Counter staff and on the phone were really helpful and polite, would definitely consider them for my next rental in Zaragoza

Reached out about the pick-up location but it wasn't very helpful

Hardly any queue, we got it done right away. We went around 8 PM.

Good attitude, no forced insurance sales.

The sales staff at the store handed us a Spanish-language contract to sign without informing us! They secretly charged us for expensive insurance and a full tank of fuel! It's outrageous; I'll never rent from this company again. The rental platform took my deposit but merely reserved a spot for me. When I arrived at the store, the staff completely ignored my order and issued a new high-priced contract. The rental platform is now blaming a third party to avoid responsibility. I won't book through this platform again. Everyone needs to be cautious when renting a car.

Very convenient, and the car condition was also good.