The rental location is in the city center, which is quite convenient. We walked around the city before picking up the car and there was almost no queue. The staff's attitude was average. They didn't check the order carefully and still asked us to pay for an additional driver. It took some effort to communicate in broken English and show them the order before they understood. This made me a bit anxious since my English isn't very good. A kind lady from Guangdong helped us with the car pickup, and she was pretty friendly.

Very good

Poor attitude, forced additional insurance which cost over 50 extra dollars.

Did not inform about additional insurance charges.

I use Avis in Europe but the car picked up in Dallas was in poor condition - holes in seats, many scratches & small dents, scuffed alloys etc. I won’t be selecting them again in the US. In fairness the pick-up and drop off process was smooth and the staff obliging.

Easy to use and the WhatsApp chat process was excellent.