Demasiado tiempo para entregaros el auto, y bastante sucio el auto por dentro y por fuera
About QEEQ:10.0/10
Buen servicio
Reply by Qeeq: Lamentamos saber que tiene experiencia infeliz. Enviaremos sus comentarios a nuestro proveedor y le pediremos que mejore. Gracias por tus comentarios. Esperamos servirle mejor la próxima vez.
Asked for a mid size and got a mini an that was their shuttle van. They used a local small car rental outfit. No one the airport k ew where they would pick up. Shuttle finally came after 30 mins and then there was a 20 min drive to find they didn't have a car and gave us their shuttle minivan. Also on return didn't return the full deposit until I asked why.
Very impressed with both the pick up and drop off. Why would anyone want to deal with that hassle at the airport. Only suggestion: a little more attention to inside of the windows. They obviously hadn't been carefully cleaned in a while. A lot of glare the first time I drove at night.
“Was told there were no cars available by pick-up shuttle and that I have to rent from someone else”
About ACE:8.0/10
Was told there were no cars available by pick-up shuttle and that I have to rent from someone else.
Fortunately I told the fleet amanager I had a minivan and he said there may be one coming in the next hour or so if I want to wait. Then i minivan came behind us and he said I could have that one as soon as it was cleaned.
Then the minivan wasn't completely full of gas, so I had to find someone to tell, and instead of filling they just made a note of it so I didn't need to bring it back full.
Otherwise everything went well ... the minivan was fine, and clean. Price was good.
I would rate Ace a 1/10 because of this ... it was quite a shock to be told there were no vehicles to rent and handed a written apology from the company. It seems ACE should have helped me get a car from someone else, and or t lucky that I mentioned I had a minivan and that one came in. In the end everything worked out ... but only because I pushed.
About QEEQ:8.0/10
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Customer Service
Demasiado tiempo de espera
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