TORONTO PEARSON AIRPORT CAR RENTAL REVIEWS

It's okay.

Satisfied

Satisfied

Very satisfied

Excellent service

Excellent

Very satisfied

The staff were very friendly during both pick-up and drop-off. Initially, I planned to return the car the night before my flight, but the front desk lady checked and found my flight was the next morning, so she kindly adjusted the return time to the next morning. She also guided me on how to drop off the key. Even though the fuel tank wasn't completely full when I returned the car, they didn't charge me extra. Very impressive.

Car upgraded. Nice and efficient staff. Wouldn't allow 2 hrs grace on return so I had to spend extra time at airport.

My new go to app for car rentals.satisfie

Really friendly staff at Alamo, they gave us a choice of vehicles in the category that we booked. I would use Alamo again because of this.

Very easy to reserve through Qeeq

I have been downgraded as no such car or similar car was available, just smaller, with no compensation.

It was okay, quite efficient.

Great service, will visit again next time!

Very good

Satisfactory

The car was not ready when I went to pick it up and I had to wait one hour . The car I booked was not available and they offered to move me into a larger SUV - which I declined as I felt the car was too big . Instead I rented a Nissan Versa which was a good fit for my needs .

Todo muy bien, solo el proceso para que me dieran el carro fue muuuy lento, había mucha fila y solo dos personas atendiendo. También me quedé un poco inconforme en cómo te explican lo del seguro, creo que me salió mas caro el seguro que el carro.

Sin comentarios

Very satisfied

Professional service, excellent car condition

Very satisfied

There were two spots where the paint was peeling off. After communicating, I signed a form and had no issues afterward. This potential problem was avoided. The dashboard showed 100%, making me think the gas tank was full, but it was actually the engine oil. After driving about 40 kilometers, it cost me 91 CAD to fill the tank. At the time of return, they told me there would be no charges, but the invoice showed a deduction of 97 CAD for not returning the car with a full tank. I fell into the trap! This dishonest company bets on the fact that you are a tourist (who won't come back), don't check thoroughly, can't read the receipt, and will give up on following up afterward (accepting the loss)! On the first night of using the car, I noticed something was off. I contacted the car rental customer service, and they assured me to keep the evidence and that I could file a complaint afterward. It's been nine days since I returned the car, and there is still no resolution. They claim they are still communicating with the store, but who knows how many years it would take?