Excellent customer service

The pickup and drop-off process is simple and fast, but you do need to prepare in advance and have some English communication skills.

In Australia, Tasmania does not include accident insurance. I rented a Nissan X-Trail, but they gave me a Hyundai.

This is my second time renting a car. The pickup and return is right across from the airport, which is very convenient. The car is also in great condition.

Like: good car with no problems
Dislike: needed better light at airport to check car over

Dislike: Returning the vehicle I was unsure if there would be any additional charges (such as for damage, or extra km). I had to request a Hertz staff member to look over the vehicle and assure me there would be no charges for any damage (although I did not sign anything, and nor did the Hertz staff member). The staff member also did not check the mileage on the car to know if I had driven further than the included mileage. Thus, I am still checking my credit card transactions hoping there will be no surprises from Hertz!!!!!