value and choice of vehicles too very happy
Reviewed: February 20, 2025
The Europcar Interational terminal was understaffed causing a queue of customers who had to wait for a hour. We were sent to the Domestic terminal Europcar branch because QEEQ had booked the wrong terminal. The domestic terminal staff were very helpful, even staying after closing time to ensure we were served. They kindly gave us an upgrade because of all the trouble we had gone through being at the wrong terminal
Reviewed: February 18, 2025
The queue at Europcar was very long. In fact, it was the only hire car company with a queue. There was only one person working the counter so, it took almost an hour and we were third in the queue. The staff were friendly but, there was no urgency at all. To be fair to the staff, upon return, I left my mobile in the car. When I went back to retrieve it, they had it at the front desk. This was a big positive. In addition, I believe this is the first time I received the exact car that I was told I would get. This is also positive.
Reviewed: January 27, 2025
NEVER AGAIN EUROPCAR! They are saying we returned the car damaged. But we didn't. Anyway, they charged us more than 2000NZD 3 weeks later!!!! Calling them didn't get me anywhere as they only had the information "it's damaged". Sorry. The department responsible for this is not available. Get Europcar out of your system!
Reviewed: January 25, 2025
Good experience with Europcar. Quick and friendly service both at pickup and drop off.
Reviewed: October 28, 2024
We were upgraded and it was a hybrid so great on gas.
Reviewed: February 16, 2025
Great vehicle. Very spacious and clean car. Definitely recommend for a big family like ours.
Reviewed: January 24, 2025
I was told at the counter that I was upgraded due no rav4 yet felt like I was downloading and paying too much for the Subaru outback
Reviewed: September 4, 2018
Like: Upgraded to Ford Forerunner
Excellent GPS
Dislike: Boot operation a bit cumbersome. Need to manually lock. Big boot with no cargo net. So luggage got slides around a fair bit.
Reviewed: April 12, 2024
Charged extra pick-up fees without permission or notification
Reviewed: March 8, 2024
Credit Card blocked up with excessive insurance excess hold. Told it will take unto ten day for the block to be removed
Reviewed: March 5, 2024
Very easy to deal with, everything went smoothly apart from directions to pick up point, should say once out of the airport go straight across the road and through undercover walkway, not just follow undercover walkway as this goes to the right as well.
Reviewed: February 16, 2024
Foreign company, though I couldn't understand everything.
Reviewed: February 16, 2025
Waited a bit for them to sort out my originally requested vehicle however the one they gave me was just as good if not better.
Reviewed: May 24, 2024
I am very satisfied with this car rental experience.
Reviewed: May 1, 2024
Very satisfied. Didn't know there was a free shuttle to pick up the car. Reasonable price and good vehicle condition.
Reviewed: March 30, 2024
清掃が間に合わず、ピックアップに20分ぐらい待ったが、スタッフの女性の対応はとても丁寧だったので、気持ちよくレンタルすることができた。
Reviewed: March 25, 2024
Drop off time was not made very clear by the staff in Auckland. We were told to drop off in Wellington by 4pm and therefore not realizing the vehicle had to be dropped off by 12 noon as per the booking paperwork.
Reviewed: January 26, 2025
Car underwhelmed and was very old, not that great to drive. Service was pretty good from the team other than the fact we weren't able to get a different car.
Reviewed: July 24, 2024
Very satisfied. I bought full insurance, and there was hardly any inspection during the return.
Reviewed: February 14, 2025
Everything was easy and staff were very efficient
Reviewed: July 15, 2024
The staff at Ezi Car Rental were very friendly and the procedures were simple. We purchased the super comprehensive insurance from the QEEQ platform, and the rental company didn't try to sell us their own insurance. The vehicle was very new, even equipped with a heads-up display and adaptive cruise control. Adaptive cruise control is an amazing feature in New Zealand, almost equivalent to autopilot.
Reviewed: June 21, 2024
Quite a good company, easy to communicate with, good service.
Reviewed: May 22, 2024
The customer service of the rental car company could not provide the correct drop-off location as per my request. They just kept repeating the complicated drop-off instructions! The overall service level of the staff needs improvement!
Reviewed: May 11, 2024
Initially, we were given an MG, but the trunk was too small to fit four suitcases. After discussing with the company, they offered us a new hybrid Toyota RAV4 since there were no X-Trail cars available. It had only 13,000 kilometers on it and was in excellent condition, very fuel-efficient with an overall consumption of about 5.8 liters per 100 kilometers. The return process was very simple, just handed over the keys after parking, and they didn't even inspect the car. However, they sent me a final invoice and I had to pay a little extra, which was the first time I encountered this. Since the amount was small and they didn't charge for the additional driver, I didn't pursue it further.
Reviewed: May 11, 2024
Initially, we were given an MG, but its trunk was too small to fit 4 suitcases. After negotiating, since there was no X-Trail available, we received a new Toyota RAV4, which was a hybrid. The car had a mileage of 13,000 km, was in great condition, and was fuel-efficient, consuming about 5.8 liters per 100 km. The return process was very simple; we just handed over the keys, and they didn’t even check the car’s condition. However, they sent me a final invoice and charged a small additional fee, which was the first time this had happened. Since the amount was small and there was no extra charge for an additional driver, I didn’t pursue it further.
Reviewed: January 28, 2025
Cars are old and worn out...mine was a hybrid with 200,000 km on it...no wonder the battery was useless
Reviewed: January 27, 2025
The car was fine , not pristine but I was happy with that Thehand over was very rushed as staff wanted to leave for night . A few things were slightly tricky , no manual provided couldn't get bonnet to open to refil washer fluid Had trouble finding fuel cap cover lever first time Was a bit concerned as a solo female dropped her car off just before closing and a large family with young kids also and were told no shuttle available and they were closed. Foreign travellers and left high and dry with no ability or numbers to call for taxi etc and staff not interested to help. I also had trouble with pick up from airport as my flight in was a little late but luckily they did or I would have been scuppered. Im senior and NOT a techy person and had only data on my phone !!!. The shuttle driver was very helpful for me nut not for the other customers. I felt really sorry for them as the actual place is quite far from airport , on an Industrial estate and relatively isolated from public routes etc
Reviewed: January 24, 2025
The booking was convoluted, and set up in such as way to provide conflicting information. I had to spend an extra $100 on the car hire that I shouldn’t have if the advertised policy was followed.
Reviewed: December 22, 2024
The staff were all great and moved as quickly as they could. When I missed the cut off for the pick up shuttle I went directly to Autounion the next morning as soon as they opened. It was busy with people picking up and dropping off but the process of getting the car was smooth. There was an issue with the check engine light coming on but it's a known issue so they told me not to worry about it. Overall it was a smooth process and I would rent with them again.
Reviewed: December 11, 2024
Awesome staff and procedures. Just the car performance wasn't great
Reviewed: January 22, 2025
This is a beautiful vehicle, so modern yet with plenty of space for families. absolutely loved it!
Reviewed: August 23, 2023
I specifically booked a Hertz Highlander, but only a Sorento was available at pickup. The price for a Sorento is half at other shops. The car had a bad odor throughout! Pickup was at 7 PM and drop-off at 8 PM. I confirmed that a one-hour delay was permissible, but was charged for at least half a day.
Reviewed: August 2, 2023
The experience with Hertz was terrible. Do not choose this company. The system is chaotic, and every employee seems clueless about their job. They overcharge without reason, the refund process takes forever, there's no way to file complaints, and nobody takes responsibility. The handover process is extremely disorganized. The car itself had some minor issues. Additionally, they didn't mention any problems when the car was returned, but few days later they claimed there were scratches for which I couldn’t prove the responsibility, and they charged my credit card without my consent. Their actions are extremely unacceptable. Complaining to the rental platform didn’t help at all, still no resolution. Very poor service.
Reviewed: January 16, 2025
Rental was quick and simple. Only issue was car was not what i booked snd was a slightly smaller car. With 2 people that was not an issue but the only car they had for me was a car - a Prius, i hate. A car that is mostly used by taxi’s and caused me a lot of jokes. Not good.
Reviewed: November 1, 2024
The car was better than I expected. It was hybrid so I saved money in gasoline
Reviewed: September 24, 2024
Excellent as always. I will use this company again next time.
Reviewed: July 8, 2024
The car is old, a 2017 model, and there are many requirements when returning the car. The contract includes various fees, and the owner, who is Chinese, specifically targets Chinese customers. You need to provide the final gas receipt for return (strictly from within 5 kilometers of the airport, which is very expensive). I mentioned in advance that I would arrive around 5:30, but I was still told that even being one minute late would result in a $65 charge for airport drop-off. They didn’t inform me how much the highway tolls would be, and five days later, they charged me an additional $25 service fee. It's full of traps.
Reviewed: December 20, 2024
We had a excellent all round experience with Ace car rental Auckland Airport.
Reviewed: November 14, 2024
The vehicle exceded my expectation and was in very good condition and very clean. Pick up and drop off processes were very simple and fast. The staffs were also very helpfull.
Reviewed: July 21, 2024
Average. Cannot be reached with a domestic phone card, only a New Zealand phone can connect. It's inconvenient.
Reviewed: July 7, 2024
Very satisfied. Easy pick-up and drop-off process without any unnecessary sales pitches. This was my first time renting a car abroad.
Reviewed: December 28, 2024
Very smooth experience picking up and dropping off the car
Reviewed: November 14, 2024
They were very cheerful and helpful. I felt they genuinely cared for me as a client.
Reviewed: December 25, 2024
What amazing staff and service. Highly recommend
Reviewed: October 16, 2024
Car was good and pick up and drop off were easy. No issues at all. No hard sell for extras, insurance etc. It was quick and painless.
Reviewed: July 29, 2024
Our flight was originally scheduled to arrive at 7 PM, but it was delayed by over an hour. By the time we got our luggage, it was nearly 7:30 PM. The car rental location was right outside the airport exit, sharing a counter with Hertz. The staff was very meticulous and enthusiastic. We had to take two highways and needed to prepay with the rental company. After completing the paperwork at the counter, we followed the signs and walked a few minutes to the parking lot to pick up the car. We got a small SUV, which locals drive frequently. The car was relatively new, with just over 30,000 kilometers on it, and it was very clean inside. Dollar offers great rental rates, and we will choose them again next time we visit New Zealand.
Reviewed: March 6, 2024
Nice clean and comfortable car. Pleasant, competent staff. Great location. Just wish it had been available for the duration of my trip instead of a week.
Reviewed: December 8, 2024
Usual good experience at Mode Rentals. Reliable vehicles and helpful staff.
Reviewed: November 4, 2024
Very disappointed about all the hidden costs. Extra costs to reduce the amount held as bond on your credit card. Extra costs to sort tolls. Extra costs for after hours drop off. Will never use this discounted car hire again because of this. Will go with a reputable company based at the airport that has an all inclusive price.
Reviewed: August 22, 2024
Car was exactly what we needed at a great price. Customer service was excellent. Would definitely use again and recommend them to anyone.
Reviewed: May 6, 2024
The car had damage when we picked it up, and they tried to say we caused it when we returned it. Luckily, we had photos as proof.
Reviewed: November 25, 2024
Very bad customer service. Rudeness and don’t care for customers. Two guys didn’t know English and one guy knew English but was so rude and lazy also don’t know what he is doing. Behaving like small kids.
Reviewed: April 27, 2021
Great value and friendly and helpful staff. Deliver vehicle directly to the airport but need to complete all of the paperwork online before arrival.
Reviewed: December 6, 2020
We randomly received ford focus. We expected too much but got disappointed. There was a prompting reminder that the car needed a maintenance. We felt it because even we were just 2 riding the car, it was difficult to drive. It felt like we have heavy luggages inside. The aircon is not working working not unless you turn the fan to level 4. This must have not been the case if they were maintaining their cars properly.
Reviewed: January 9, 2020
Many rubbish were hidden in the front door where storage the bottles. Fuel was shows full on pick up but drop too fast! When I refill to full, is last much longer. So i pretty sure the previous didn't fill the car to full!
Reviewed: July 14, 2024
I had to extend my car hire due to a sudden family bereavement. They were super helpful even before they knew the circumstances.
Reviewed: July 12, 2024
Be mindful of the cancellation time, as missing it means the rental company won't issue a refund, resulting in no refund for the entire 3-day rental.
Reviewed: February 29, 2024
On the day of arrival, we couldn't get ferry tickets. They helped us modify the rental service, so we rented the same model from SNAP on both North and South Islands, as we were already familiar with it.
Reviewed: February 28, 2024
They are okay. A bit passive aggressive. Insurance issue wasnt entirely their fault but this should be clearly communicated to the customer. Got told there was a disclaimer in their PDS. Ask them to show me and took them 15 minutes to find. So if it takes them that long to locate the fine print. Image how long for your average customer?
Reviewed: February 21, 2024
The pickup point is 5 minutes away from the airport. We had to call three times and wait for 45 minutes before getting picked up! Meanwhile, other rental companies' cars came and went three or four times! The vehicle was very old, with over 130,000 kilometers on it. They also did not provide a phone mount.
Reviewed: March 15, 2024
Excellent! They upgraded the vehicle for free, and the car was very new with just over ten thousand kilometers.
Reviewed: February 27, 2024
Had to wait over an hour before a vehicle was available, but when one was Available, it was a nice upgrade. The return was a nightmare, with no place to refuel nearby, and access at the Auckland International terminal very digfficult to find and very poorly signposted.
Reviewed: January 13, 2024
The car exceeded my expectations. Very very good. The Alamo pickup counter guy was also pretty damn helpful. The only Major Issue I had was a lack of proper Exact directions on WhatsApp or Google Maps for the Pickup and Drop off location of the car parking spot (exact), as it was very difficult to carry our luggage here and there whilst picking up because we could not easily find the car due to some confusion. But great service in every other aspect. Wonderful. Keep it up! :-)
Reviewed: January 12, 2024
Great service without any additional sales pitches. The car was in very good condition with over 10,000 kilometers on it.
Reviewed: January 17, 2020
The company is a fraud!!! No one answered my calls and they did not provide the car even if I paid it in full in advance! They have no counter and no one answers at any of the phone numbers!
Reviewed: February 26, 2024
Highly recommend Europcar at Auckland Airport. They provided two very new cars, one had over 1000 kilometers and the other over 5000 kilometers. Both cars were in excellent condition.
Reviewed: November 21, 2023
This company is ridiculous. Due to weather issues, I couldn't return the car on the same island and was extorted for an extra four days’ fee without a refund. The rental company and their Chinese customer service were of no help.
Reviewed: February 18, 2024
The service was enthusiastic, they proactively asked about our arrival time and arrived at the airport early to pick us up. Very efficient and the paperwork was easy to handle.
Reviewed: November 29, 2023
Overall service was excellent, exceeded expectations, very satisfied with this car rental
Reviewed: September 21, 2023
It's a small company. Although the pickup and drop-off location was supposed to be Auckland Airport, you actually have to go to a store about 3 kilometers away to get the car. There is no counter at the airport, and you need to call the store yourself upon arrival, which is very troublesome if you don't speak English. They don't open before 9:00 AM, so if you arrive at the airport before then, you need to take a taxi yourself. We spent a total of $28 on taxi fares for a round trip. Once there, you have to get the car keys yourself, and there are no staff on site to guide you through the car inspection. We didn't even know what type of gasoline to use at first. The car was very old, made a lot of noise when driving, and had an unusually high fuel consumption. We used 23 liters of fuel for just 170 kilometers! When we got the car, it wasn't fully fueled; it was almost empty. Returning the car required it to be at the same fuel level, which we had to estimate ourselves. The deposit was a surprising $2000, and they didn't specify when it would be refunded. Overall, the experience was very bad.
Reviewed: August 18, 2023
The provided vehicle was somewhat old. It broke down on the road once, and they had to send a repair person, which delayed my trip. The window controls had issues, and the automatic doors would occasionally fail to close. Overall, the experience was mediocre. I recommend renting from larger companies when traveling, as an older car can significantly disrupt your plans.
Reviewed: January 14, 2020
The guys at Auckland could have been a bit more pleasant to deal with. Everything else was great.
Reviewed: November 21, 2019
This was an older car but suited our requirements exactly. It was cheap, clean and performed very well. The person at Scotties who we dealt with was very efficient, reasonable and pleasant. I will certainly be making use of their services when next I travel to NZ
Reviewed: December 8, 2022
The Jucy staff were friendly and helpful in organising to get the car after hours (due to delay at the airport). Pickup was really efficient. There were 2 downsides: (1) the car itself: it was a bit old and the air-conditioning didn't work. (2) the after hours drop off and keybox location wasn't clear.
Reviewed: January 7, 2018
Excellent staff, enthusiastic, polite, and attentive.
Reviewed: April 1, 2020
Excellent money saving deal. Got a fairly new vehicle. Was a very economical trip.
Reviewed: March 13, 2020
It was my first Global Roaming call to ring for their shuttle and slight language difficulty was overcome because the driver recognised us on his arrival at the airport
Reviewed: March 11, 2020
Collected from airport ok but I felt rushed during checkin procedure
Reviewed: March 8, 2020
Very professional; great pick up / drop off service; amazing price; saved over $1,000 on a 2 week rental
Reviewed: February 5, 2020
Their pickup counter staff are horrible! He requested 50 NZD bribe!
Reviewed: March 3, 2020
The address and phone no. shown on the map is wrong. We couldn’t contact the car rental company with phone then we walked there. However, the office has moved to another place which we couldn’t reached there easily. TERRIBLE. The staff there is good but only one staff is not enough to serve all the customers at the same time. So, we spent some time in picking up the car and even drop off. The car condition is good. Nice!
Reviewed: February 4, 2020
Aerodrive is a great company with a great staff!!
Reviewed: January 28, 2020
Good car although slightly less than what i expect. The reception was very helpful.
Reviewed: October 24, 2019
カウンターの方は親切で、つたない英語でも笑顔で対応してくれました。 レンタカーを返しに行った時に、入り口に停めたら、空港への送迎ドライバーに「ここに停めないで戻して」とまくしたてられたが、受付してくれた優しいスタッフは、ここでいいよと簡単に対応してくれました。
Reviewed: September 17, 2019
Car didnt appear to have been cleaned, it had been previously damaged and marked and these had not been repaired. The boot did not operate correctly. GPS was not current, returning the vehicle would have been extremely difficult without our own phone and google maps.
Reviewed: February 21, 2020
Despite booking and prepaying months before we were given a very old car (HDS 863) in poor condition, the only one available. With one bald tyre, worn windscreen wipers and a loose front spoiler we consider it to have been unroadworthy. The air conditioning didn't work properly either. At least it didn't break down. We complained to Mint Rentals who agreed to top up the fuel tank at no cost to us as we had problems with the nearest pump. We were told this car was the best we could expect at peak season for a budget price but the cheaper car we had just hired in South Island was so much better.
Reviewed: February 11, 2020
The car we had should not be in the SUV range as although it’s size for luggage and space was good, the power output was poor and the vehicle was an old second hand model.
Reviewed: December 7, 2019
The van was VERY old and absolutely Filthy! I've never rented a car that was so old and disgusting.
Reviewed: October 20, 2019
After hour shuttle drivers had no idea to pick us up. We called 4x and drivers even refused to take us! After 2 hours we finally found a after hour driver who would drive us!
Reviewed: September 10, 2019
Not the fanciest car but it got the job done. Super value.
Reviewed: December 31, 2019
There was a car to pick us up at the airport, and the rental process went smoothly.
Reviewed: January 30, 2020
the staff are very friendly, the car is in good condition, the location is easy to find. thank you
Reviewed: January 19, 2020
I understand that renters need to keep the seats clean, but requiring us to clean the floor mats before returning the car is unreasonable. It's like being asked to wash the dishes after eating at a restaurant. The car rental company should be responsible for cleaning their vehicles.
Reviewed: June 20, 2019
The staff were friendly and great. Excellent value for money.
Reviewed: May 17, 2019
The staff at Hitch were very efficient and helpful.For $24 per day the vehicles were brilliant.
Reviewed: May 3, 2019
The first car , that had an issue was changed immediately without any fuss. Late arrival was also easily accommodated.
Reviewed: January 3, 2020
!!!!!Poor service from hire car company. Car had old bottles and other customers paperwork (from May 2019) in it. Was supposed to be full to full but wasn't. Phone charger didn't work. Satnav was in Japanese (for japan) but couldn't be switched off so had a running Japanese dialogue. But worst was that the renter announced as we left that he would not be there on the day we drop it off, so we had to arrange our own taxi (at our expense) to the airport! It was not clear where to leave the key, I still haven't had confirmation that all was ok (despite leaving a note and emailing them) and not be able to confirm that our deposit would be refunded. We were supposed to be using the same company (spicy cars) when we come back to the north island but plan to cancel.... poor service.
Reviewed: July 23, 2019
A small car rental company, the receptionist was an Indian with a heavy accent, which made it hard to understand. This caused significant issues. Of course, part of it was my fault too. The issues were resolved quickly on-site, but post-trip handling was very slow. There was a discrepancy between the credit card bill and the actual amount charged (undercharged by a few dozen), leading to a long delay in my insurance claim.
Reviewed: December 26, 2019
The staffs there were great! But the condition of the vehicle wasn’t really that good. Cobwebs formed up and spotted all around the car. Had a problem with the driver‘a car door.
Reviewed: December 9, 2019
Car had 151,000 miles on it. Too many dents/scratches/scrapes/stain to document. Radio didn't work well, needed new windshield wiper blades, it smelled very musty/damp. It didn't break down during our three week rental so that is good.
Reviewed: December 12, 2019
A tall lady at the rental company insisted that I pay for insurance, otherwise she would not hand over the car. I refused to buy it, explaining that I had rented a car for 15 days on the South Island without purchasing their proposed insurance. She brought another lady to persuade me, but I continued to emphasize that the contract allowed a pre-authorization of 5000 NZD on my credit card for any accident costs. They still refused to hand over the car. We were stuck for 3 hours. Finally, I called the domestic customer service of the rental company, and they negotiated to follow the contract. Then they asked me to pay 25 NZD for a gas canister. I pointed out that during my 15-day rental in Christchurch, this fee was not charged. Why is this fee not included in Auckland when it's the same rental company? They eventually removed the gas canister and gave me the car key. Their attitude was very poor. I want to know if the motorhome rental includes the gas canister or not and request a refund of 25 NZD. A special mention to the young man who attended to us during the car return process; he was enthusiastic, professional, and patient. If I had met him during the pickup, things wouldn't have been so troublesome.
Reviewed: September 23, 2019
The car was not roadworthy. It had 140,000 km on the clock - and was a piece of junk. I thought that I was hiring a new or near-to-new car but instead got something that was close to a coffin on wheels.
Reviewed: June 1, 2019
They use new 2018 mx5 pictures on website but hire 2008 mx5 to me emmm
Reviewed: March 17, 2018
Although they didn't receive the order from QEEQ, their attitude was excellent. When I couldn't find the pick-up location and called for help, the staff came out to find me. I must say, top-notch service.
Reviewed: October 13, 2015
The company is managed entirely by an elderly lady. Overall, it's quite good.
Reviewed: October 13, 2015
The actual car rental provider was not Abell, not sure why.
Reviewed: April 13, 2019
The car was old and the return inspection was thorough. We were in a hurry to catch an early flight, and they mentioned a small chip on the windshield. We couldn't have done such a detailed inspection when we picked up the car. Later, they checked their records and found it was from before, which made us very pressed for time.
Reviewed: August 16, 2018
Like: Friendly staff, quality customer & professional service, free transport available pick up & drop off customers helpful staff, great vehicle at affordable prices. Thank you to the team & look forward to using Easy car rentals in the future. Kind Regards,
Reviewed: July 16, 2018
Like: Could you please email to this address the invoice / receipt for the insurance cover we bought because we have unfortunately misplaced it and require it for our Business Trip expenses . - thank you
Dislike: well be back to live in our property near the beach
Reviewed: February 27, 2019
Small car but just great for this trip. Low fuel consumption.
Reviewed: May 25, 2018
They claimed to upgrade me to a business car, but it turned out to be an old Japanese model without an electronic lock.
Reviewed: February 16, 2018
On the day of returning the car, we were in a rush to catch a flight. The owner said we had to return the car to another location and cover a $40 NZD fee. There was heavy traffic, and we arrived at their office at 8:45. The owner wasn't back yet and said they opened at 9. I was a bit frustrated, but eventually, the owner went out of his way to find a nearby repair shop's Indian worker who drove us to the airport. We managed to check in on time, and we were grateful for that.
Reviewed: January 8, 2018
Like: We rented the car for three weeks for about 450 euro and felt it was very good value. The car was very new with low mileage.
Dislike: We mixed up the company name with a similarly named company ezirentcarsand went there by mistake hence the delay in picking up.
Reviewed: January 1, 2018
Like: It all went really thanks
Dislike: Not easy to find what happens after you arrive at the airport and have to arrange pick up
Reviewed: November 11, 2018
The location is incorrect, almost missed the flight. There were visible cracks on the windshield while driving on the highway.
Reviewed: August 29, 2018
Using Apollo's pricing to enjoy Hertz's cars and services provides good value for money.
Reviewed: October 23, 2017
This company operates with Hertz at Auckland Airport, but the signage is unclear.
Reviewed: June 25, 2017
Picked up the car at the airport, the booking showed Apollo company, but there was no such company at the airport. Searched for a long time and couldn't find it. Later discovered through online research that this company is the same as another company, so we managed to locate it.
Reviewed: April 18, 2017
This car rental company seems inflexible and rigid. They forced us not to use the translated documents from the rental platform, so we couldn't complete the rental.
Reviewed: December 10, 2017
Both picking up and returning the car were very convenient. Communication was timely. One month after returning the car, there were some follow-up issues, and the car rental company helped to handle them. It’s still being processed... I am speechless about the reporting behavior in New Zealand.
It takes up 50% of all car rentals. Top selected car types are: Small, SUV, and Large.
* Based on all bookings from Auckland International Airport (AKL) for the last 30 days.
Lowest rental rates at the Auckland International Airport (AKL) is USD 36.33 on average, and can go up to USD 81.28 at the busiest . Use this conclusion to schedule your trip to your best interest.
In contrast, Tuesday is the least busy day.
More bookings mean more time spent on queueing up at the counter. Prepare yourself if it is going to take you a long time to pick up from the Auckland International Airport (AKL).
* Based on the scheduled pickup time of all bookings from Auckland International Airport (AKL).
Most customers book a rental car from Auckland International Airport(AKL) for 4 days, showing a medium length of rental period is more favored.
One-way car rentals take up nearly 20% of the total bookings at Auckland International Airport (AKL).Out of it, besides Wellington, other top destinations : Queenstown, Christchurch.
On average, Basic Protection costs USD 51.76 per day for Small, USD 75.68 for SUV and USD 80.17 for Large.
Do You Know?
No.1 Source Country
Customers from Netherlands choose Auckland International Airport(AKL) the most as the start point of both their business and leisure journeys.
Bigger is Better
Renters from Australia prefer more spacious car models like Kia Carnival,Toyota Estima and Toyota Hiace.
Quite a Planner
Thailand renters like to plan much more ahead, they usually make the online booking 114 days before pickup from the Auckland International Airport (AKL).
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