AVIGNON CAR RENTAL REVIEWS

The store is right next to the parking lot, making car pickup very convenient.

The staff didn't arrive on time. We waited for a long time, thinking they might be on strike and we wouldn't be able to pick up the car. They didn't apologize or explain, acting as if nothing had happened.

They kept insisting that I buy insurance, even though I remember already purchasing zero-deductible insurance on your website. They also mentioned my deductible was 1300 euros.

The staff took a lunch break, so I ended up waiting at the train station for over an hour. The return location in Nice is hard to find if you go by the address on the website - it’s actually in the parking lot on the right-hand side of the station. The return process was quick, but I was charged a fee for returning the car to a different location. Even though I was informed at pickup, the fee seemed unclear and a bit unreasonable.

The process is quite easy and the car is great to use. It’s a hybrid Toyota, very easy to handle. There were several scratches, but they were all marked on the contract, so it didn't cause us any trouble.

We lined up for about fifteen minutes, and the processing took less than ten minutes. Picking up the car was very convenient since the parking lot is just a three-minute walk from the store. The staff in the parking lot explained everything patiently. However, the parking lot near TGV was a bit tricky to navigate as the roads were narrow, so new drivers should be extra cautious.

The pickup location is right at the train station entrance.

They close at 10 PM, and there is a Carrefour nearby with a gas station. The service attitude was quite good. I booked a Renault SUV, but they upgraded me to a Land Rover SUV for free.

Very close to the airport and train station, the signage is very prominent.

Great location, friendly service, easy car pickup.

The pickup location is unreliable, and my rental contract had major loopholes. The drop-off location was closed on the day of return, causing significant losses.

The car rental process was very fast, no queues, and no unnecessary upselling of insurance. The car check during return at the airport was a bit slow though.

When picking up the car, the staff told me that they didn’t have the C-class I reserved, but only the E-class, which would cost an additional 91 euros. I confirmed multiple times whether it was 91 euros per day or in total, and they assured me it was a total of 91 euros. However, when returning the car, I was charged over 300 euros because it was actually 91 euros per day. There was no place to dispute this, and I felt cheated! There will be no next time.

Fairly well-organized

The staff will recommend insurance, but they are still very courteous even if you decline. The rental place is a bit far from downtown Avignon, and the return signs at Nice Airport are not clear, so you might need to call for directions.

The branch offered delayed pick-up and drop-off services, which was great! Returning the car was hassle-free. But contacting them by phone was very difficult. No shuttle service.

The store is relatively remote.

1. We booked for August 20th at 10:00 AM, arrived at the Avis store at 1:30 PM, and were informed that our reserved Benz C series was unavailable. After negotiating, we were given a Benz E series, and the total price skyrocketed from EUR 671.58 to EUR 1267. Admittedly, we were late, but Avis gave no notification or confirmation. Avis's response was that our reservation was made through a third-party site, and they couldn't contact us. As customers of the third-party (zuzuche), it felt quite disregarded. Despite no order cancellation, we were still forced to upgrade. Just a heads up: timeliness is crucial when picking up a rental car, not exceeding the booked time by more than 2 hours. Also, third-party sites won't call to confirm. 2. After getting the Benz E, in a French town, the car was broken into at a public paid parking lot. We called the third-party site and were directed to contact Avis directly. After a 40-minute drive back to Avignon, we paid around EUR 250 for the damage and got a new Benz E. However, it made a constant creaky noise within 5 minutes of driving. Upon returning to Avis and consulting, they claimed the noise was due to brake pad friction and was normal due to hot weather. This persistent noise didn't make us feel safe, and we requested another car. Avis only had this creaky car available and insisted we take it. We didn't dare to drive it. 3. With no other options, we were eventually given a 5-seater Renault but still charged the Benz E price. Our total expenditure was EUR 1267 + EUR 250.

The car rental company and parking lot are right across from the station, very easy to find. The staff kept pushing for additional insurance... because the order used third-party insurance, which had nothing to do with them. The car was relatively new and had an automatic stop-start feature, which I didn't notice at first, causing some inconvenience.

Staff only speak French, and the car pickup was slow.