VALENCIA AIRPORT CAR RENTAL REVIEWS

The location inside the airport is easy to find, and the service is warm and attentive.

Agreed to extend the rental over the phone, but then asked for another deposit. Inconsistent. Think twice before renting.

It was a good experience - new car - but location and service average.

No location to arrange pick up. After tracking down a phone number we found out it had been changed a couple of months ago. On arrival at the company we had to wait over an hour to get the vehicle as only one person was serving despite about 6 on site. The car was bumped, scratched and dirty outside.

First class service, one minor 'challenge' at the time of collecting the vehicle but the counter staff worked very hard to resolve the situation to my satisfaction.

Very pleased with the service provided by Easyrentcars.com; will definitely use this service again

Forced to buy insurance, lost nearly 3000 yuan. Whoever uses it is unlucky.

Malicious fraud, forced to buy commercial insurance

Au comptoir« arnaque» Je vous ai déposé une réclamation, et si je n'obtiens pas de remboursement, je vais porter plainte! Plusieurs amis se sont fait avoir comme moi, ce n'est pas normal !

Extremely dissatisfied. I reserved an automatic car which was quite expensive because I am not familiar with manual cars. Safety is the top priority when driving abroad, so I opted for the more costly rental. However, upon arrival at the rental company, I was informed there was no automatic car available, only manual. They asked if I wanted to purchase full insurance and assured me I could temporarily use the manual car and switch to an automatic by afternoon. Unwillingly, I agreed and bought their insurance due to safety concerns. When I returned in the afternoon, they deceived me again, saying no automatic cars were available until the next afternoon. Extremely frustrated, I called a translator to communicate, only to be met with indifference and told I could complain if I wanted. I requested a refund but was ignored. The issue was only resolved the following day when they finally gave me an automatic car. My entire trip plan was ruined due to these arrangements. After switching cars, they simply issued a new form without mentioning the previous manual car issue.

Friendly personnel and helpful.

I didn't use the car. They promised a refund, but I haven't received it yet.

Was told I would get a refund on gas deposit when car was returned with a full tank, but did not happen

The waiting time was a bit long.

We asked for a replacement car, but the staff said there were none available despite seeing cars in the garage.

I rented a child seat. Due to our language barrier, they recommended insurance that includes a child seat, which was very expensive. There were no other options. Additionally, the price for a full tank of gas was inconsistent; two employees gave me different prices, which was confusing.

Like: Receptionist was fabulous, arriving a little later than expected she was understanding and with no hassle proceeded with our booking.
Dislike: The obnoxious young man on return of the vehicle, abrupt no manners and obviously unable to cope under pressure !

nooit meer met drivalia, voel mij opgelicht door dit bedrijf

heel goede service, gemakkelijke booking

I initially thought that buying the comprehensive insurance on the platform would be sufficient. However, upon arriving at the store, the paperwork took nearly 40 minutes to complete, and then I was asked to pay an additional 40-plus euros for insurance. This is really frustrating; I've never encountered such inefficiency. I don't know if it's a communication issue between the platform and the rental company or some other reason. Ultimately, I decided to cancel it.

Regarding the car and location of offices are very good. Unfortunately I paid higher price for rent car as was declared on Easyrentcars. It was surprise that I should pay additional something.

Deception