28 Car Rental Brands at Vancouver Airport (YVR)

Reviewed: December 6, 2024

Busy car dealership that also rents cars.

Reviewed: July 31, 2024

All the staff were very friendly and easy to communicate with.

Reviewed: July 25, 2024

Pretty good

Reviewed: July 14, 2024

Great experience, will rent from them again.

Reviewed: July 5, 2024

Gas tank was not full

Reviewed: November 6, 2024

Friendly customer service who took great concern about the distance that the vehicle would be travelling given the weather conditions and upgraded to an all wheel drive vehicle. Thankyou Thrifty!

Reviewed: July 22, 2024

모든 스태프들이 최선을 다해서 노력해 주셨습니다. 하지만 차량의 픽업까지 1시간 가까이 걸렸어요.

Reviewed: July 10, 2024

Very satisfied

Reviewed: July 1, 2024

Very satisfied. I booked a seven-seater car, but after picking it up and loading the luggage, I discovered it only had six seats. I drove back to exchange the car, and the staff were happy to assist.

Reviewed: June 10, 2024

Very satisfied. The car had only driven 76 kilometers. It's a brand new car with the user manual still sealed. The only downside is that the steering wheel tends to loosen momentarily when turning, causing oversteering. After getting used to it, you need to correct the steering in advance. Upon checking, I didn't find any excessive looseness in the steering. I'm not sure what the issue is, but I got used to correcting the steering in advance. To avoid trouble, I didn't switch to another car on my second rental.

Reviewed: October 22, 2024

予想通りの車だった。ランクアップしてもらえたら嬉しかった。ただ、車の状態は特に問題なく走れた

Reviewed: October 12, 2024

I don't know if it's Dollar or Qeeq that's to blame but one allowed us to book a car that we were then told we would not be able to hire because it didn't have snow tyres. Given our rental was covering 1st Oct onwards and it is law in the parts of Canada we were in that snow tyres are on the car from 1st Oct I think it's unacceptable to rent someone a car that isn't legally drivable. We had to pay an extra £90 at pickup that we were not anticipating. This isn't really acceptable.

Reviewed: July 11, 2024

Affordable and good value, simple procedures

Reviewed: May 30, 2024

Quite satisfactory

Reviewed: April 16, 2024

Satisfied

Reviewed: October 14, 2024

car was new which is great and there are options to choose from too

Reviewed: September 25, 2024

It was a surprise to discover that the car I had carefully chosen was not available, I am not a car expert - and when alternative cars were offered that I had never heard about - and discovered that they were either too large or consumed too much fuel (compared to the one I was hoping to pickup) - I wished that Alamo had a option for the people waiting in the disorganised queue for 90 minutes to see a list of cars online they could see were available and reserve them … because this would Surely have reduced the length of time to process people (it seemed painfully slow).

Reviewed: July 31, 2024

Very satisfied

Reviewed: June 24, 2024

Good

Reviewed: June 23, 2024

Satisfied

Reviewed: October 12, 2024

The vehicle's compatibility with mobile devices and the connectivity of the associated application were unsatisfactory. Tesla's functionalities are predominantly managed through a mobile device and Avis didn't accept to add me as a driver.

Reviewed: July 28, 2024

Very satisfied, got a free upgrade to a new SUV.

Reviewed: July 28, 2024

Renting and returning the car were both convenient. There were no hidden fees. However, the car had a minor issue; the right rear door couldn't be opened from the inside.

Reviewed: July 28, 2024

Both picking up and returning the car were convenient. There were no hidden fees, but the car had a minor issue: the rear right door couldn't be opened from the inside.

Reviewed: July 26, 2024

Average

Reviewed: October 8, 2024

運転しやすい小さな車がよかったのですが予約したより大きな車で運転しづらかった。 ガソリンが満タンには入っていなかったのですが英語が苦手で説明できないので泣き寝入りしました。

Reviewed: August 3, 2024

No waiting. Staff helpful and efficient

Reviewed: September 25, 2024

All met our expectations, straight forward process.

Reviewed: August 3, 2024

Normal, Hertz me gancho con Jetta y me otorgó un Corolla qué no fue de mi entero agrado, tengo mejor opcion solo, confíe y primera y última.

Reviewed: August 3, 2024

counter staff very pleasant knowledgable and helpfull

Reviewed: July 28, 2024

Did not get the reserved model; the vehicle performance was not good, lacking power.

Reviewed: July 5, 2024

Overall, it was smooth and satisfying.

Reviewed: September 21, 2024

Budget was great. We had tried to book through them initially but each time we went back to the site the price had gone up. Went through qeeq and got a good price for what we wanted.

Reviewed: July 26, 2024

Very satisfied, the car was almost new with just over 20,000 kilometers, and the pickup and drop-off processes were very smooth.

Reviewed: July 20, 2024

Satisfied

Reviewed: June 26, 2024

Really liked it

Reviewed: June 11, 2024

The staff was excellent and the car was in pristine condition, very clean and perfect performance

Reviewed: September 12, 2024

Experience was very disappointing. Pick-up: you either are partner with Routes or you are not. At the counter I got the rehearsed "they did not give us all the information" which is simply non sense. The additional amount we had to pay for the second driver (£113) was different from what mentioned in the booking (£94). When we asked for explanation they printed the email received from Europcar and none of the numbers made any sense at all (rate between GBP and CAD was over 2). Luckily enough we only had to pay for the additional driver and the difference was small, but it was impossible to understand what we paid and what we needed to pay from the information provided. Drop-Off: we had to wait in the pick up queue as no one was available at the return counter. After 20 minutes of wait we were told we could leave the keys to one of their representative - which we eneded up doing - if the car was in the same condition. Not an experience I'd like to repeat.

Reviewed: September 9, 2024

Please note that europcar has franchised this site to a local company

Reviewed: February 17, 2019

There is a receptionist who speaks Chinese.

Reviewed: October 4, 2018

We didn't pick up the car on the same day, but the rental company provided a shuttle bus to the store. However, the customer service attitude was average and their instructions were not very clear.

Reviewed: June 4, 2018

Not bad, but the car was a bit small. In the US, you can rent an Altima

Reviewed: July 18, 2024

Very good, it was a brand new car.

Reviewed: August 2, 2021

It was alright.

Reviewed: August 19, 2020

Great service, good car condition

Reviewed: July 12, 2024

Overall very good

Reviewed: May 6, 2024

Excellent customer service. The pick-up is not based in the airport but a lovely lady messaged me on Whatsapp when our flight landed to explain where to meet her. She picked us up right outside the airport and drove us to the car rental office to pick up the car. The lady also met us at the airport when we were returning the car to help me with filling the tank (I am from the UK and this was the first time I'd hired a car in Canada)

Reviewed: May 28, 2022

Todo bien, el auto cumplio con el proposito, sin embargo es un modelo no muy reciente (2011). La arrendadora está un poco lejos del aeropuerto pero en general bien.

Reviewed: October 4, 2021

Very good

Reviewed: June 17, 2024

Very efficient. We accidentally damaged their car, but the staff assisted us over the phone the entire time, didn't blame us at all, and were very proactive in resolving the issue. Made us feel very secure.

Reviewed: May 25, 2024

It took a long time to pick up the car, but the return process was very quick.

Reviewed: November 7, 2023

good a bit understaff but nice

Reviewed: November 7, 2023

good

Reviewed: August 29, 2022

Excellent and straight forward process.

Reviewed: July 6, 2022

Counter didn’t answer any of our questions had to wait for the car nothing was answered

Reviewed: February 27, 2024

The car was perfect, excellent condition. Henry in CNR was an absolute delight to have. Can’t recommend highly enough.

Reviewed: August 8, 2021

The staff were quite friendly. The gentleman who helped us at the counter and for pick up (on Monday Aug 2 PM) was very caring and showed us everything about pick up and drop off. He explained the whole renting process clearly. Very satisfied

Reviewed: August 29, 2019

This is the place to go for your car rental needs. The staff/owners are amazing to deal with. I picked up the van and upon return, was brought to Walmart where I requested to be dropped of. Everything is a breeze and you can’t beat the price. Absolutely the best car rental company I have dealt with.

Reviewed: August 13, 2019

The car was larger than expected. Staff were very pleasant & polite with the initial booking in going as speedily as it could possibly go from previous experiences. Returning it was even quicker. They did a thorough inspection of the already damage to the car & marking it up on their document which was pleasing and nice to know no further damage was met. Would be very happy to use CNR again.

Reviewed: August 2, 2019

CNR staff - Joey and others were wonderful. They picked me up from the airport and got me the car, and when I dropped it off they drove us back to the airport quickly. We got a Nissan Sentra, it was fine. It had a huge trunk; big enough for a road bike to fit in. Traveled well up to Whistler and back.

Reviewed: June 6, 2023

National were very helpful and even upgraded our car. Very easy and professional throughout.

Reviewed: August 19, 2022

No issues at all, choice of vehicles available on the day, whole process was faultless.

Reviewed: November 16, 2021

Very satisfied, return process was convenient.

Reviewed: August 16, 2020

Great service.

Reviewed: March 28, 2020

Very good attitude

Reviewed: November 6, 2020

It's just okay.

Reviewed: February 6, 2020

They didn't have the car I wanted to rent at that time. The service attitude of the staff was mediocre. Later, another car was available for rent but the price was several dozen Canadian dollars higher. It seemed like they thought we couldn't afford it, which made us feel awkward and uncomfortable.

Reviewed: August 7, 2019

I clearly selected airport drop-off, confirmed it on the rental day, and the day before returning the car, they emailed saying I need to pay an extra fee for airport drop-off! Initially, they said it was okay but later changed their mind. I think it's unreasonable. I do not recommend renting from this company.

Reviewed: January 23, 2020

The office shuts at 8pm which was a bit inconvenient from drop off as we had a late flight.

Reviewed: October 30, 2019

Service was okay, but it’s far from the airport.

Reviewed: October 17, 2019

We spent over 2 hours waiting for the car.

Reviewed: August 25, 2019

They added "mandatory fees" that raised the price by 55%!!!! Discount Car is a SCAM!!! STAY AWAY

Reviewed: August 19, 2019

I only had the QEEQ translated driver's license and successfully picked up the car, all thanks to this company.

Reviewed: January 9, 2020

希望していたカーナビが装備されていなかった。

Reviewed: August 7, 2019

Car was nog clean, car had a lot of scratches and little damages.

Reviewed: August 1, 2019

The car was so old.

Reviewed: July 25, 2019

UC AUTO was amazing. They gave me my own car insurance and license plate. I rented a Honda and it was in great condition. Staff was very friendly and they even dropped us off at the airport when we returned the car. Definitely will use them today.

Reviewed: July 23, 2019

Long waiting for pickup. Car was not ready ( no gas) and not clean. Poor counter desk service and not transparent agreement. Preauthorization will hold money for 30 days. Work hours only from 10 AM to 6 PM. Need to make international call to schedule pickup. The company is used cars dealership and car rental seems axillary business with no much attitude toward it

Reviewed: September 25, 2019

The car was quite old. 7 years. It ran ok though.

Reviewed: June 5, 2019

They ensured we had the right carseats ready to go and installed. Car was clean and they picked us up from airport and dropped us off in sufficient time. The driver was very communicative and the service was friendly. Amazing value as well!

Reviewed: March 10, 2019

Car was fine. Pickup was slightly delayed because car was returned after hours by previous customer and needed a wash. And it was well below freezing so wash took a while. Happy to use again next trip.

Reviewed: September 25, 2018

Like: great value
Dislike: Maybe a flier on how to find the office. Google maps was not helpful and was frustrating.

Reviewed: September 3, 2018

Dislike: The car pick up was in a little sketchy area by the airport, not what I expected, so I worried about being taken advantage of. However the owners of the car pick up were helpful. I didn't like the $500 authorization

Reviewed: September 8, 2019

Don't rent from Easter re gal in Vancouver BC. First of all I thought I was renting from Ace. We used Ace in Europe and we were delighted. How this time it turned out not to be Ace but a sub company. My rental for 5 days was to be $144.00. I was not informed that the discount car rental sub company would not accept my personal car insurances. Discount wanted $50 per day for their insurance. The clerk told me this was BC policy. I called Hertz and got a rental no problem and they accepted my insurance.

Reviewed: August 28, 2019

Booked a midsize SUV but got a full size instead. It was very roomy but burned more gas.

Reviewed: August 20, 2019

I will NEVER rent from ACE again! I had to pay an extra $210 for insurance. I could have gotten a way better deal and service from one of the bigger rental companies. If you want to compete then step up your game!!!

Reviewed: August 27, 2019

Extra fee of $20 was charged because pick up time was weekend. car did not have navigation and rear window cannot be opened. Minimal feature was there compared to Thrifty. But the service of the company is excellent.

Reviewed: August 8, 2019

The Dodge Grand Caravan was inconvenienced, no Ac in back seat.

Reviewed: August 6, 2019

Very difficult pick up of rental cars. When you say you open at 9 am. Its so untrue, your business will not run like this. You have to accommodate customers. We missed our flight because you were not that when returning the car. Very disappointed in your services.

Reviewed: July 27, 2019

Very difficult to find Pick up site miles from airport Total confusion !

Reviewed: July 14, 2019

Could have used an offer to drive me somewhere after I dropped off the car, otherwise perfect experience.

Reviewed: June 12, 2019

The front desk receptionist discriminates against Chinese people.

Reviewed: April 14, 2019

Too far from the airport

Reviewed: October 8, 2018

The staff speaks Chinese, but they were very impatient. When picking up the car, the remaining balance to be paid was higher than the price provided by Zuzuche. The staff said it’s always like this when booking via Zuzuche. It took over an hour, and finally, he said it was too troublesome, so they charged the original price. The process was very frustrating and terrible.

Reviewed: July 24, 2017

I have used Enterprise Rent-a-Car three times in Vancouver, and I'm satisfied.

Reviewed: July 18, 2017

The staff were enthusiastic. Although the rental company is not at the airport, there is a free shuttle to pick you up. It only takes ten minutes.

Reviewed: March 3, 2019

Shocking experience with West Coast Car Rentals. Hidden fees everywhere, terrible customer service bordering on bullying. I will never rent from them again.

Reviewed: January 14, 2019

Waited an hour after the phone call to be picked from the airport, no call display to communicate where about is the picked driver. The vehicle is filthy sticky with garbage inside not cleaned up from the previous rental, and was told none available as I requested for another car. Lots of ding dens found around the vehicles Must purchase their collision insurance at their counter without options. Will never rent again from this company.

Reviewed: October 10, 2017

When we arrived at Vancouver Airport to pick up the car, we were informed that no cars were available. After contacting customer service, we were redirected to a third company that finally had a car, but required us to prepay the full amount. This whole process took up half a day!

Reviewed: August 15, 2017

This is terrible! I didn't even get the car because 99 Car Rental told me the order was canceled. We had to rent a car at the airport at the last minute, and we couldn't find one available. We ended up paying 600 CAD per day for an 8-seater. What a scam!