Good, but long wait and expensive.

Convenient pick-up process with clear instructions. Remember to ask if third-party insurance is included. We ended up spending $17 per day purchasing $2 million third-party insurance ourselves.

On the first day, I was attended by a Vietnamese man with a poor attitude. He said I hadn't purchased third-party liability insurance, but my booking on the rental platform clearly included it. He insisted on selling me the insurance, which made me suspicious of either him or the platform. I called the rental platform, and they said Dollar was lying to push their insurance and assured me that if an accident happened, Dollar would be responsible. Dollar, on the other hand, told me I could drive without insurance, but the rental platform would cover accidents. It was a frustrating experience with both parties passing the buck over a minor insurance issue. Dollar also promoted the e-pass because I was traveling from Washington to New York, and an e-pass was economical due to numerous and expensive tolls in the East. The first car available was a rundown Nissan with a nearly detached bumper. I didn't notice the condition during pickup but later realized and returned it for a replacement. Despite Dollar claiming it was fine, I insisted on a new car and got a Chrysler, which was much better. The Chrysler was great to drive, much better than the Japanese car.

Dollar counter staff bumped my booking up by €300 when you have been travelling arrive late at night you really do not want to haggle on a price you think you have booked. Counter staff asked me to explain the vehicle protection insurance as I hadn’t booked directly with them? He also added on baggage insurance , medical insurance and daily toll road charges !! Not impressed with that

Booking was easy be careful of add ons at car pick up

Great car, small, light, and easy to drive.

Very easy to use and not too expensive. Friendly staff.

The lady at the pickup counter was making a private phone call. Did not talk to me much, and the only question she asked was "who is your insurance". After that "go to the parking lot". Very unprofessional, I would say. And as per Dollar-headquarters, I was upgraded without my consent because the car that I reserved was not available, meaning additional fees were added without my consent.