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Last updated on: March 30, 2025
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25 Rental Locations
Pickup
If you need shuttle service from the airport please follow the following steps. For Free Shuttle From Terminal 1 Arrivals: Follow signs for Link Train to Level 2Cross over to Parking Garage on West BridgeTurn left on exiting Bridge to Link Train StationTake Link Train to Viscount Station (2nd stop)At Viscount Station Proceed downstairs to CarRental Shuttle (call 416-800-1222 on arrival. From Terminal 3 Arrivals: Follow signs to elevator at Door “D”Take elevator to Level 3Turn right on exiting the elevator to Sheraton Hotel BridgeCross over the bridge to Link Train StationPrior to entering the Sheraton HotelTurn left for the elevatorTurn right for the escalatorTake Link Train to Viscount Station (1st Stop)At Viscount Station Proceed downstairs to CarRental Shuttle (call 416-800-1222 on arrival)
Telephone
+14168001222
8.9/10 Very good
2000+ ratings, 10 reviews
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Closed
Pickup
AIRLINE PASSENGERS Budget is located Level 1 of the Terminal 1 parking garage. Customers arriving in Terminal 3, please take the Terminal Link Train to Terminal 1, please follow signs in terminal to car rental counters
Telephone
+19056761500 / +19056760391
8.8/10 Very good
2000+ ratings, 4 reviews
View details
Closed
Pickup
Flight arrivals: Please specify airline flight number in your reservation. Local residents only: Please reserve and pick up your vehicle at Terminal 1.
Telephone
+19056765857
8.8/10 Very good
800+ ratings, 6 reviews
View details
Closed
Pickup
Alamo Rent a Car operates out of both Terminal 1 and Terminal 3. If arriving in Terminal 1, please follow signs to rental vehicles then proceed to Level 1 of the parking garage. Proceed to the counter to obtain your rental agreement. If arriving in Terminal 3, please proceed to Door F and cross the road. Once in the garage, proceed to the right where you will find our Alamo Booth. An agent will provide your rental agreement.
Telephone
+18337923291
8.7/10 Very good
800+ ratings, 3 reviews
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Closed
Pickup
Shuttle bus service hours : Monday - Friday 8:00 am - 5:30 pm Saturday and Sunday 9:00 am - 3:30 pm Please call for our free Airport shuttle service if required at 905-670-7368 or 1-888-317-9666. Please note, the shuttle service is only available within business hours. From Terminal 1: Take the escalators to door C and to level 2, Take the LINK train to Viscount Station and proceed to the ground level. There is a courtesy phone inside Viscount Station if needed From Terminal 3: Take the elevator at door D to level 3. Take the LINK train to Viscount Station and proceed to the ground level. There is a courtesy phone inside Viscount Station if needed.
Telephone
+19056707368
8.7/10 Very good
300+ ratings, 2 reviews
View details
Closed
Pickup
1. After the customer has placed the order, please contact us on email info@aucomm.ca or whatsapp: +16473263393 to confirm the arrival flight time. 2. When the customer arrives at Toronto Pearson International Airport (YYZ), please contact Aucomm staff to confirm the pick-up location at the airport and please bring your luggage to the agreed place. Aucomm staff will be waiting here and will keep in touch with you at all times. 3. Present your valid ID and order number, and Aucomm staff will check your identity and appointment information. 4. Pay the deposit and hand over the keys. Aucomm staff will check the vehicle with you and remind you of the precaution 5. Start your journey. Note: Pick up the car during working hours is free. There will be additional charges beyond working hours. In case of emergency, please call +1 9055976889
Telephone
+19056041913 / +14168226660
8.7/10 Very good
300+ ratings, 2 reviews
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Closed
Pickup
1. After confirming your order, please contact us via Wechat: aucomm123 or Whatsapp: +16473263393 to inform us of your flight arrival time. 2. Upon arriving at Toronto Pearson International Airport (YYZ), please contact Aucomm staff to confirm the designated pick-up location at the airport. Ensure you bring your luggage to the agreed upon spot. Our staff will be waiting for you and will maintain communication throughout. 3. Present your valid identification and order number; our staff will verify your identity and reservation details. 4. Complete the deposit payment, surrender the keys, and undergo a vehicle inspection with our staff. They will provide you with any important information. 5. Begin your journey. Please note: pick-up during regular business hours is complimentary. Additional charges may apply for pick-ups outside of business hours. In case of emergencies, please call +1 9055976889. (For airport pick-ups outside of business hours, the pick-up process may vary depending on the circumstances.)
Telephone
+19055976889
8.6/10 Very good
300+ ratings, 2 reviews
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Closed
Pickup
Green Motion offers a free shuttle service to and from Toronto airport. Terminal 1 Please take the Terminal Link Train located in the parking garage on Level 5, to Viscount Station. Take the escalator to the ground Level. Please dial 870 from the courtesy phone located besides the escalators to arrange pick up. Terminal 3 Please take the Terminal Link Train located over the Sheraton Hotel pedestrian bridge on Level 3 to Viscount Station, proceed down the escalator. Please dial 870 from the courtesy phone located besides the escalators to arrange pick up.
Telephone
+19055642425
8.6/10 Very good
2000+ ratings, 8 reviews
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Closed
Pickup
TORONTO PEARSON INTERNATIONAL AIRPORTIn-Terminal
Telephone
+19056769127
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
We operate out of both Terminal 1 and Terminal 3. If arriving in Terminal 1, please follow signs to rental vehicles then proceed to Level 1 of the parking garage. Proceed to the counter to obtain your rental agreement. If arriving in Terminal 3, please proceed to Door F and cross the road. Once in the garage, proceed to the right where you will find our Alamo Booth. An agent will provide your rental agreement.
Telephone
+18336193659
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
National Car Rental operates out of both Terminal 1 and Terminal 3. If arriving in Terminal 1, please follow signs to rental vehicles then proceed to Level 1 of the parking garage. Proceed to the counter to obtain your rental agreement. If arriving in Terminal 3, please proceed to Door F and cross the road. Once in the garage, proceed to the right where you will find our National Booth. An agent will provide your rental agreement.
Telephone
+18337923290
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Unlimited mileage only in Ontario province. If leaving Ontario: 100 km / day (3000 max per month). Extra mile 0.25 to 1 CAD (depending on car category). Local renters get 100 km / day. Please note that a security deposit of 500 to 1000 CAD will be blocked from your credit card. This service is provided by Flexways Toronto (Swift Rent a Car). To pick up your vehicle, you must take a free shuttle to our premises at 5775 ATLANTIC DRIVE, UNIT 8. Service provided between 08:00 and 19:00. Shuttle number (+1) 905-625-1314. YYZ AIRPORT PICK UP INSTRUCTIONS: Terminal 1: Take the link train located over the west pedestrian bridge in the parking garage level 5 to Viscount Station. Proceed down to the escalator and call. Terminal 3: Take the link train located across the Sheraton Hotel pedestrian bridge at Level 3 to Viscount Station. Proceed down the escalator and call. Call (+1) 321-821-5141 or (+54) 11 5259-9877 (Contact Center) for itinerary changes or help.
Telephone
+13218215141
8.5/10 Very good
300+ ratings, 1 reviews
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Closed
Telephone
+19056707368
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
如需机场取车的订单在确认后请第一时间与我们取得联系并且确定取车时间，我们的客服电话是：437-855-3088 或微信添加搜索:Kingswheel。送车时间段(多伦多时间）： 周一-周五 9am - 6pm, 周六 9am - 4pm, 周日9am - 12pm ,落地后请联系工作人员前来送车。
Telephone
+14378553088
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
机场接机到店取车服务，营业时间内 单次$60， 非营业时间 $80 ，具体税费及以实际支付为准。客户到达机场与指定的门店人员取得联系（客户来加之前会将联系方式告知），可以通过微信，电话等方式联系（机场内有免费wifi）。 客户取完行李后通知门店工作人员，确认在机场几号出口等待。接上客户后，工作人员送客户到门店取车。门店离机场约20分钟车程， 详细时间或航班号 请联系： 世家堡 ：4163351399 微信 ：A6473339111 万锦： 9052940300 微信 6473313789 或邮件：info@gygcarrental.com
Telephone
+14163351399 / +16473339111
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
客户到达机场与指定的门店人员取得联系（客户来加之前会将联系方式告知），可以通过微信，电话等方式联系（机场内有免费wifi）。 客户取完行李后通知门店工作人员，确认在机场几号出口等待。接上客户后，工作人员送客户到门店取车。门店离机场约20分钟车程， 详细时间或航班号 请联系： 世家堡 ：4163351399 微信 ：A6473339111 万锦： 9052940300 微信 6473313789 或邮件：info@gygcarrental.com
Telephone
+19052940300
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
客户订车以后可以加客服微信：allseasoncarrental 抵达机场后 请致电工作人员+16473820033。工作人员会前来接客户去门店取车。
Telephone
+16473820033
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Shuttle from Airport (shuttle pick up is from Viscount Station) (call office on arrival at 0018887779202)
Telephone
+14168001222 / +18887779202
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Telephone
+19056779994
8.3/10 Very good
300+ ratings, 1 reviews
View details
Closed
Pickup
The location is located outside the airport, please take the shuttle bus to VISCOUNT STATION where you will be picked up by the car rental company staff and taken to the location for car pick-up.
Telephone
+19056779994
8.2/10 Very good
1000+ ratings, 8 reviews
View details
Closed
Pickup
Upon arrival, follow the Car Rental signs or logo (a key and a car). Exit the terminal and use the walkway to the car park opposite to complete the pickup procedure.
Telephone
+19056769127
8.2/10 Very good
200+ ratings, 0 reviews
View details
Closed
Pickup
Calgary: After you have retrieved your luggage from the baggage area please call us at 587-885-8888 for shuttle instructions and then cross the arrivals roadway and wait at the shuttle pickup area identified as bus bay number 22 opposite to door number 6 at arrivals level. Upon arrival at the shuttle pickup area please call us directly at 587-885-8888. We provide a free shuttle service to and from the International Airport and any Hotels within the vicinity of the Airport. A Free Shuttle service is only available within the business hours. We have a 24 hours key drop off. Toronto: We provide a free shuttle service to and from the International Airport and any Hotels within the vicinity of the Airport. A Free Shuttle service is only available within the business hours. We have a 24 hours key drop off at the Best Western Plus Toronto Airport Hotel, and the shuttle can also be arranged with the hotel at a service charge of $10 to $20 to you. After hours shuttle service from the hotel is only available to the Airport. Please call for free shuttle 905-670-7368 or 1-888-317-9666. From T1: Take escalators to door C to level 2, Take the Link train to Viscount Station. Take the elevators from the platform to the ground level. From T3: Take the elevator at door D to level 3. Take the link train to Viscount Station and proceed to the ground level. There is a Courtesy phone inside Viscount Station
Telephone
+19056707368 / +523346242114
8.2/10 Very good
2000+ ratings, 14 reviews
View details
Closed
Pickup
Airport Terminal Instructions AIRLINE PASSENGERS Avis is located on Level 1 of the Terminal 1 & Terminal 3 parking garages. From the arrivals level, follow the overhead signs to the Car Rental area which is located on Level 1 of the parking garage.
Telephone
+19056761100 / +19056760117
7.1/10 Good
2000+ ratings, 7 reviews
View details
Closed
Pickup
We will meet you from Viscount station – its part of Toronto Pearson Airport terminal network and you can reach it from any terminal of airport in few minutes by using free Airport Terminal Link Train which works 24/7 and goes every 3 minutes. Once you reach a Viscount station please use the airport provided phone system (free calls) to dial our company phone number +1-647-887-7714 and our shuttle will pick you up in 5-10 minutes time after your call. In case your flight is delayed we will keep checking the arrival information. We will be able to pick you up or drop you off back to Airport ONLY during our working hours : Sun - Fri 9am - 7pm Sat 9am -630pm
Telephone
+19054050555
7.1/10 Good
800+ ratings, 2 reviews
View details
Closed
Pickup
Once you land please proceed to the Off Airport pickup location located at Viscount Station of Toronto Pearson Airport. You have to take an internal airport train to reach there. Once you exit the train please go down the escalator and call us from the phone booth (free phone for airport car rentals)
Telephone
+19054050555 / +16478877714
Routes
8.4/10
Dollar
8.6/10
Hertz
8.6/10
Thrifty
8.3/10
AVIS
8.7/10
City Car Truck
8.9/10
Alamo
9.1/10
Budget
8.5/10
Europcar
7.0/10
GREEN MOTION
6.9/10
National
9.3/10
Iversta Rent A Car
6.8/10
ZOOM
7.2/10
ACE
6.7/10
All Season Car Rental
10.0/10
Enterprise
9.4/10
Aucomm
8.7/10
SURPRICE RENT A CAR
8.5/10
York
10.0/10
Economy Rent A Car
7.4/10
Fox
7.0/10
Discount Car & Truck Rentals
6.8/10
NU Car
9.0/10
MEX
7.4/10
RIGHT CARS
3.3/10
Peel
7.7/10
Reviewed: September 5, 2024
The service was decent and fairly quick, with smooth communication.
Reviewed: June 5, 2024
I warn everyone, do not use Routes Car Rental. They are blatantly dishonest! It's a small rental company located outside the airport. When I went to handle my rental, there were hardly any customers, but the efficiency was surprisingly low. It took 2.5 hours in total, definitely not worth it. Not only is their service irregular and improper, but the few staff members I saw at the store appeared to be all South Asian and were dishonest, lying straight to my face. I had already purchased full insurance through the rental website, with the policy in both Chinese and English, but the staff claimed they couldn't understand and forced me to buy their insurance for over $20 per day. Even after speaking with the customer service rep from the rental website, they still insisted on selling me their insurance.
Reviewed: June 5, 2024
Reminding all friends, do not use Routes Car Rental! They are blatantly dishonest! It's a small rental company outside the airport. When I went, there weren't many customers, but the efficiency was still low. It took a total of 2.5 hours and it wasn't worth it. Not only is their service unregulated and unruly, but the staff I saw at the store all seemed to be South Asian and were dishonest, lying blatantly: I had already bought super comprehensive insurance on Zuzuche, and the policy was in both Chinese and English, but the staff said they couldn’t understand and insisted on selling me their insurance for an extra $20 per day. Even after I called the customer service of Zuzuche, they continued to push their insurance.
Reviewed: June 3, 2024
The store required us to purchase new insurance and didn't recognize the insurance already bought on the Zuzuche platform. After over an hour of communication, we finally contacted Zuzuche customer service back in China, but they still didn't acknowledge it. We had to pay for the insurance ourselves to get the car, and then seek reimbursement from Zuzuche upon return.
Reviewed: October 9, 2024
The process was very quick, with no forced sales. However, unlike the US policy, a spouse cannot become a free second driver.
Reviewed: August 1, 2024
When we arrived, the wait time was a bit long. This counter seems to be shared with the blue T logo company. After completing the paperwork, we waited about half an hour to get the car.
Reviewed: July 25, 2024
The staff were very friendly during both pick-up and drop-off. Initially, I planned to return the car the night before my flight, but the front desk lady checked and found my flight was the next morning, so she kindly adjusted the return time to the next morning. She also guided me on how to drop off the key. Even though the fuel tank wasn't completely full when I returned the car, they didn't charge me extra. Very impressive.
Reviewed: March 2, 2025
Loose lot of money on charging due change of the car without my consent
Reviewed: February 6, 2025
The car rental process was smooth, and the service attitude was excellent.
Reviewed: December 11, 2024
All are good But the car insurance was not covered by credit card Budget was covered and no need to buy insurance
Reviewed: December 29, 2024
Unjustifiably deducting the user's deposit without specifying the nature of the charges!
Reviewed: January 18, 2025
The agent insisted on selling insurance, claiming that if I didn't buy it, they wouldn't give me the car. Then they just sat there using their computer and ignored me. I used the rental page to show them that my rental contract already included insurance, and only then did they proceed with the process. However, because I couldn't understand their contract, they charged me a CAD 500 deposit (whereas BMW at Union Station only charged me CAD 300). Due to the language barrier, they made me swipe my card a second time—I thought the first attempt had failed. Later, I checked my messages and discovered that they had charged me an additional CAD 107 as rental fees (as explained by Zuzuche customer service, who are helping me resolve this issue). Additionally, I noticed in the contract a daily service fee of around CAD 7 or so (Zuzuche customer service said they would get back to me). So my advice is to be extremely cautious with this rental company or simply avoid them altogether. City rental companies are much more friendly and reputable. Generally, all busy locations like stations, ports, and airports are prone to fraud. Since the agreed time hasn't yet passed, I'm still waiting to see if there are any issues with the deposit refund.
Reviewed: October 13, 2024
Everything else was good, but getting from the airport to the car rental company takes quite some time. Just make sure to allocate extra time.
Reviewed: November 6, 2024
The staff's attitude and efficiency were both very satisfactory.
Reviewed: January 2, 2025
When I arrived they tried to put my into a mini van claiming that was the only vehicle they had. After reading similar reviews I told them that the van was not acceptable, that I had paid for a SUV and that was the vehicle I wanted. Miraculous that they were able to find a SUV parked next to the other 11 SUVs on their lot!
Reviewed: August 23, 2019
I encountered a contract scam with the company and am currently appealing. It was a very unpleasant experience. How can the rental platform allow such a fraudulent company to exist?
Reviewed: December 11, 2024
Booking through Zuzuche allows communication with rental store staff in Chinese, but there were no Chinese-speaking staff available. Communication relied on English and translation. Previously, my claim regarding the cross-border fee was deducted in Canadian dollars from my card. However, the refund was issued in US dollars instead of Canadian dollars. Why wasn't the refund given back in Canadian dollars? I suspect an intentional profit from the exchange rate difference between Canadian dollars and US dollars. Zuzuche, can you clarify: If I made a deposit of 650 Canadian dollars at the rental store, will the refund be processed back as Canadian dollars upon release, or will it be converted into US dollars again?
Reviewed: October 4, 2024
Very good, affordable prices, no hidden fees, hassle-free.
Reviewed: August 9, 2024
My flight was delayed on the first day, and the car rental office was closed when I arrived. The next day, they upgraded my car but charged me an extra 1,000 RMB. This is ridiculous! I'll never use this company again. Fellow travelers from China, be cautious!!!
Reviewed: November 5, 2023
The price is indeed a bit cheaper, and the car is in good condition. However, it was difficult to get a hold of someone by phone at the airport for pickup and drop-off. I had to take a taxi to get there.
Reviewed: September 24, 2024
Convenient and affordable, with better vehicle conditions compared to local rentals.
Reviewed: September 9, 2024
This seemed to be my first time using National Car Rental, and it felt great—much fewer people in line compared to Hertz and Avis. The staff were warm and friendly, and communication was smooth. I picked a package on QEEQ that included a tank of gas, which was quite a deal. The package, however, only covered basic insurance, so I proactively added supplemental insurance (which rental customers usually prefer) for a reasonable price of 8 CAD per day. They gave me a larger Ford Escape, which felt very typical of American cars but was easy to drive and came equipped with CarPlay. The vehicle was in excellent condition.
Reviewed: August 30, 2024
Renting and returning the car was super easy, and the overall service was excellent.
Reviewed: June 12, 2019
great selection, but car that was promised not available. they provided an amazing upgrade but was not cleaned and was very smelly
Reviewed: September 23, 2024
1. After arriving at the airport, we had to take a shuttle train to another parking lot and wait for a car to pick us up, which was highly inconvenient. 2. The service process was extremely slow, staffed entirely by Indian workers. The reserved car model was unavailable, and they tried various excuses to persuade us to upgrade to a pricier option. After insisting, they reluctantly provided us with another car. 3. I rented for 8 days, but they required me to return to the store in 2 days to switch to the reserved model. The round trip to change the car took 1 hour, and even though we arrived at the agreed-upon time, we had to wait an additional hour for processing. The time, effort, and fuel spent on this were uncompensated, and we didn't even receive an apology. 4. When returning the car, we had to wait another hour. Several other customers we encountered mentioned they would never rent from this company again.
Reviewed: March 27, 2024
At Iversta Rent A Car, there's a local white woman who is older than a young girl but not quite middle-aged. She gets along very well with the Indian staff. She wears a light yellow knit sweater, with sunglasses perched on her forehead, and the sweater open, revealing a hint of cleavage. Her complexion is not too fair, and she has a leathery tan, with signs of aging visible on her face. She has a sharp nose and a piercing gaze when arguing with customers. This car rental company is near Toronto Pearson International Airport and has a high volume of customers in the morning, making the store very crowded. If a client approaches her desk, she impatiently waves them away with a curt 'Have a seat!' She walked behind the two Indian staff members at the counter, gently squeezed the shoulder of the one on the right, and softly said, 'I'm your daughter.' Then she gently stroked the beard of the Indian staff member, who looked as gentle as an angel from the Bible. Before the store manager could intervene, she whispered a few words to the Indian staff members and then dealt with a customer issue by fining them CAD 300 for spilling water on the car seat, subsequently canceling their future rental orders.
Reviewed: February 20, 2024
I've rented cars several times in North America, and this was the worst experience.
Reviewed: December 11, 2023
A rental company with extremely poor service. Nowhere in the world have I encountered such difficult staff, particularly the Indian employees at this company! Even though my registration information was extremely detailed, they still did not accept the additional insurance purchased through the Zuzuche platform. They forcibly withheld a pre-authorization of 2500 CAD for car insurance and 700 CAD for traffic violations, which are estimated to be held for two months. This company taught me a lesson; I would be a fool to choose this company for car rentals again!
Reviewed: December 15, 2022
ser bilingues o un poco de mas cordialidad ya que hay mas formas para comunicarnos
Reviewed: August 11, 2024
Professional and efficient service, the car pickup process was smooth and convenient.
Reviewed: December 21, 2023
Be very careful while boling thru this agency. They advertised on the QEEQ website that they have 3000 km mileage limit but then the fine print says only 200kms per day. It would have been good if they were clear upfront. Also these guys charge cad 1000 deposit which is very high compared to the others. Also they didn't give the car with full fuel so while returning have to do a juggling act to make sure you don't underfill gas
Reviewed: September 18, 2024
The car was a Hyundai Tucson, but it almost similar to a Toyota RAV4 The waiting time at the meeting place (Viscount station) was more than 40 minutes. If there is no luggage, it is much faster to reach the place on foot in approximately 15 minutes. The staff does not want to admit that the insurance policies were not bought from them, they did not give the car without buying additional insurance from them! They also charged extra for after-hours car pick-up despite the fact that I arrived at the meeting place on time. The tank was only 2/3 full. The difference is not reimbursed for returning the car with a full tank.
Reviewed: June 7, 2024
Staff at the counter was trying really hard to make me pay for the mandatory insurance coverage (25 dollars a day!), even if I showed that it was already included in the reservation. After a really long discussion a Manager arrived and in 10 seconds confirmed that it was already included...
Reviewed: February 28, 2024
They need a much better system for pickups. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. It is only a 5-minute drive.
Reviewed: November 25, 2023
The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.
Reviewed: August 21, 2019
Assurance Carte Gold pas prise en compte, obligation de souscrire assurance loueur
Reviewed: August 22, 2024
Great value for money, got a brand-new Q5 from the blind box, and the car was in excellent condition.
Reviewed: March 20, 2019
The rental counter is not far from the exit. I was able to find it without much trouble despite pushing a cart with two large suitcases. The process was straightforward. The lady at the counter was very friendly. She asked for my preference when selecting the car. After I checked the car and pointed out some issues (mainly that there was no spare tire, which she didn't seem to be aware of either), she immediately gave me a different car. The return process was also simple; they just asked if there were any damages and checked the fuel gauge.
Reviewed: October 8, 2017
The process of picking up and returning the car went relatively smoothly. Nothing special to mention. Overall, the service was satisfactory.
Reviewed: August 21, 2023
When I picked up the vehicle I was surprised they had given me the car I wanted. Other operators have me a like for like. The service was brilliant and the professionalism of the people there was very high. I would definitely hire from this company again 100/100
Reviewed: October 24, 2022
The SurPrice is wonderful in services. The pick-up person is friendly.
Reviewed: August 11, 2022
York car rentals was great! Quick service, best price in YYZ and what an amazing vehicle to tour Ontario in! A brand new Bronco! Booking was super easy and they were flexible on our drop off when we were caught in traffic. 10/10 would recommend and will use again for my travels in Ontario.
Reviewed: September 28, 2022
They tried hard to upsell the insurance. The car was missing A pillar covering which resulted in loud wind-breaking noise.
Reviewed: March 10, 2020
I encountered one problem 15 minutes after leaving the pick up place, the low tire pressure sign came up, the next day I have to stop at a gas station and spend $1.50 to inflate the rear passenger tire.
Reviewed: August 25, 2020
Car was provided with empty tank, and we had to pump one wheel 4 times during our renting period!!! No issues besides that.
Reviewed: July 21, 2019
the customer care guy Mr Joe has misguided us. he don't have knowledge and due to that we have wasted time and money. you want to know real incidence then call me 5126448040
Reviewed: April 22, 2019
Terrible rental company, do not rent from them. The car I reserved was not available, they did not refund me, no one answers the phone, and they did not provide a shuttle service.
Reviewed: February 28, 2019
The flight was delayed, and I was told all cars were rented out. No car available!
Reviewed: November 10, 2018
Terrible car rental experience. Picked up the car in Toronto on November 1st and wasted over two hours at the counter. Previously booked a one-way rental, but at the counter, we were told that the one-way fee, nearly 3000 CAD, was not included. But we had clearly paid all fees including the one-way rental fee through @ZUZUCar. Called the useless customer service in China to negotiate. During the call, the customer service also confirmed with the car rental company, but the car rental company was very sure that the one-way fee was not included. They also showed me the order. ZUZUCar's customer service said it might be an internal operation issue, which delayed our trip for that day. Currently, ZUZUCar has not given any response on how to solve this issue. It's a super low-level mistake by ZUZUCar! No one has handled it so far, seeking wide attention to get this resolved!
Reviewed: September 10, 2019
The counter staff were helpful and glad they understood I was in a tearing hurry as I was rushing to the airport while returning the car. Car was in perfect condition and a drivers delight. Thanks
Reviewed: September 9, 2019
Booked car not available. When asked staff simply said not available. Does not have any regrets towards not supplying requested car.
Reviewed: April 12, 2020
Far from the airport, no shuttle service, had to find it ourselves.
Reviewed: October 4, 2019
Managed by zoom rent a car. Great experience keep it up
Reviewed: September 24, 2019
Great experience good staff less time consumed
Reviewed: October 9, 2018
1. Picking up and dropping off the car is extremely inconvenient, very frustrating. The car rental company is located far from the airport. Upon arrival at the airport, you need to call the rental company at 1-647-6914042. However, this number only provides automated voice service, and there is no option to reach a live representative or request a shuttle. You end up waiting at the airport without being able to contact them. Calling QEEQ customer service also didn't help, as they couldn't reach the rental company either. I had to wait until the rental company's shuttle happened to drop off other passengers. Overall, the pickup and drop-off process is very inconvenient, and I strongly recommend against renting from this company. 2. The staff forced me to buy their insurance at a high price. I told the staff that I had already purchased insurance through QEEQ, but they didn't believe me and demanded proof of purchase. QEEQ did not provide a certificate but did show coverage amounts. The staff then claimed that the 50,000 RMB coverage from QEEQ was insufficient and insisted I buy their insurance with a 25,000 CAD (125,000 RMB) coverage. They explicitly stated that without purchasing their insurance, I couldn't rent the car. After wasting 1-2 hours and with no help from QEEQ customer service, who suggested I purchase the insurance and claim later, I had no choice but to buy their overpriced insurance. Overall, the mandatory insurance purchase and poor attitude strongly suggest avoiding this rental company. 4. They falsely accused me of causing a small scratch on the car's underside. The car swap severely disrupted my trip, so I didn't thoroughly inspect the replacement vehicle. The staff assured me that minor scratches wouldn't matter. However, when returning the car, they found a small scratch underneath and forced me to pay 800 CAD for repairs. Although QEEQ customer service said I could claim this through insurance, the rental company's behavior was appalling. It feels like they use various tactics to extort money from customers. I strongly advise against renting from this company. 5. Staff repeatedly made billing errors when I returned the car. I had pre-paid part of the rental through QEEQ and was supposed to pay the rest on-site. The initial bill included both the rental fee and mandatory insurance. When I mentioned the pre-payment, the staff denied it and claimed the pre-payment was made to QEEQ, not them. After some frustration, they finally discovered I had rented from Right Cars and found my order, confirming my pre-payment. Then, they unexpectedly waived the mandatory insurance fee, contradicting the initial insistence at pickup. This inconsistency and unprofessional behavior are unacceptable. The rental company near Toronto Airport, Right Cars, is extremely unprofessional and has poor customer service. I strongly recommend against renting from them.
Reviewed: August 26, 2018
Like: Very helpful, stayed late so I could return the car after hours.
Reviewed: August 16, 2014
The company is small and doesn't have a direct office at the airport. Even though I had specified airport pick-up in advance, there were no clear signs upon arrival. After several inquiries and phone calls, I found out that I needed to take a quick rail to another terminal's shuttle bus point. I waited there for a long time before meeting the rental company’s representative. After being picked up, we had to drive about 5 kilometers away from the airport to their office to complete the paperwork. Similarly, for the return, we had to go to the office first, then be driven to the airport shuttle point, which was still some distance from the international departure terminal. This process is very inconvenient for travelers with a lot of luggage or with children. Additionally, the staff repeatedly insisted on adding insurance for the car's occupants (10 CAD per day). We were not familiar with the local regulations, so we signed the agreement. However, after consulting with local friends later, we learned that this type of insurance is generally unnecessary.
It takes up 41% of all car rentals. Top selected car types are: Small, SUV, and Large.
* Based on all bookings from Toronto Airport (YYZ) for the last 30 days.
Lowest rental rates at the Toronto Airport (YYZ) is USD 29.49 on average, and can go up to USD 90.62 at the busiest August. Use this conclusion to schedule your trip to your best interest.
In contrast, Tuesday is the least busy day.
More bookings mean more time spent on queueing up at the counter. Prepare yourself if it is going to take you a long time to pick up from the Toronto Airport (YYZ).
* Based on the scheduled pickup time of all bookings from Toronto Airport (YYZ).
Most customers book a rental car from Toronto Airport(YYZ) for 7 days, showing a medium length of rental period is more favored.
One-way car rentals take up nearly 7% of the total bookings at Toronto Airport (YYZ).Out of it, besides Montreal, other top destinations : Halifax, New York.
On average, No Insurance Package costs USD 21.26 per day for Small, USD 32.51 for SUV and USD 37.81 for Large.
Do You Know?
No.1 Source Country
Customers from Cayman Islands choose Toronto Airport(YYZ) the most as the start point of both their business and leisure journeys.
Bigger is Better
Renters from United Kingdom prefer more spacious car models like and Gmc Yukon.
Quite a Planner
Argentina renters like to plan much more ahead, they usually make the online booking 135 days before pickup from the Toronto Airport (YYZ).
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2000+ ratings, 6 reviews
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