Excelente proceso

I don't speak English, and the rental staff didn't explain things clearly. For example: 1. Charging extra for picking up the car early (I could have waited, I just arrived early). 2. The gas tank wasn't full, and I don't know how they calculate charges. 3. The car I booked wasn't available, and they asked for an extra $100. This should be the rental company’s responsibility, why should I pay more? If a hotel doesn't have the room type I booked, wouldn't they upgrade me for free?

Increased charges after changing terms unilaterally, only partially removed extra charges after being disputed

No cars available. Poor service.

Friendly and efficient staff. No issues, even despite bringing the car back with some damage to the rear bumper.

The gasoline tank was not 1/2 tank like I was told at the reception or pix I got via email. it was more like 1/4 of a tank. the outside and inside were a bit dirty. Other than that it was great.