“Bien todo, alguna demora en la recogida y los adicionales que siempre se incorporan, falta la factu.”
About Thrifty:8.0/10
A la fecha transcurridos 4 dias aun no me han enviado la factura final
About QEEQ:10.0/10
no todo muy bien hace tiempo vengo contratando a traves de ustedes y ya lo recomiendo con terceros pues me parece muy bueno el servicio. El protector de caida de precio me parece muy bueno
Car was excellent, although for a full size I thought it was a little small as a Genesis G70.
Staff were helpful, but didn't explain the fuel extra charge particularly well, they suggested I would only be charged for the gas used, when returned, but in reality was charged for a full tank.
They also were trying to sell a prepaid toll package tata was expensive, but didn't provide sufficient informaiton to make an informed choice
About QEEQ:10.0/10
Very good, price protector didn't achieve any reduction in price. Everything worked smoothly
We were supposed to get a saloon car but they didn't have one so we had to make do with large pick up truck.
We told them we wanted a car or even a SUV but they wouldn't entertain us.
The girl at Avis was very unhelpful. We managed to go to Avis office in Kissimmee the following evening and they exchanged the truck for a saloon car.
However the saloon car then became faulty with all electrics closing down. So no blinkers and nothing showing on dashboard. Very frightening. We had to go back again the next day and eventually got a small SUV. Terrible service from Avis at MCO.
I ended up selecting several additional services based on the staff's recommendations, which led to extra charges beyond what I paid online through the Zuzuche platform.
“Rental pickup and drop offs went smoothly, but final billing has been a disaster!”
About AVIS:10.0/10
Avis was good, EXCEPT, they made two unauthorized charges to our credit card with no explanation, or copy of a receipt that may help. We dropped car off early in the day, so no attendant. Avis was also aware of extended rental, as the desk attendant had to ask another attendant about what to do, and we assumed that this was allowed for, but it wasn’t reflected on our rental agreement. Very difficult to reach anyone at Avis to discuss this. Placed on hold for over an hour, so I just hung up. I will try again to reach them to discuss these issues.
About QEEQ:8.0/10
I will be expecting a refund on this guarantee once I receive a receipt from Avis. They have not given us a receipt for the rental, to explain unauthorized charges to our card, that we do NOT know the reason behind.
The queue at Budget was long and the customer service agent gave me the wrong information on e-toll charges. I asked him whether it was possible to pay cash at the tolls and did not get an answer. He just told me each time I passed through a toll I would get charged USD 9 plus twice the toll charge which I later found was the wrong information. Then they gave me a car which was not there. The parking spot we were told to go to to get the car was empty. We were then offered a truck which I refused. Finally, a car was just brought back and we were offered that car. The petrol gauge was not full. The needle was below F, but the budget agent kept insisting it was full. Finally, she agreed we could return the car with the petrol tank 7 eighths full. We then tried to get out of the budget car park but were refused by the staff making the exit as the car allocated in the system was not the car I was given. Do I had to drive back to the admin office to sort this out. I was not impressed with Budget.
There was only 2 people in front of me but the service staff seemed to be very slow I was waiting a long time. When I had my turn I was 5mins or less which is more normal.
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