JOHN F. KENNEDY INTL AIRPORT CAR RENTAL REVIEWS

Smooth pickup and drop-off

Satisfactory

Very satisfied

Very satisfied

Thank u

Thank u

I had to wait TWO HOURS to get my car. This has never happened to me before. There was a long line and not enough counter staff--between 1 and (rarely) 3 the whole time I was waiting. They were slow and not entirely competent, and their systems were not working well. I will not rent from Budget again!

Overall satisfactory, had to queue at New York airport for the staff to bring each car over, which took some time. The car was very new, only a few thousand kilometers, easy to drive, and returning the car was convenient. Overall a good experience.

Satisfied

Satisfied

Overall very satisfied.

Very satisfied

Service is just typical.

I reserved a Versa, but I was given a brand new Altima with an initial mileage of 979 miles. The driving experience was excellent.

When I arrived at AVIS, there were 10 groups of customers ahead of me (I say groups because 2 or 3 people might rent a car together, counting as one order), but there was only one counter open. About 10 minutes later, a second counter opened. It took about 15 minutes to process each customer, which was very slow, so I waited for over an hour. I hope AVIS can add more staff to speed up the process when there are long lines. Because there were too many people waiting and too few counters open, I didn't have a chance to check the car for damages when I picked it up. As a result, when I returned the car, they claimed I had caused scratches and was responsible for them even though I had not been in any accidents. Since my car had full insurance, I received an email from AVIS about the damage and am still waiting for further resolution.

When I arrived at AVIS, there were 10 groups of customers in line (each group might have 2 or 3 people with one rental order), but only one counter was open. About 10 minutes later, a second counter opened. It took an average of 15 minutes per group, which was very slow. I waited over an hour for my turn. I hope AVIS can increase their staff to speed up the process when there are many customers waiting in line. Because of the long queue and limited counters, I couldn't inspect the vehicle for damage when I picked it up. Later, AVIS claimed I had an accident and scratched the car, which wasn't true. Since I had full insurance, I'm now waiting for further processing after receiving an email from AVIS about the damage.

Car exceeded its expectations as we weee given a larger vehicle.

Price was what attracted us and booking process was easy.

Budget was good

Good

The quality of the car was better than expected.

Very satisfied

Very satisfied, the vehicle was new and the one-on-one customer service was professional!